For storytelling on the web, video is great. When a person talks about their experience in a video, it can be more engaging than the same words in text. Seeing a human face and hearing the story in her own words makes a story more authentic. Here’s an example of a woman telling Birmingham Settlement what she …
Engaged Communities – Social Media Improving Neighbourhoods
The above exchange took place recently between Wv11 a hyperlocal blog in Wednesfield (*disclaimer* I am the co-founder of Wv11 – but this wasn’t me tweeting this time), Wolverhampton Parks and Wolverhampton Homes, the ALMO (Aram Length Management Organisation) that looks after housing for Wolverhampton Council. It was a simple and common complaint involving litter. …
Who are social media surgeries for?
This post summarises emails I’ve sent in response to enquiries about the Central Birmingham Social Media Surgery I coordinate – and advice to other Surgery Managers. It’s about my personal take on what – and specifically who – the surgeries are for. It also stems from feeling protective of the helpers who volunteer their time and skills for …
What skills do I need to become a social media surgeon?
This was the question Beatrice asked me. She wasn’t sure if she could help as a surgeon at one of these events designed to support local community and voluntary organisations in a relaxed one to one format: I would like to make myself useful helping other people and I would like to know what skills …