Tag: Birmingham UK

Podnosh is based in Birmingham in the UK, so often we write about exciting things that are going on near us.

What it’s like to go to your first Social Media Surgery

Social Media Surgery February thestudio
The surgeries are informal place to find out about social media

So what if you’ve never been to a social media surgery? You might have a few questions, right? We thought it might be good to answer a few.

So what is a social media surgery?
Social Media Surgeries are just a fun, informal way for people to meet and learn how to use social media for social good.

What is social media?
Social media is a loose term that is applied to a range of tools that use the world wide web to bring people together and communicate – including blogs and social networking sites, such as Twitter and Facebook.

How do social media surgeries work?
Our surgeries consist of patients (the people who come to learn stuff) and surgeons (the people who can answer their questions). We pair surgeons with patients, so that the patients can learn all about how to use social media.

Who should come to social media surgeries?
Our surgeries are for anyone involved in community and voluntary organisations who is looking for new, more effective ways to communicate about the work that they do. Patients don’t need to know about computers. It’s much more important that you are keen to learn and that you have something to say!

Who are social media surgeons?
The surgeons are all terribly nice people who’ve volunteered their time for free to help people. They come from a variety of backgrounds, but they all want other people to be able to make good use of the power that comes from effectively using social media.

What happens when you get to a social media surgery?
Imagine a big coffee morning, except it’s probably in the evening! We pair surgeons with patients after quickly finding out what people would like to learn. You get to sit with a surgeon who can help you with whatever question or issue you’ve got.

What can you expect to get out of a social media surgery?
Well, that’s entirely dependent on what you want to get. Lots of people who come want to set up blogs – simple websites where they can publicise what they are doing. Other people are interested in using Twitter, or other social networking services. Often people come back to learn more and more. Sometimes people who first arrived at surgeries as patients become surgeons themselves.

Is there anything I need to bring?
No. The surgeons have computers, so you don’t need to worry. Of course, if you have a laptop and can carry it easily then please bring it along.

Where can I find out more?
To find out how the surgeries started you can read this post. John Popham, who runs surgeries in Yorkshire, has done a good job of explaining things in this podcast. This site, Podnosh, gives details of new surgeries in Birmingham and elsewhere.

Where are the social media surgeries?

You can mostly fine them here:

http://www.socialmediasurgery.com/

How the conversation makes Social Media Surgeries so effective

If you haven’t already then I’d recommend anyone who is interested in the idea of social media surgeries listening to this audioboo by John Popham who talks about his experiences visiting three social media surgeries on consecutive nights in Yorkshire:

John does a wonderful job of explaining the simple way that a surgery works – in particular that it is really a conversation – where both people are engaged (the surgeon and the patient) in figuring out a solution to the patient’s enquiry.

As John explains, sometimes people are a little concerned about helping others, because they’re worried they don’t have enough skill to offer solutions.

But the surgeries are good way of breaking down this problem. Firstly, of course, there are others there who can help. And, secondly, the conversational nature of the surgery helps you to understand what might be useful and you can then work together to explore a solution. Even if you know only a little, your support can be invaluable to absolute beginners. You can reassure people that social media can be an enriching and empowering tool – and very much worth persevering with. And that, as it happens, is  what social media surgeries are all about – as John says.

John plans to keep these podcasts going, so keep an eye out for them in the future. And, since I’m on the subject of podcasts, if you’re interested in finding out about my own experiences with social media surgeries have a listen to my own, rather smaller and much less accomplished, effort.

Local blogs for neighbourhood managers in Handsworth and Birchfield

Screenshot: Be Heard in Birchfield website

Let me introduce you to two new blogs about neighbourhoods in Birmingham, both run by public servants

Hands on Handsworth is written by Tracey Thorne – the neighbourhood manager for Handsworth in Birmingham. Be Heard in Birchfield is being nurtured by Yvonne Wager – the neighbourhood manager for that particular part of the city. (Click here to see Tracey’s explanation of neighbourhood management.)

Both Yvonne and Tracey are in jobs funded by Be Birmingham – the local strategic partnership. They were inspired to start a neighbourhood blog by their colleague Kate Foley who had been running Life in Lozells – a site set up originally to address the problem of all the bad news you find when googling Lozells. Kate explains in more detail in this video made by the Chamberlain Forum.

What do they do?

They talked to us about helping them develop these sites during the social media surgeries we ran in Lozells last year. Both are built on WordPress with some changes to the backend that make it a little easier to blog and listen to what the web is saying about your neighbourhood.

There’s also a simple events system with mapping, and the sites include a facility to easily turn plans into commentable  consultation docs. We also provide a service that ensures the software stays updated, plugins don’t clash etc, plus training and support on using it well.

Tracey is a natural – she really enjoys writing for the site and is on a roll. Yvonne is equally enthusiastic but needs a different sort of support, so it is taking a little longer.

Why bother?

The sites are the neighbourhood managers’ home in a wider web conversation. It’s only fledgling at this stage. The point is that over time they help the neighbourhood managers share information, ask questions, pool expertise and begin to collaborate in new ways with their community.  I’m not convinced they should attempt to become THE site for their neighbourhood.

Such an idea concerns me, because if THE site gets switched off or someone begins using it to be self-serving that’s a problem for the whole neighbourhood. Instead I’m interested in how we can nurture a range of online resources and voices in a place. These blogs form  part of that process – providing a tool that can also help neighbourhood managers link to and encourage the wider conversation.

What do you think?

It will take time and patience for these sites to bed in – but what do you think? Could you encourage them by commenting a post or do you have any advice for Yvonne or Tracey?