Tag: volunteering

4 more things volunteers think about volunteering.

The piece I didn’t write in the Guardian

Today I didn’t write a piece for the Guardian website. I didn’t set out “5 things volunteers hate about volunteering”. That was another Nick Booth, an eloquent and civically minded Nick Booth.  Not (as the site thought) this Nick Booth.

But it got me thinking about my own experience of volunteering.

One of the main ways we’ve been volunteering here at Podnosh (we are a commercial business) is through social media surgeries. It’s a curious thing, an idea that started as a one off event (based on something Pete Ashton was doing) and grew into a movement with nearly 400 surgeries so far run in 99 places.  I’m also on the board of a local charity and a local arts organisation plus on advisory board of two national ones and have been a school governor.  So here are some thoughts that develop or go beyond those of the other Nick Booth – the one who did write this for the Guardian.

We don’t want to do everything for free.

Just because a volunteer will help one person or group for free, it doesn’t mean they will help anyone. We come across this frequently with the social media surgeries.  Because we run the surgery in Central Birmingham on a voluntary basis it doesn’t mean that as individuals we also want to the run the surgery for Nether Wallop. I’ve had people confused and at times indignant that we won’t get on a train and run a similar thing for free in their town or city.

People often volunteer where they most feel an affinity – either with people or places. I’m certainly like that. My volunteering isn’t driven by what I want to do as much as who or where I want to help.  I have a friend who spent hours volunteering in a psychiatric ward. I really couldn’t do that. She loved it.

We also run paid for surgeries elsewhere. Lots of them.  That doesn’t make us bad – it just means we also have homes and families and we need to make a living.

Likewise not every volunteering organisation is funded.

At the moment the social media surgery movement isn’t – even though it manages to help more than 20oo volunteers coordinate the ways they help each other. Sometimes people treat us as if we have a duty to help them. Most quickly change once they understand it’s volunteer run, but not everyone does.

You might like bureacracy but we don’t.  Honestly, we dont! 

Many organisations that rely on volunteers are prone to produce a lot or paperwork around volunteers.  I know they don’t set out to do that, but by happenstance they develop a bureaucratic culture.  Such cultures often then expect people to give their own time and energy to feed a recording paper-mill, rather than make something better.

This is a big bugbear of mine.  I  dislike bureaucracy.

It’s why we asked Josh Hart (who shares my frustration) to create the website www.socialmediasurgery.com which massively simplifies how we measure outputs and outcomes from the volunteering that’s integral to social media surgeries.  It doesn’t do it later or put anything onerous on the volunteers – it has it all happen as the volunteering is happening. It’s also why we’re working with the Nominet Trust to develop our Impact Assessment Tool (see thoughts on our outreach monitor here) to make it easier for organisations  save time and money on measuring impact.  Doing this smoothly though does something just as important: it helps you keep good relationships with your volunteers.

Don’t think it’s always about your organisation. 

Dan Slee works in a local council comms department but has also volunteered as a social media surgeon and organiseing a local surgery. On his blog he wrote about winning a Big Society Award as part of the social media surgery movement.  He told someone he works  with about the recognition – because he was proud.  They said:

“Oh, so it wasn’t actually local government that won a prize for Social Media Surgeries? That’s a shame isn’t it?”

We don’t always volunteer for the benefit of your organisation – please understand our motives, don’t assume it’s about you.

Don’t treat us as if we are less skilled than those being paid. 

Good volunteering will often be filling gaps in an organisation.  It’s really import to listen to, understand and value the skills of volunteers – and trust them to be good at at what they do.  You have the added advantage that many are combining skills with passion – which might be a much more potent combination than skills with pay.

I don’t want to make out that I’m some super virtuous volunteer.  I’m not.  I do the best I can with the time and skills I have and I mostly do things that I know I will love.  Likewise I don’t want to sound grim about volunteering – the stuff I get to do is always a pleasure.

But I do feel better for getting this off my chest – so thank you the other Nick Booth – who you can find here: @OhThisBloodyPC

Who are social media surgeries for?

Melissa helping someone learn about Facebook at Dudley Social Media Surgery

This post summarises emails I’ve sent in response to enquiries about the Central Birmingham Social Media Surgery I coordinate – and advice to other Surgery Managers.

It’s about my personal take on what – and specifically who – the surgeries are for. It also stems from feeling protective of the helpers who volunteer their time and skills for free at the surgery, the very social capital that makes the surgery work.

Read more

What skills do I need to become a social media surgeon?

two people ata a social media surgrey laughing
A Social Media Surgery in Dudley – image from Gavin Wray

This was the question Beatrice asked me. She wasn’t sure if she could help as a surgeon at one of these events designed to support local community and voluntary organisations in a relaxed one to one format:

I would like to make myself useful helping other people and I would like to know what skills I would need to be a good social media surgeon.

I am not a technical person by background. I have, however, spent a fair amount of time on the internet and it would be good to know what skills would be in demand at such an event.

It seems I have a bit of time to mug up on skills before the event but I’d be grateful for any advice on where to focus. Twitter is my platform of choice. I have just splashed out on a camcorder and digital recorder but I doubt I will feel confident with these tools before the event. Can I still be a useful person if I stick to Twitter/Facebook/general internet skills?

Oh yes – very. The fact that Beatrice wants to help is really the most important skill/thing she needs – but I also replied with:

  1. Ability to ask simple questions like “what are you trying to achieve” or perhaps  “how do you use the web at the moment”
  2. Willingness to listen to the answers
  3. Enough knowledge/experience of say twitter or blogging or facebook to be a couple of steps ahead of the person you’re helping.
  4. Patience, willingness to ask for help from another surgeon if they ask you something you can’t answer (including ability to google to answer questions you can’t answer)
  5. Ideally a laptop or similar so you can show people how the social web works in your experience.

That’s about it really! A sense of fun helps too (see the pic above of “surgeon” and “patient” in Dudley).

For other thoughts on keeping it simple at surgeries please see our recipe and later clarification.