If you’re from a local council, public body, charity or working in neighbourhoods, we can help with everything from consultancy, development and training to doing. Our aim is to change the way the public and the public sector talk to each other.

Social bookmarks for social media surgery managers

Posted on 27th January 2012 by

Screenshot: Social Media Surgery stack on delicious.com

This week I’ve been playing with stacks on Delicious, the social bookmarking site. Stacks are a way to organise your links into a common theme and the new social features make collaborating much easier.

To learn how the new features work – rather than curate links around an arbitrary theme (such as “most awesome kitten stunt videos”, which someone has probably done already) – I started this stack to share resources and links aimed at social media surgery managers.

Read the rest of this entry »

Skills in Birmingham – our people, what they’re like and what we need

Posted on 23rd January 2012 by
Two tins of peas

Great Value(s) P(l)eas(e) - photo by Tony Crider (click to view on flickr)

Later this month the Birmingham and Solihull LEP will start making some decisions about skills and work – asking themselves what skills do employers need and how to make them available.

I know this because of a set of “skills” that are hard to measure or teach.

One is being networked.

Peter Latchford (who’s doing some initial work for the LEP on skills) approached me to see what I thought businesses like Podnosh will need. On 30th January he’ll report back and tell the LEP what small business is asking for. So this is what I’d like them to hear:

Podnosh recruits for?

Values

We are driven by making things better: improving public services, helping active citizens have a greater impact, allowing individual civil servants more freedom to improve lives, supporting good third sector organisations to help more people. We don’t work with anyone – if potential clients don’t share a good chunk of our passions or values we’d rather they found someone else to help them.

So for this we employ or work with people who:

  • believe in what we do
  • care about it
  • are accountable
  • transparent
  • honest
  • have integrity
  • are networked

In turn they often know what they want and believe in and are leaders in their own worlds.

They are usually enterprising: Steph Jennings runs her own hyperlocal blog, Josh Hart makes LIVEBrum happen, Gavin Wray has nurtured the Central Birmingham Social Media Surgery for years. They make things happen, adapt to change, accept and learn from failure.

On top of that they are flexible and committed. All seem to have an unstoppable ability to make things work, see things through and to learn everything and anything they need to make that happen.

So we also want to find people who start things themselves (not the same as self starters), can’t help but learn on their own, aware of their strengths and happy to be open about what they want to strengthen.

It may sound like a halcyon world of small enterprise. But these are the people who work at, or with, Podnosh and they all have remarkable qualities (and if it sounds like I’m expecting them to be superhuman I’m not, I could never keep up).

One thing I haven’t mentioned? A certificate in anything.

Certainly there are technical skills and we are looking for more folk who are good at Ruby on Rails, but in our world many technical skills get outdated very quickly. So at it’s simplest we recruit the person, get that right and the knowledge later.

What do you recruit for – what does the LEP need to understand are the skills or qualities we need to help Birmingham’s small businesses thrive?

Update:

Karl Binder at Adhere added these thoughts to the discussion in his post “Total Business”:

So I look for:

  • Aptitude, a readiness and quickness in learning
  • Love what they do, have a passion for their job
  • Flexibility
  • Desire to continually try something new
  • Recognition that their job role can and will change
  • Existing skill set

If I had to sum up my employment strategy in a catchy little sound bite I would say I always looked to ‘employ people, rather than skills’. This effectively means if the person’s attitude is right, they have a willingness to learn and an ability to do so, don’t get disheartened and give up quickly and realise that their role is one that is constantly evolving, I would employ them over someone who was the finished product in one particular area of expertise.

Thanks Karl.

Never been to a wedding; A surgery patient I’ll never forget

Posted on 13th January 2012 by

Methodist Church on Lozells Street Birmingham

Yesterday at the Lozells and Birchfield Social Media Surgery I was paired with a young man who was looking for help setting up a blog for an organisation he was involved with. I started as always by chatting with him a little bit about what the work he was doing and what they wanted to use the blog for when he said something that really pulled what he was trying to achieve into focus for me;

“The girls have babies and the boys shoot and stab each other. I’ve lost count of the amount of christenings and funerals I’ve been to but I’ve never been to a wedding that’s just not what we do”

- He was talking about life in Handsworth and Lozells as he knew it.

The patients name was Mosies, he is a 19 year old ex gang member from Handsworth, He’s not long been found not guilty on a very serious criminal charge, and by his own admittance has been in trouble with the law before, and now he’s taking that experience to not only try and turn his life around but also to try and change the gang culture that plagues youths in some parts of North Birmingham.

He along with other ex gang members from opposing groups in the area, some with criminal records for gang related activities have come together to form the New Day Foundation, They are aiming to try and combat gang culture targeting younger children to educate them on the realities of gang life and try to show them that there are other options to what they think is “normal”,  to change their futures so they can go to more wedding than funerals in their lives!

I sat for an hour and listened to Mosies as he told us about the path he’d taken to be sitting in the room with us that day. Where he’d come from, why he wanted to change the lives of people stuck with the perception that joining a gang was the only option and how he and the other members of his group hoped to do that.

He had the whole room enthralled and as he was telling us how at the age of 14 he stopped going out to the cinema with his friends so he could save his money to buy a gun and all I was thinking was look at you now! 5 years later a changed individual talking about the pride taken in earning money the “proper way”, looking forward to getting a mortgage and hoping the story of your experiences would in some way stop others having to go through it.

-  and that right there is what I like so much about the Social Media Surgery format; Only in a room where people are encouraged to talk to each other and help each other one on one would I have heard Mosies story. At a prescribed training session we’d have all sat in rows listening to one person talking and hoping to pick up the most relevant bits for our needs and no one would have realised the momentous journey this one young man had taken to be there with us.

 

Damian Radcliffe’s hyperlocal review of 2011

Posted on 10th January 2012 by

Paul Bradshaw is hosting this review by Ofcom’s Manager of Nation’s and Region Damian Radcliffe.  Damian has been a patient observer and (I think) advocate for bottom up hyperlocal website’s such as the one’s we help through social media surgeries.

They often provide an information anchor which can be very useful to local government, the police, housing associations – anyone serving a neighbourhood. On the whole I tend to think of local as much more local that is often meant when maintsream media or ministers bandy around the term hyperlocal. They seem to be talking about town size patches – we’re keen to encourage something much more local still.

Wikipedia goes local in Monmouth

Posted on 3rd January 2012 by

Monmouth

Since it’s launch in 2001 Wikipedia has been growing at a rapid pace. Its army of volunteer collaborators have now edited more than 20 million articles in just under 300 languages worldwide and it is still growing.

So what’s next?

This year Wikipedia are launching Monmouthpedia, it’s first venture based on location,  a community collaboration for town centric Wikipedia pages. The hope being that residents and visitors will contribute articles and photographs on interesting and notable places, people, artefacts and other aspects of Monmouth life. QRpedia codes could then be placed near points of interest around the town for smartphone users to scan and view the relevant Wikipedia/Monmouthpedia page right on their phone.

The Wikipedia page for the Monmouthpedia project adds:

Articles will have coordinates (geotags) to allow a virtual tour of the town using the Wikipedia layer on Google StreetviewGoogle Maps and will be available in augmented reality software including Layar.

Could you see this model being useful for where you live?

The collaborative part of Wikipedia has always intrigued me and I’d be really interested in seeing it put to work on such a local level.

Image used under Creative Commons: James Stringer

Community Lover’s Guide To The Universe and Birmingham

Posted on 29th November 2011 by

Spines of Community Lover's Guide books arranged on a shelf

It’s been a little over 5 months since we first mentioned The Community Lovers Guide To The Universe : Birmingham and we’ve finally found some time to get around to to approaching people to write chapters for us.

Jo Burrill and Birgit Kehler are going to be covering Change Kitchen, Emma Woolfe will be writing about The Friends Of Cotteridge Park, Christ Unitt will be telling us about Created in Birmingham and James Yarker will be writing about Stan’s Cafe “Of All The People In The World” and there are still some email responses pending from other interesting projects we’ve contacted.

We’re hoping that the The Community Lovers Guide: Birmingham will be ready to be published by early next year, but that of course all depends on us getting all the content we need in time. So while we’re making a start approaching the groups from the suggestions in the comments of the last post Can you think of any other people/projects that would like to contribute? A lot can happen in 5 months and we’re just wondering if there is anything happening that may have slipped under our radar.

 

 

Practising what we preach: feedback from the first social media awareness session with Orbit East

Posted on 26th November 2011 by

In our social reporter training we repeat mantra like:  if some one says something interesting or useful then grab your camera and ask them to say it again – then stick it on the web.

Yesterday I spent a really enjoyable morning with a group of Orbit East residents.  I was showing them Read the rest of this entry »

Just “social” Giving – Adding your Just Giving app to Facebook

Posted on 24th November 2011 by

One of the charities we work with, The Birmingham Conservation Trust, wanted to make better use of their Facebook page to drive donations for their cause. So, with 27% of all donations via the Just Giving website coming from Facebook in the last 12 months, an increase of 130% on the previous year we decided that one way to look at doing this would be to help integrate the new look Just Giving app into their Facebook page.

The Just Giving app allows charities to invite people to donate Read the rest of this entry »

A new form of planning gain: Supermarkets share their data with the public (sector)

Posted on 3rd November 2011 by
New Optimists listening to the conversation about food at last night forum

New Optimists listening to the conversation about food at last night forum

Below are some questions but first the context:

Last night I was working on the first of a series of conversations about how Birmingham will feed itself way into the future.  The New Optimists Forum is organised by Kate Cooper who has the very powerful idea of getting groups of scientists from different disciplines and policy makers to think about this thorny problem.  She argues, I think rightly, that getting practical about problems and places helps us understand best what we need to change now.

One of the scientists was Ian Nabney who talked about the opportunities that will come to make better decisions about complex problems when we have more data and more power to crunch and use that data.  Here’s what he said.
Ian Nabney – the future of food and opendata ? (mp3)

It made me ask the question what if we created a new form of planning gain: supermarkets share their data with us rather than build a new badminton court. 

Could knowing what they know about our eating habits help us lead healthier and better lives?

Mark Braggins Tweeted this this morning:

Mark Braggins tweet on depersonlaised data

@markbraggins on twitter

And it also tickled a local MP’s curisosity.  Richard Burden (who’s Northfield constituency may have a few urban “food deserts”, another idea kicked around at last night’s forum)  tweeted this question about half an hour ago:

@richardburdenmp

@richardburdenmp

So here are some questions:

  1. Is asking supermarkets to share their data a good form of planning gain?
  2. If so in what form would we want it – opendata, depersonalised or maybe full data to be share just with civil servants
  3. What would be the arguments against (so we can anticipate) or just how naive is this! ?
  4. How would Kate Cooper of the New Optimists go about talking to sainsbury’s about this?
  5. Would you rather have a new pavilion at the local park?

Odd what comes out of combining real world conversations with online stuff!

Update

Looks like Adrian Short was thinking about supermarket card data as a public good back in April – scroll to the bottom of this post.

Emerging Leaders in London, Ontario Canada and the social media surgery model.

Posted on 1st November 2011 by

Last week I talked to the Ma Social Media Students at Birmingham City University about social media surgeries for community and voluntary organisations. I was explaining how they emerged from a wide range of activity that was building social capital here in Birmingham.

It’s a story I’ve told before but never really in such a concentrated way – in fact I told it twice in one day. The students were a guinea pig for the talk I was planning to give at Michael Overduin’s Science Capital event on “Networks, Nodes and Knowledge: from local enterprise to global engagement”.

The slides are here but what I’d like to share if what one of Dave Harte’s students made from the talk. Dave shared the whole thing with his overseas students who study the degree remotely. He asked them to:

This week I would like the distance learning students to reflect on the talk by Nick Booth and consider how you might go about setting up a social media surgery in your own town. What would your strategy be? Have a read of Nick Booth’s ‘recipe’ listas a starting point.

Your response should be a short (5-10 mins) video that tells us the following:

  • What’s your town like? – rich? poor? digitally deprived??
  • Is there a way to connect to voluntary groups and community organisations (an umbrella organisation of some sort)?
  • How would you go about connecting to other digitally minded folk to persuade them to help set up a surgery?
  • What’s stopping you doing this?”

This is a question about social capital and innovation, where is it, how does it happen. Can you nurture or grow both.  Dave highlighted one response from Jeff Sage.

Jeff  talked about how a group in London Ontario developed “Emerging Leaders” a network for connecting people.  As yu can see they also work with different agencies in the city to help improve their community.  Principles that struck a chord with the social media surgery ethos include:

never duplicate efforst of others or create silos and making mistakes should be a goal, rather than something you’re tryng to avoid.

Also very much inline with the work Tessy Britton is doing at social spaces and David Barrie’s Militant Optimists,

One coincidence – Michael Overduin, who asked me to compile the initial story on the surgeries – hails from Ontario.