This post summarises emails I’ve sent in response to enquiries about the Central Birmingham Social Media Surgery I coordinate – and advice to other Surgery Managers.
It’s about my personal take on what – and specifically who – the surgeries are for. It also stems from feeling protective of the helpers who volunteer their time and skills for free at the surgery, the very social capital that makes the surgery work.
I have been helping at a couple of surgeries now including the well established Central Birmingham Surgery and the Wolverhampton Surgery which I helped to get started and each one is different.
Lozells and Birchfield surgery is small and whilst the Central Birmingham surgery is run through podnosh on a voluntary basis this one forms part of our paid work.
Today I returned to Lozells Methodist Church to help the surgery manager Jo Burrill from our client Midland Heart – a social housing organisation who work hard in communities, and 4 patients who’d registered for today. Selwyn looking for support with his email, Chris and Kevin both with WordPress enquires and Verona who wanted some help posting to a website. It was a nice number and while I helped Chris with his stuff and Jo helped Verona with hers the others got chatting and Kevin turned into an impromptu surgeon to help support Selwyn with his email problems – every one left happy having received the help they needed.
Everyone who has attended each of these surgeries either surgeon or patient has left satisfied with their input and that is is the measure of their success, it’s not the number of people that come through the door but being able to help the people that are there. So while in comparison to the to the city centre surgeries of Birmingham and Wolverhampton, Lozells and Birchfield’s Neighbourhood Surgery is small but it’s definitely perfectly formed.
Recently I was having a conversation with Nick about the value of social media, the community links you can build using Twitter and blogs and the value this has in the real world, when I remembered the story of PC Richard Stanley’s blog.
PC Stanley is a blogging police officer and Twitter user from Walsall. He uses these platforms to talk to the “locals” about his job and help give plain English examples of how the police work and why things are done in a certain way sometimes. I read his blog, follow him on Twitter and have personally never found him to be anything less than factual and informative with some nice humorous banter, creme eggs, #foxwatch and competitions thrown into the mix.
A couple of months ago he wrote a piece in response to a news article in the national press where a suspected burglar was shot during an incident and the property owner who had shot him was arrested.
It was a factual piece that explained, from a policing point of view, why sometimes the “victim” of the burglary can also end up being arrested along with the burglar in cases like this. It was written so that it would be easy for the public to digest – and I felt it was. It was informative without being patronising and a good insight into how a decision to arrest someone could be made.
However, what wasn’t easy for regular readers to digest was what happened next. His blog’s comment section exploded with anonymous commentators condescending and, in some cases, outright insulting PC Stanley. It wasn’t an argument about the accuracy of any details in the blog but an inference he was doing something wrong by engaging in this way and “toeing the party line.”
Last Friday, Steph and I spent a great morning in Bexley at Orbit South housing association, with Orbit residents from Kent and Sussex.
We worked with Heather, Paula, Peter, Sue and Jackie to set up their own Posterous blogs to talk about what’s going on in their neighbourhoods and to help them in their roles representing Orbit residents where they live.