Category: Neighbourhoods

Australian local council starts social media surgeries

From Mosman Librarys superb flickr feed. Click the image to see the source.
From Mosman Library's superb flickr feed. Click the image to see the source.

I’m delighted, nay giddy,  to see that Mosman Council in Sydney, Australia, is starting social media surgeries at their library. It’s also wonderful to they consider it part of delivering their community engagement strategy.

I’ll quote a bit from the blog of Mosman Library:

Birmingham’s social media surgeries are the model we’re working off. It’s an opportunity for neighbourhoods, community groups and local residents to help each other communicate, organise and just do things online.

Mosman Library would like to facilitate this sharing of information and experience at a local level. It’s also a goal of Mosman Council’s Community Engagement Strategy.

Right now we’re looking for ‘social media champions’ – people who are already talking, sharing and doing stuff online, and who might like to drop in and work with those interested in setting up a blog, podcast or social network for their community or group.

The structure is informal – no presentations or talks, just small group or one-on-one discussion with an emphasis on practical examples and advice.

We’ll host the first few meetups in the Library, where we have a meeting room, WiFi and PCs with internet access. It’s likely to be on a Thursday evening, 6-8pm. (Would mornings be better?)

It’s interesting that the surgeries were written into the council’s community engagement strategy (and not it’s not a pdf, it’s a web page).  This extract  is well worth sharing:

Acknowledge and mentor those community members who are active participants on-line or who wish to be.

Hold workshops for Councillors to encourage their use of blogs and other social media to communicate and converse with the community.

Hold social media workshops at Mosman Library to promote Council’s on-line engagement and give practical support for community participation.

Hold a regular brainstorming session along the lines of IBM’s Innovation Jam or the Guardian’s Hack Day to generate ideas and foster creative thinking.

Make information resources, wherever possible, available under an open content licence, specifically a Creative Commons Australia licence, to promote the use and dissemination of Council’s materials while retaining Council’s rights of authorship.

Continue collaborative projects on-line that allow the community to document and share its local knowledge while also participating in other collaborative spaces, such as Wikipedia and OpenStreetMap (an open data map repository).

Ensure that priority is given to open data formats to allow cost-effective and efficient use of that information by other Council systems as well as external applications and users. When commissioning or upgrading data systems and services, Council should prioritise the building of an application programming interface (API) to that information.

Mosman Library also keep this fantastic flickr account which shows what a huge range of vibrant stuff happens there.

The people involved in this also write at www.stapisi.com,   twitter.com/lindach and libraryfuture.wordpress.com

Now, how do I get to visit one of those surgeries?

Using twitter to source a milk float – things you learn at social media surgeries

Tuesday was the first  social media surgery held in Lozells.  Below are some of the folk who turned up to learn and share.  I spent the first 40 minutes with the Bangladeshi Youth Forum, warming them up to some ideas. Interestingly I don’t think I got very far.  For the teenage lads I was talking to,  the social web is a place to show off what’s cool.

Thanks very much to John Heaven and Raj Rattu for their energetic help with organising and the great welcome we had at the Lozells Methodist Church.  We had a busy time with a huge range of ages and abilities, all dipping their toes into social media – creating blogs and trying out Twitter amongst other things.

John has blogged about it on the Digital Birmingham blog over at Lozells.info,

Mark Bent, who runs the newly-opened Boathouse Café in Handsworth Park, set up a blog: boathousecafe.wordpress.com. Saeed, an educationalist and community activist in Lozells, was the first to bag lozells.wordpress.com. I was pleased to see Sharon Morgan, from Come:unity Arts, who is already a seasoned Twitterer! (Don’t forget about the Handsworth ArtWalk that they are organising.)

I spent the second part of the session Sharon.  She had already set up a blog and so we covered some theory, principles of netwroking through the web etc.  Then Sharon told me the absolutely brilliant story of how she used twitter to bag a milk float:

Thanks to Dave Harte, Paul Henderson and Simon Whitehouse for their surgical skills – watch out for news of the next lozells social media surgery at BeVocal.org.uk

About Brum podcast features social media surgeries

Some of you may know that podnosh began as a podcasting business in 2005, with the Grassroots Channel – audio stories of active citizens in Birmingham.

At the last social media surgery Christopher Woods interviewed me for what has become the first episode in his freshly minted About Brum podcast.  You can listen below, and it’s worth it, because Christopher has a very appealing and relaxed style.

Handsworth, Lozells, Twitter and Community Consultation

On Saturday I popped up to Handsworth for a community consultation event.
John Heaven, a council officer, was there live blogging with this wordpress site that he created literally as the event started. John and I also tweeted the event (using different tags – doh) and you can find the streams for the event here and for Handsworth in general here.

If you’re not sure what a hashtag is there is a complicated explication on wikipedia here or put simply its a label than any of us can use on twitter to mark that we are talking about the same subject. When used in a search of twitter the tag then brings together every thing everyone has said about that subject.

It also helps those not in the room watch and join the conversation. So as we twittered about Handsworth from a meeting room in the neighbourhood, observations were added from other parts of the city or country by David Nikkel, Leonardo Morgado, Andy Mabbett, Cyberdoyle and Carrie Bishop.

Carrie even pointed to a new service she has helped create to allow the public to reflect their opinions of police service called MyPolice.org.

So not only has social media been used to creatd a simple and immediate record of the meeting but it has also brought new attention to what is going on and the potential of fresh ideas, input and questioning.

Non of this was planned – John and I just got on with it because we could.

Why was I there? I want to meet some people who could help me set up a very local social media surgery for the area. More on that soon.

I also posted this over at Be Vocal.