This post summarises emails I’ve sent in response to enquiries about the Central Birmingham Social Media Surgery I coordinate – and advice to other Surgery Managers.
It’s about my personal take on what – and specifically who – the surgeries are for. It also stems from feeling protective of the helpers who volunteer their time and skills for free at the surgery, the very social capital that makes the surgery work.
I’m very excited to be able to say that the Prime Minister has recognised social media surgeries with a Big Society Award for 2012.
The Big Society Awards were set up by the Prime Minister in November 2010 to acknowledge individuals and organisations across the UK that demonstrate the Big Society in their work or activities. The aim is also to galvanise others to follow. David Cameron said this about the surgeries:
“This is an excellent initiative – such a simple idea and yet so effective. The popularity of these surgeries and the fact that they have inspired so many others across the country to follow in their footsteps, is testament to its brilliance.
“Congratulations to Nick and all the volunteers who have shared their time and expertise to help so many local groups make the most of the internet to support their community. A great example of the Big Society in action.”
Thank you for such kind words – to which we responded formally with:
“It’s wonderful to have recognition for everyone who has organised a social media surgery or turned up to volunteer their help. I think the surgeries work because they are simple. They are very easy to organise, fun to do and not in the least bit intimidating for people who want some help. They give active citizens and community groups the confidence and skills to use social media to campaign, organise and hold power to account. They’ve grown because of the passion and energy of bloggers and voluntary groups up and down the country.”
Background
The idea of a social media surgery originated with Pete Ashton – who used them with people who were looking for free help from his consultancy supporting arts organisations. We then applied the relaxed approach in a new way, scaling it up and putting together two sets of people – lovely helpers from the Birmingham Bloggers group (started in 2007) with the fab active citizens I’d had met through Read more
Recently I was having a conversation with Nick about the value of social media, the community links you can build using Twitter and blogs and the value this has in the real world, when I remembered the story of PC Richard Stanley’s blog.
PC Stanley is a blogging police officer and Twitter user from Walsall. He uses these platforms to talk to the “locals” about his job and help give plain English examples of how the police work and why things are done in a certain way sometimes. I read his blog, follow him on Twitter and have personally never found him to be anything less than factual and informative with some nice humorous banter, creme eggs, #foxwatch and competitions thrown into the mix.
A couple of months ago he wrote a piece in response to a news article in the national press where a suspected burglar was shot during an incident and the property owner who had shot him was arrested.
It was a factual piece that explained, from a policing point of view, why sometimes the “victim” of the burglary can also end up being arrested along with the burglar in cases like this. It was written so that it would be easy for the public to digest – and I felt it was. It was informative without being patronising and a good insight into how a decision to arrest someone could be made.
However, what wasn’t easy for regular readers to digest was what happened next. His blog’s comment section exploded with anonymous commentators condescending and, in some cases, outright insulting PC Stanley. It wasn’t an argument about the accuracy of any details in the blog but an inference he was doing something wrong by engaging in this way and “toeing the party line.”
This week I’ve been playing with stacks on Delicious, the social bookmarking site. Stacks are a way to organise your links into a common theme and the new social features make collaborating much easier.
To learn how the new features work – rather than curate links around an arbitrary theme (such as “most awesome kitten stunt videos”, which someone has probably done already) – I started this stack to share resources and links aimed at social media surgery managers.