If you’re from a local council, public body, charity or working in neighbourhoods, we can help with everything from consultancy, development and training to doing. Our aim is to change the way the public and the public sector talk to each other.

Wolverhampton LNP, Social reporting and finding their feet on Twitter.

Posted on 16th May 2012 by

We have recently been doing some work in Wolverhampton with the Local Neighbourhood Partnership (LNP), talking to their neighbourhood wardens about how they can use Twitter to communicate on their patch, the sorts of conversations they could be having and showing them practically how to use it.

As I live in Wolverhampton, sit on the board for my local LNP and use twitter in my neighbourhood with @WV11, one of the examples I used when training them was live tweeting from our meetings.

Bi-monthly in each LNP area  there is a PACT meeting, Partners and Community Together where ASB officers from the council and housing associations, and other departments come to talk and answer enquiries, youth services deliver reports on the youth provision and the police attend and local policing priorities are set based on residents local needs. I, as @WV11, have been live tweeting/social reporting from my local meetings for months and last night as a result of our training an LNP in another area tried social reporting for the first time from their PACT meeting.

What was great following the #OXPACT tag (which you can see on Storify) wasn’t just that they were trying out a new way of a communication –  that we had taught them –  but also local councillors were picking up the information and spreading it to their networks too. On their very first attempt at sharing information in this way they were responded to positively and made their part of Wolverhampton a better networked, more informed place.

I hope many more of the LNP wardens in Wolverhampton will be picking up on this and trying it out in their areas and that sharing information in this way spreads further in other cities too!

 

 

PLACES: Social Media and Science Communications – What science communicators think of social media

Posted on 11th May 2012 by

Social reporter training from Podnosh - the social media game

Over the last 2 days the Podnosh team hosted 24 science communicators from across Europe. They were in Birmingham as part of the Open Places project which is looking at bringing together 69 science communication institutions and other stakeholders in European cities to partner with local policy makers to tackle socio-economic issues such as employment; education; climate change and poverty from a scientific perspective.We met with them to discuss social media and the ways in which it can be useful to them in their workplaces or on this and other specific projects.

We looked at different platforms such as blogs, Youtube, Twitter and Facebook. Gave presentations on networking, sharing and listening and had brillinat guest speakers Shane McCraken of Gallomanor talking about the Science is Vital campaign and Jon Bounds who talked about internet culture and memes –  or as one attendee put it – Why cats are hilarious….

It was a lot to digest in 2 days but everyone seemed really enthused by what they had learned so in the final session we asked them to take a few minutes and write about what they felt they would take away with them from the sessions – what had really stood out for them;

Andrea Carlini of  Associazione Festival della Scienza said she has stopped seeing social media as a broadcast tool and now sees it as a way to connect and Jacqueline Homan of Birmingham City Council says we have unleashed her inner blogger and has contributed to conversations and will be contributing to other blogs in ways she’s never considered before.

Abi Bryan of the Science Learning Centre West Midlands realised social media shouldn’t be a one way flow of information and conversations builds up networks and trust, while Lynsey Fairweather from Birmingham Thinktank realised she’d like to create more audio and video content, comment and share more.

Claire Hopkins from Aston University really took on board Nicks talk on social capital noting  ”Not everything we put out into the world of social media needs to be heavyweight stuff. Just engaging with people – on anything – is important as it opens a conversation and starts to build trust within networks.” , as did Karen Gemal a project manager from th Danish Sciene Communication she quoted Nick saying “The loop of generosity generates social capital” and that her first steps will be to “get in the habit of following bloggers and tweets, rss-feeds and get familiar with the universe.”

Alessia Dino, Project Officer with the Associenza Onlus is now much more interested in social media as whole – realising her perceptions of the platforms and their usefulness were wrong before these past 2 days.

Emma Wadland of Ecsite  said she really enjoyed Jon’s session and blogged  ”If you create something interesting enough, someone will take the time to spread it within their networks” while Nisa Vidan commented that this was one of the nest workshops she’s ever been to and wants to start experimenting with Soundcloud and Audioboo.

Rebecca Harding said we had reinvigorated her interest in social reporting and also she should “not to get bogged down with information, but instead save it and share it, this with the help of useful tools such as Delcious.com and Evernote.com.” and Patrick Willcocks of Birmingham City Council realised (among other things) that he needs to upgrade his smartphone!

And finally Pamela Waddell of Birmingham Science City has asked for comments on her post about some of her thoughts on the use of social media in her organisation.

You can find links to all the sites that were set up by attendees along with other posts and sites we discussed in our delicious stack  videos from the event on  both our channel and the Science Places channel on Youtube, photos over on Flickr and see what others were saying by looking up the #sciplaces tag on Twitter.

 

 

#tamperine is a great fundraising idea from a Birmingham charity

Posted on 10th May 2012 by

The video above shows how some people respond to adversity. Sound it Out lost core funding from the Arts Council last year and since then has been stretching it’s network and imagination to keep going. Tamperine is a stroke of genius.

Science engagement and communication with social media

Posted on 4th May 2012 by

How do scientists let us know what they’re up to?  More importantly, perhaps how do they help us understand what they’re doing?  The communication of science is crucial… and next week Podnosh will be working with science communicators from all over Europe to explore how social media can play a role in their work.

It’s not the first time we’ve done this. We thoroughly enjoyed social reporting for a Europe wide project on communicating science early in 2011.  We were supporting Kate Cooper at The New Optimists and our work helped flush out enough detail in one conference to create a final conference report (essentially) on the day (radically speeding up how these things often happen)

It’s all part of a European project, ‘PLACES’ and as well as finding out about projects from other parts of Europe we’ll be looking at two very successful projects that we know about – Shane McCracken from Gallomanor will be giving the background to ‘I’m a Scientist Get Me Out of Here…’  and the (again) Kate Cooper’s New Optimists  is a great example of how social media can help to grow a project.

Any science projects online that we should be looking at?  Tell us about the ones that have caught your eye.

 

#Opendata, cities, civic tools and Make it Local 10 things to make opendata work in local government – some links from #tal12 in Birmingham

Posted on 1st May 2012 by

I have a collection of half baked thoughts following the truly excellent Talk About Local unconference in Birmingham on Saturday.

Whilst they stew into something edible I just wanted to quickly share some very useful links plus a list of ideas generated as part of Make it Local - the work done by Nesta on opendata and local government.

First the links – all mentioned by Jon Kingsbury  (twitter) – who’s driving the Nesta Destination local programme.

  • http://civiccommons.org/  is a us website which “is a marketplace for open innovation in government, tracking 585 apps in 199 cities. “  As Jon said – son’t re-invent the wheel, check ideas against this site.
  • http://www.listpoint.co.uk/  Jon described as “an open platform for code lists standards”collates a lot of work on data standards, what they means and saves time and energy for opendata work.
Make it Local - opendata and local governement programme from Nesta

Make it Local - opendata and local government programme from Nesta

Make it Local -  was a project that Jon helped run for Nesta which  supported local authorities to work with local developers on open and data tools.   One of  the projects – for example – was Birmingham’s Civic Dashboard.  Nesta created this make it local toolkit. – (download as a pdf ) which gives from very practical thoughts on how to make data work in government more successful.  I cite the whole thing below, simply because i think it’s worth sharing:

Ten tips for creating online local public services using open data

nesta.org.uk/areas_of_work/public_services_lab/make_it_local

1 Generate the idea

Focus on the needs of the Read the rest of this entry »

Helping third sector organisations use audio to share sensitive stories online

Posted on 19th April 2012 by

For storytelling on the web, video is great. When a person talks about their experience in a video, it can be more engaging than the same words in text. Seeing a human face and hearing the story in her own words makes a story more authentic.

Here’s an example of a woman telling Birmingham Settlement what she has learned about how to use the internet:

But what if a person wants to share their story about a negative or dangerous experience? What if that person wants to share their story but is still at risk?

Read the rest of this entry »

Engaged Communities – Social Media Improving Neighbourhoods

Posted on 5th April 2012 by

 

The above exchange took place recently between Wv11 a hyperlocal blog in Wednesfield (*disclaimer* I am the co-founder of Wv11 – but this wasn’t me tweeting this time), Wolverhampton Parks and Wolverhampton Homes, the ALMO  (Aram Length Management Organisation) that looks after housing for Wolverhampton Council. It was a simple and common complaint involving litter.  There wasn’t an immediate solution as someone had to physically get out to the park  to deal with it but because the message was not only acknowledged positively but there was also a response given about the planned action, any other residents following this exchange knew something was planned to get the litter cleaned up and later on when it was dealt with they could see that the promise was carried through.

This wasn’t the first conversation of this sort to take part online and it surely wont be the last but to  my mind at least this kind of engagement can only improve communities.

It may start as small as getting rubbish collected from the park put just imagine the possibilities. If lots of people can take part in a wider conversations with service providers and local partners, if they are responded to as individuals and if they can see that not only are things are getting done as a result, but also see the processes in place that get them there they are more likely to engage in the future and feel part of the bigger picture that makes their neighbourhood tick.

 

 

 

 

Who are social media surgeries for?

Posted on 22nd March 2012 by

Melissa helping someone learn about Facebook at Dudley Social Media Surgery

This post summarises emails I’ve sent in response to enquiries about the Central Birmingham Social Media Surgery I coordinate – and advice to other Surgery Managers.

It’s about my personal take on what – and specifically who – the surgeries are for. It also stems from feeling protective of the helpers who volunteer their time and skills for free at the surgery, the very social capital that makes the surgery work.

Read the rest of this entry »

What skills do I need to become a social media surgeon?

Posted on 21st March 2012 by
Dudley Social Media Surgery (image from Dan Slee)

Dudley Social Media Surgery (image from Gavin Wray)

This was the question Beatrice asked me. She wasn’t sure if she could help as a surgeon at one of these events designed to support local community and voluntary organisations in a relaxed one to one format:

I would like to make myself useful helping other people and I would like to know what skills I would need to be a good social media surgeon.

 I am not a technical person by background. I have, however, spent a fair amount of time on the internet and it would be good to know what skills would be in demand at such an event.
It seems I have a bit of time to mug up on skills before the event but I’d be grateful for any advice on where to focus. Twitter is my platform of choice. I have just splashed out on a camcorder and digital recorder but I doubt I will feel confident with these tools before the event. Can I still be a useful person if I stick to Twitter/Facebook/general internet skills?
Oh yes – very.  The fact that Beatrice wants to help is really the most important skill/thing she needs – but I also replied with:
  1. Ability to ask simple questions like “what are you trying to achieve” or perhaps  “how do you use the web at the moment”
  2. Willingness to listen to the answers
  3. Enough knowledge/experience of say twitter or blogging or facebook to be a couple of steps ahead of the person you’re helping.
  4. Patience, willingness to ask for help from another surgeon if they ask you something you can’t answer (including ability to google to answer questions you can’t answer)
Ideally a laptop or similar so you can show people how the social web works in your experience.
That’s about it really! A sense of fun helps too (see the pic above of “surgeon” and “patient” in Dudley)
For other thoughts on keeping it simple at surgeries please see our recipe and later clarification.

Lozells & Birchfield Social Media Surgery, Small and perfectly formed.

Posted on 8th March 2012 by

I have been helping at a couple of surgeries now including the well established Central Birmingham Surgery and the Wolverhampton Surgery which I helped to get started and each one is different.

Lozells and Birchfield surgery is small and whilst the Central Birmingham surgery is run through podnosh on a voluntary basis this one forms part of our paid work.

Today I returned to Lozells Methodist Church to help the surgery manager Jo Burrill from our client  Midland Heart – a social housing organisation who work hard in communities, and 4 patients who’d registered for today. Selwyn looking for support with his email, Chris and Kevin both with WordPress enquires and Verona who wanted some help posting to a website. It was a nice number and while I helped Chris with his stuff and Jo helped Verona with hers the others got chatting and Kevin turned into an impromptu surgeon to help support Selwyn with his email problems – every one left  happy having received  the help they needed.

Everyone who has attended each of these surgeries either surgeon or patient has left satisfied with their input and that is is the measure of their success, it’s not the number of people that come through the door but being able to help the people that are there. So while in comparison to the to the city centre surgeries of Birmingham and Wolverhampton, Lozells and Birchfield’s Neighbourhood Surgery is small but it’s definitely perfectly formed.