Tag: community

Building civic engagement in Wolverhampton one neighbourhood at a time

Yesterday saw us host the first in a whole series of Social Media Surgeries we’re involved in around Wolverhampton.

It took place in an area of the north east of the city called Low Hill. It was set up and managed like all other social media surgeries except instead of being supported by just one organisation, it’s being supported by a partnership of public sector organisations from across the city that includes council departments and housing  associations.

The thinking behind this means we’re able to support a more diverse mix of people to benefit their communities and improve civic engagement across the city with input from lots of different areas.

Yesterday’s event was really well attended and, with support of “surgeons” from our public sector partners, were able to help:

One attendee on returning back to work even declared it the “best social media surgery ever“. I’m not sure we’re impartial enough to be the judge of that but I’m sure looking forward to the next one in Low Hill and the others due to be arranged across the city.

Engaged Communities – Social Media Improving Neighbourhoods

 

The above exchange took place recently between Wv11 a hyperlocal blog in Wednesfield (*disclaimer* I am the co-founder of Wv11 – but this wasn’t me tweeting this time), Wolverhampton Parks and Wolverhampton Homes, the ALMO  (Aram Length Management Organisation) that looks after housing for Wolverhampton Council. It was a simple and common complaint involving litter.  There wasn’t an immediate solution as someone had to physically get out to the park  to deal with it but because the message was not only acknowledged positively but there was also a response given about the planned action, any other residents following this exchange knew something was planned to get the litter cleaned up and later on when it was dealt with they could see that the promise was carried through.

This wasn’t the first conversation of this sort to take part online and it surely wont be the last but to  my mind at least this kind of engagement can only improve communities.

It may start as small as getting rubbish collected from the park put just imagine the possibilities. If lots of people can take part in a wider conversations with service providers and local partners, if they are responded to as individuals and if they can see that not only are things are getting done as a result, but also see the processes in place that get them there they are more likely to engage in the future and feel part of the bigger picture that makes their neighbourhood tick.

 

 

 

 

Community building through social media – how police building relationships online can get you support when it really matters

Screenshot: PC Stanley's Twitter page

Recently I was having a conversation with Nick about the value of social media, the community links you can build using Twitter and blogs and the value this has in the real world, when I remembered the story of PC Richard Stanley’s blog.

PC Stanley is a blogging police officer and Twitter user from Walsall. He uses these platforms to talk to the “locals” about his job and help give plain English examples of how the police work and why things are done in a certain way sometimes. I read his blog, follow him on Twitter and have personally never found him to be anything less than factual and informative with some nice humorous banter, creme eggs, #foxwatch and competitions thrown into the mix.

A couple of months ago he wrote a piece in response to a news article in the national press where a suspected burglar was shot during an incident and the property owner who had shot him was arrested.

It was a factual piece that explained, from a policing point of view, why sometimes the “victim” of the burglary can also end up being arrested along with the burglar in cases like this. It was written so that it would be easy for the public to digest – and I felt it was. It was informative without being patronising and a good insight into how a decision to arrest someone could be made.

However, what wasn’t easy for regular readers to digest was what happened next. His blog’s comment section exploded with anonymous commentators condescending and, in some cases, outright insulting PC Stanley. It wasn’t an argument about the accuracy of any details in the blog but an inference he was doing something wrong by engaging in this way and “toeing the party line.”

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Looking back at the first Balsall Heath Social Media Surgery

It’s been manic recently, so I’ve not had the time I really need to talk about our first social media surgery at Balsall Heath. But, now I’ve confirmed that the next surgery – again at the Balsall Heath Forum – will be on June 2 , I thought it was a good time to look at what was a fascinating and quite exciting first outing for the newest Podnosh-run event.

Quite a few Balsall Heathers (or should that be Balsall Heathans?) have been down in one capacity or another to the Central Birmingham Social Media Surgeries in the past, so it was good to see a few familiar faces coming to the Balsall Heath surgery.

Simon Whitehouse was in attendance, helping Nisha Virdi. And John Newson was also down, getting some assistance with his blog for Balsall Heath Is Our Planet from Dan Davies (who, as it happens, also lives very nearby – even if he thinks he’s in Moseley!)

But there were also many new faces who managed to make it down, including – of course – those working at the forum themselves. I spent some time helping Abdullah Rehman and Nowrah Abdul to set up a blog for the forum, which it’s nice to see they’ve been using in the week or so since the event.

Nick Booth was able to help Zainab and Dalal from the Yemeni Women and Children’s Society – and even set up this quick blog post with them on the day. And it was particularly exciting to see Zulfiqar Ali, of the Pakistani Youth Council. Zulfiqar is really good at using online tools already, but he got some help with using RSS feeds and Yahoo Pipes, which hopefully will be very helpful with some of the interesting things he’s doing.

So, all in all, lots of interesting things happened and I’m really looking forward to the next event. Hope you can make it!

To sign up to the next event, on June 2, please visit the Social Media Surgery Plus site.