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Lorna Wills – How attending Social Media Surgeries helped me find my place in my community

Posted on 20th March 2013 by

I first met Lorna Wills at the Low Hill Social Media Surgery in January. Recently I caught up with her again to see what had prompted her to come to a surgery in the first place and what she’s done with her new skills since then.

Lorna Willis

Lorna moved into the area 2 years ago and didn’t know that many people near where she lived, so she came along to the surgery wanting to learn how to use the internet to find out what things were going in her area. Things  that she could get involved with.  She had been attending her local neighbourhood watch meetings, but when the group tailed off she realised she wasn’t sure what she could get involved with next.

” I first found out about the surgeries only just in time to attend the last session in Low Hill but the people there were lovely and welcoming. I sat with someone and they showed me how to use twitter. They knew there were lots of people and groups using it locally and that I could use it to find out what was on going on in my area ….

…I’ve since joined the local Crimestoppers group as a voluntary member. I talked to Mac the organiser on twitter and went along to a meeting to find out more.

I’ve since traveled to Rugby for my induction and to the Crimestoppers conference in Warwickshire, which is where I met Chief Constable Andy Parker. Talking to Andy we discovered we had a mutual acquaintance, we got back in touch I’m now arranging to meet him too!

Those conversations on twitter have been a catalyst for all this. I have met some lovely people and improved my social life. 

I was feeling dissatisfied in the area, it didn’t seem that friendly, I found it was hard to make new friends in a new place. I think I’d come to realise you have to stay somewhere  couple of years to find your community but I just couldn’t meet people I could relate to before but now I have both at the surgery and people I’ve met by going online.

I used Twitter to find out about events locally, which I’ve attended and now I’m even helping to arrange our own event on Low Hill for local groups to a showcase their organisations. The surgeries played a big part in my taking part in all this, it has boasted my confidence, I’ve always been active but in my own and now I’ve met some lovely people to be active with.”

 

Using Social Media to Improve Perceptions of Saftey

Posted on 1st February 2013 by

At the moment we are in the middle of a project working with the South Birmingham Safety Partnership. This involves running social media surgeries across communities in South Birmingham to improve civic conversations in those areas, get the communities and local partners talking to each other talking to each and getting their news online and hopefully by doing so positively changing their perceptions of safety.

Yesterday we had our second session in the Kings Norton. Jo Burrows, senior youth worker at the Three Estates Youth Project came along. Jo, by her own admission was a complete novice when it came to social media – she didn’t trust it – and this came through her lack of understanding of the tools that were available. After just one Social Media Surgery with us we managed to change some of those misgivings and set her up with her own blog for the Project.  Here’s what she had to say :

 

Live Blogging/Social Reporting – a new digital skill.

Posted on 15th June 2012 by

New Optimist Forum Future Foods event 11th June 2012

Earlier this week Max, Nick and I went to the New Optimists Forum - Future Foods, We’re were there in a professional capacity Social reporting from the evening to get and overview of the event online as it happened. This was Max’s first outing as a social reporter and talking to him afterwards reminded me how tiring I found it when I first started live blogging events. So I asked him afterwards what 3 tips we could have given him before we went into the session to make it easier.  These were his responses;

1. Don’t be complacent.

Max thought it was going to be easier than it actually was ad didn’t expect to be quite so tired afterwards - It’s not an easy thing trying to record what is going on, keeping track of the sometimes multiple conversation and listening for a perfect sound bite to capture on camera.

2. Make sure your laptop is not too big.

Turning up with all the tools you’d need for a social reporting job as a *mobile” social reporter is easier if you have a lighter laptop. We had audio recorders, flip cameras, a stills camera and our laptops with us – spare batteries, spare chargers and a mi-fi – lugging that around can be tiring.

3. Don’t delete anything.

Max admitted afterwards that the thing he found hardest was listening and picking out the “best” bits. He said he would start writing something and then something else interested would start to be discussed so he’s scrap it and start again. He realised he could have just kept it all. He could have bullet pointed all interesting points and not worried about going into too much detail – if he’d wanted to elaborate further he could have grabbed the attendees for a video clip, getting them to reiterate the relevant points they’d made.

Social reporting is all about getting a flavour of an event, an overview of proceedings not precise minutes - it can be used at all kinds of events from large conferences to smaller neighbourhood meetings and everything in between.  It’s a skill we teach in our aptly named “Social Reporter Training” packages where we look at the tools to use and the “how to” of social reporting and while we already teach “Don’t delete anything” I think I’ll be adding the rest of Max’s tips  into the next session we host.

 

 

Wolverhampton LNP, Social reporting and finding their feet on Twitter.

Posted on 16th May 2012 by

We have recently been doing some work in Wolverhampton with the Local Neighbourhood Partnership (LNP), talking to their neighbourhood wardens about how they can use Twitter to communicate on their patch, the sorts of conversations they could be having and showing them practically how to use it.

As I live in Wolverhampton, sit on the board for my local LNP and use twitter in my neighbourhood with @WV11, one of the examples I used when training them was live tweeting from our meetings.

Bi-monthly in each LNP area (more…)

Twitter is a very private place

Posted on 12th January 2010 by

I was just talking to someone who’s work overlaps with mine and has just joined twitter.  “It’s granny watch really”, she said.

Her grandchild is new and, like all new ones, quite demanding.  So her son/daughter need a simple way to communicate with anyone who’d like to know how things  are.  Doing this on twitter allows the grandparents to keep in touch, share but give the parents a little peace.

It’s www.twitter.com/meganwatch but please don’t look – it’s a family thing you know!

Digbeth formally called Birmingham's Digital District

Posted on 17th June 2009 by

Whenever a minister comes to call it pays to have something to announce, so later today Birmingham City Council’s deputy leader Paul Tilsley will tell Lord Carter that:

I am pleased to announce that Birmingham will create a ‘Digital District’ that brings together the innovative, learning and creative sectors enabled through a next generation hi speed broadband infrastructure. Spanning several hundred acres from the creative industries in Digbeth, our science and technology sectors at Birmingham Science Park and our world class developments at Eastside, it will provide an exciting environment for our creative industries and young entrepreneurs. The digital district will act as a showcase and business demonstrator to attract new businesses and inward investment and offer a strategy for economic recovery. It will provide a digital infrastructure that captures the ambitions of the Digital Britain Report, where the creative and digital media sectors and knowledge intensive businesses are able exploit the potential that high bandwidth conveys through the creation of new and exciting media content and job opportunities.

Very nice. That’s where I work! Does that mean that Digbeth will get better mobile phone reception and something as high tech as a cash point?

"Government of the web, not just on the web" Digital Britain Report

Posted on 16th June 2009 by

“Government of the web, not just on the web”

is a critical sentence in today’s Digital Britain report.  Digital Britain is udoubtedly wide ranging, but if you’re interested in how the internet affects how we gover ourselves then you’ll want to skim through the Executive Summary (pdf -why?) until you hit point 74 and then spend some time reading Chapter 8: The Journey to Digital Government (also pdf).

So what does “Government of the web” mean?

1 Transactions: first it’s how we use the internet to do business with government (CH 8 point 16):

We propose starting a Digital Switchover of Public Services Programme in 2012. We will need to consider in more detail the ramifications of switching each service to digital but an initial list might include:

  • Student loans
  • Companies House registration
  • Personal tax returns for higher rate taxpayers
  • Electoral roll registration
  • School registration
  • Redundancy advice processing
  • Debt advice

It’s not a list that leaves my heart  a flutter.  Many digitally literate folk will already do some of these (which suggests, as ever, literacy is core).  However to force people to do some things that are core to many lives, such as school registration, only online will also encourage digital literacy.  Such ambitions are  only possible because of the policy to ensure everyone has access to broadband by the same time (even though it’s a very modest 2Mbs speed).

2 Procurement:  sounds dead yawnsome, but the paragragh 26 (CH 8) of the report wants to make it easier for smaller more innovative businesses to win government IT contracts. If that works it may accelerate the use of open source software and faster development and encourage the growth of some fine small businesses.  The simplest example of this is the 10 Downing Street website, built on wordpress at far lower than expected cost.

3 Data: Let me just quote the report.

Government has accepted the vision of the POI report, and set out in its paper of 13th May 2009 a series of initiatives aimed at achieving the principles of Open Information, Open Innovation, Open Discussion and Open Feedback as outlined below. Government is still working on some of these recommendations and an update on progress is planned for the Summer.  The Cabinet Office will take a leadership role in catalysing this change.

That’s progress, the interim report didn’t even mention the Power of Information Task Force.

That’s about it.  The report has moved slightly beyond an understanding that Digital and Government is simply about transaction, but no far.  It is fundamentally about democracy.

What we mean is talking to each other using computers connected through phone lines and also when we get to see each other because we have got to know each other online

Posted on 19th March 2009 by

I hear-by outlaw the tiresome term social media. ( thanks )

A digital King Cnut?

Posted on 14th March 2009 by

Interesting to see that even the government recognises that attempts to control copyright infringment on the net may soon turn out to be a waste of time. That’s not going to stop them trying though.

In the new paper (pdf here) on a future Digital Rights Agency, there is a plan to introduce legislation to ensure that Internet Service Providers can and do have folk for peer to peer and free downloads of copyright material.

Our vision is for the legislation proposed and the rights agency to form an
integrated approach to content online, and we need to ensure that taken
together they create an environment where investment in creativity online is
rewarded, and deliver a practical solution to online infringement.  This would
provide a comprehensive framework that helps legitimate and attractive digital
content to flourish while ensuring it is not fatally undermined by people taking
creative products for free and without permission, either through peer-to-peer
file-sharing or other threats that may emerge in the future.

We have set out here a model which allows industry to keep control of how
this environment is created.  This model depends on a strong rights agency
that can and does require specific actions of its members.  We do not wish to
be more prescriptive in legislation – that would not be the best outcome for
anyone – including rights holders.  We recognise that we would run a real risk
of legislating to require specific actions that may turn out in practice to be
ineffective and to address only the short term problems, without the ability to
flex to deal with new situations as they arise.  However, if we are not
convinced that industry is willing or able to deliver an effective rights agency
we will need to think about alternative ways to approach the issue.

On top of that the government has no desire to act as a regulator. Instead those who have most at stake in control will be asked to create the rights agency.

we are inviting industry to come together to create a body that could tackle those parts of this agenda that are for industry to deal with.  In pursuit of that we are happy to work with industry as a convener and a facilitator in this process.

The problem with this approach is that it risks handing too much control of what we do on the internet to large businesses, which will presumably seek to further control us as an audience. That in turn is likely to stifle the open-ess that makes the web a powerful tool for innovation.

Social Actions WordPress plugin.

Posted on 25th February 2009 by

I love the idea behind this WordPress plugin from Social Action. It makes me think of Paul Bradshaw’s 2007 5w and an H idea for news organisations.  The plugin is described as:

Related Ways to Take Action” enables you to share ways to take action based on the stuff you’re already writing about.

The WordPress plugin works by scanning each of your posts for the top three keywords and then searches for related actions from Change.org, GlobalGiving.com, Idealist.org, DonorsChoose.org, Kiva, Care2 and over twenty other Social Action Platforms. It then automatically loads the top three campaigns for those keywords at the bottom of each of your posts.

There are also extra customization features for enabling (or blocking) certain keywords, choosing platforms, and choosing action types.

Related Ways to Take Action” makes it super easy to activate your WordPress blog for social change by sharing related campaigns, petitions, fundable projects, and more ways your readers can make a difference based on your blog content.

The “Related Ways to Take Action” WordPress Plugin is a project of Social Actions Labs and was developed by Eric Cooper.

Thanks to Alice Casey for spotting this one.