Category: Social Media Surgery

26th April 2013

Cyber-bullying, Internet Safety and Social Media Surgeries

We’re currently working with BRAG, Bullying Reduction Action Group, supported by the POD and Link2ICT to pilot a project in the Nechells area of Birmingham, working with schools to develop a social media surgery that focuses on skills as well as conversations around internet safety and cyber bullying.

We’ve been working with students from Heartlands Academy from years 7, 9 and 12 to turn them into surgeons and inviting groups of parents in as patients so that they can be taught how to use the sites and tools that their children maybe using, and to discuss any concerns they may have with them using “the internet” with their children’s peers.

We’d held a session at the beginning of the project to identify what the students thought of the internet, what sites they used and how aware they were of their own and others safety online. We then held the same session with parents and teachers and the differences were vast. The students had identified way more sites they were using than the parents and teachers even knew of , and even if the adults knew of a site or platform they were in most occasions not using it themselves so were maybe unable to properly advise on security and privacy settings to help the students keep themselves safe.

Surgeries

Last night was the second open surgery, where we had a group of year 9 students on hand to answer parents questions and we had 5 patients come for support. Their questions were varied from “How do I stop my child from using Facebook?”; “How do I set myself up on Facebook” to “How do YOU keep yourself safe online?”. Answers in short ranged from you “You can’t – but have you thought about coming to an agreement with him like this that I have with my Mom”; “Here let me show you how…” and “Like this…”

Every parent that came in I spoke to before and after the surgery and all of them were impressed by the advice they were given, one even commented that she felt better able to go and talk about Facebook to her own daughter, now she “knew what she was talking about”. The students had really enjoyed becoming the teacher, and some great conversations had taken place.

We’re just about to move into the second phase of the project – introducing parents from a local junior school to the surgeries, focusing on years 5 and 6, the parents of the students who will soon be looking for their places at senior school, finding much larger circles of friends and potentially becoming more active users of social networks themselves as a result.

Learning

I’m really enjoying this project. The students have been amazing and the parents really open to being guided by “experts” much younger than themselves, and I’ve done my fair share of learning too. There were sites the students mentioned and conversations that have taken place that has prompted me to go home and have fairly frank conversations with my 13 year old son. Practically though I’ve also learned a thing or 2 about running a project like this. They are:

Plan in advance. Schools are busy places with lots of sports clubs and other extra curricular activities. Trying to schedule sessions around these was hard so plan early and try and get a regular slot.
Schools internet access SUCKS! – For someone who is used to open internet access pretty much everywhere I go working with in the restraints of a school building was hard! All the sites we were discussing Facebook, Twitter etc were blocked, so this goes back to point 1. Plan in advance and get the schools network admins to unblock the computers you’ll be working from. (Or do what I did take a MiFi and my own laptop – although only works with decent 3G coverage)
Parent involvement early on is a must. Communicating well to parents what the aims of the project are and how the surgeries would work was really important – That way when they attended the surgeries they weren’t surprised to be sat down learning from someone their children’s ages instead of being talked at my an “expert”.
Working with students from different year groups has worked well, pairing the year 7 students with year 9 & 12 students has helped them to deliver support, and opened up conversations across the year groups – as while the Yr 7 students may have the tech skills and experience, they don’t necessarily have the communication skills the older students have to enable them to get to the bottom of the things the parents really wanted to know.

22nd April 2013

Age isn’t a barrier! Birmingham East and Sheldon Community Website

At the same time as running the project we’ve been working on in South Birmingham with the Community safety team we’ve been engaging with communities in east Birmingham in the same way. In fact we’ve just wrapped up the first lot of surgeries in Shard End and it looks like we’ve had some great results with people coming to learn about twitter, facebook and blogging.

One of the patients who attended was Lol Thurstan.

Lol came along to a Social Media awareness session we held at The Pump on Kitts Green Road and subsequently attended our Social Media Surgeries at Shard End Library. Chair of his residents association and lead coordinator with his neighbourhood watch, He wanted to learn how to use social media to support his Neighbourhood Watch group

In just 4 sessions (including the initial awareness session) Lol has established B26 Community, A neighbourhood website for the Sheldon community that allows him to not only share Neighbourhood Watch news but can also involve other groups in the community to improve communication in the area –

By his own admission Lol was a late comer to starting to use technology but he came with a willingness to learn and as I think you’ll see from this video, age isn’t a barrier to learning something new and getting stuck in !

4th April 2013

Birmingham Social Media Surgeries

Lynn Horsnett and Nick Booth at Kings Norton SMS

Over the last few years the social media surgery movement has spread further than anyone could have imagined at that first (and supposedly one off) event back in 2008. There are now surgeries held in 70 different towns and cities all over the uk, and further beyond, in Australia, Canada, Switzerland and even Nepal to name but a few.

But, in the birth place of the Surgeries, Birmingham, there has been another spread happening -less global and more local, into our communities. In the last 6 months we have been working with partners such as the local strategic partnership and the police across the city and with their support there have been surgeries in:

as well as the continued support for the Central Birminham sessions.

These surgeries have been able to support people where they live and work, to enable them to get online to support the good work that they are doing in their neighbourhoods.

Like Lol Thurstan for instance, he came along asking for help distributing his monthly Neighbourhood Watch newsletter and we helped him set up a blog. Lol is now already exploring the possiblilities of sharing more than just hisNeighbourhood Watch news with his community – taking the idea of a neighbourhood magazine and reproducing it online, and there’s Sandra Turner. Sandra wanted some support promoting her community centre and finding out what was going on in her area. We sat with her while she set up a facebook page and later a twitter account so now she can do just that – it’s enabled her to share information online and make connections with others in her area.

And we’re not done yet. There are more dates already set and hopefully still more to come. We’d love to see you there whether it to receive some support or to offer your help. You can visit www.socialmediasurgery.com to register to attend any of these sessions, or find one nearer to you.