Author: Nick Booth

Internet in a church – the first Yardley Social Media Surgery

Yardley social media surgery

We’ve just ticked off another historic landmark in the development of social media surgeries, with our first Be Birmingham-funded Yardley social media surgery, which I’m pretty sure is the first to be held in a church – St Michael and All Angels.

After a few tricky moments with Wifi (something I’m reluctantly becoming something of an expert in) we were able to impart some help to the church itself, which through Anne Maddox and Mark Hayward is now running its own blog. As you can see from from the post that was put up on the day of the surgery, there are already a lot of interesting things going on with the blog!

Mark has been in charge of the existing church website and is now, thanks to some help from Nick Booth, equipped to use the blog, add pictures and start to explore the benefits this new approach can bring to the community work the church is involved in.

Yardley social media surgery

Mark wasn’t the only person getting help, though. Dan Davies also helped Louise Darwood, who lives in Yardley, with help in setting up a blog and using Twitter.

In the video Louise – who is involved with the Riverside Church in Moseley – explains that she is very interested in becoming more involved in campaigns in her local area and hopes the blogging and using Twitter may allow her to develop her interests further.

This is just the first of our Be Birmingham-funded surgeries in Yardley. There’ll be two more – on June 23 and on July 28 – to look forward to, if you’re interested. And, if you want to find out more about what happened at the surgery, you can read my Surgery Manager’s report on the Social Media Surgery Plus website, here.

The report on birmingham.gov.uk is published

I’m sitting in Leeds just put the finishing touches to my speech for the Local Government Communications conference tomorrow: “Collaboration with citizens via digital technology”.  It’s amazing what you picking when sitting around.

First of all congratulations to Birmingham City Council for winning a very deserved silver in tonight’s Reputations award here for the effort that has gone into Birminghamnewsroom blog and a gold (along with the local pcts) for the Be active campaign (free swimming etc).
The theme of the conference is “Better for Less” so it’s also a very good time and place to find the report on the creation of the new Birmingham City Council website, the one that Help Me Investigate (I’m a co owner of HMI) revealed, through a Freedom of Information Request to the City Council,  had cost a “currently approved spend” of £2.8 million pounds. The same site which spurred on Birmingham folk to produce the ground breaking BCCDIY.

Here is the executive summary of the report, copied verbatim below.  You can find the pdf here, the recommendations (many) here and the information briefing here.

Update: I’m told the link to the pdf’s dont work (after all they are stored on birmingham.gov.uk.  To get at them

* http://www.birmingham.gov.uk/democracy/Pages/Index.aspx

* Set 1st drop down, ‘Meeting Body Type’, to ‘Executive’

* Set 2nd  drop down, ‘Meeting Body’ to ‘Deputy Leader’

* Set both dates to ’24/05/2010′

* Hit “Go”

* Select ‘Deputy Leader’

* Select ‘Information Briefing Web CMS Project’

There – that was easy – what a brilliant system, worth every penny.

End of update

The Executive summary says:

This was a complex project involving numerous departments, personnel and suppliers over five years. The project was all about enabling BCC to respond and adapt to the opportunities provided by the web as BCC moves forward with programmes intended to deliver major benefits internally and to all stakeholders, especially the citizens of Birmingham. All comments below should be read within this context.

1.2 There were governance and management challenges throughout this project over the last five years. Many respondents felt there was a lack of a clear and robust command and control structure, which contributed to delays and overruns. Whilst these issues have started to be addressed in the last twelve months, we nevertheless recommend a simplified and well-communicated management system for the web going forward, consisting of a Web Services Director/senior manager, a Web Manager responsible day-to-day, a more inclusive Web Steering Group, and tighter financial control.

1.3 It was generally agreed that web project management in future needs to be applied at a more senior level within BCC and Service Birmingham. The web as a whole should be seen as the pivotal channel that it is and must have a higher profile at Executive level in BCC. It was also felt that in future web projects should be service-led rather than technology-led.

1.4 Change management – in respect of both personnel and specifications – will improve if a senior project manager is in place at all times. It was generally agreed that ineffective change management contributed to the delays on this project.

1.5 Auditing and risk management – audits were performed professionally but deadlines on the project were consistently missed despite the reports of Birmingham Audit. Key risks which are identified must be given more priority. It is suggested that predicted deadlines then need to be revised with a contingency factor and promised actions for rectification must be monitored and delivered.

1.6 Financial control will be better exercised with the nomination of a dedicated project accountant, in line with best practice. All new work requested by the proposed Web Steering Group must be costed in detail and signed off from a ‘user needs’ perspective prior to sign-off by Finance and work being carried out.

1.7 The new website did not cost £2.8m as is widely reported. This figure includes many other major items which were involved in the project apart from the website and it is important that this continues to be communicated to the citizens of Birmingham, directly and via the local press.
Final Report – Web CMS Review – 03 03 10.doc Page 4/64
Web CMS Project Post Implementation Review – Final Report
February 2010

1.8 During the last two years, the Project Sponsor undertook negotiations with Service Birmingham regarding additional claimed costs by Service Birmingham on this project. It is stated by BCC that the outcome of these negotiations resulted in reductions of over £900,000 in these additional costs.

1.9 The site itself now requires all remaining content to be uploaded and we feel that it also requires a look more in keeping with the vibrant city which Birmingham is. Navigation and design could be improved as part of this process.

1.10 It is widely believed by BCC personnel that the new Content Management System (CMS) – which empowers individuals to upload content to the website and intranet – requires further work before it can be said to function effectively for its users. There are questions over the extent to which the FatWire CMS system was customised unnecessarily. The system is currently viewed as unstable by the BCC Web Team and requires remedial action.

1.11 To serve everyone, BCC’s website must be fully accessible and must also comply with the Disability Discrimination Act. Major improvements have been made but key BCC personnel believe that more still needs to be done before the Council’s stated policy is achieved. This is an action on both BCC and Service Birmingham.

1.12 With the exception of the CMS, the new website is functional and sits on an improved platform. As with all website launches, there remains work to be done to improve it and this will be a gradual and iterative process over the coming months for BCC and Service Birmingham.

1.13 The major objectives in support of the ‘Customer First’ and ‘Excellence in People Management’ Business Transformation Programmes have not yet been delivered but are expected within the month. When delivered, it is believed that these will contribute to the significant savings predicted from within business transformation.
Final Report – Web CMS Review – 03 03 10.doc Page 5/64

The report appears to have been in the system since March. It seems to be saying we could have done better and need to take more control over the web, but overall the millions (?) were well enough spent, even though our content management system ain’t up to much. What are you thoughts?

Stuff I've seen May 22nd through to May 24th

These are my links for May 22nd through May 24th:

  • Living with rats: It’s all about social justice – Nice presentation on the future of regeneration from Julian Dobson
  • Big Society champion appointed Government advisor – Nat Wei, one of Teach First's founding team, has been appointed as the new Government adviser on Big Society and a member of the House of Lords.
  • PM and Deputy PM’s speeches at Big Society launch | Number10.gov.uk – A transcript of speeches given by Prime Minister David Cameron and Deputy Prime Minister Nick Clegg at the launch of the Big Society programme on 18 May 2010.
  • Conceptual inclusion – "Language such as ‘be on’ is one of the many barriers groups face and it’s one of the reasons I enjoy volunteering as a surgeon because it really gets you thinking about how often and how easily you use words or phrases that seem commonplace but are in fact jargon to many and the session presents an opportunity to explain or discuss the terms properly. The digital world is moving so quickly that it isn’t just new words needing to be learnt but whole other ways of thinking,"
  • duncanhodgson.co.uk – "online youth work is the most valuable tool I've used in a long long time" – Let's not forget that!

Stuff we've seen March 9th through to May 21st

These are my links for March 9th through May 21st:

  • Why its essential to socialize your business philosophy – “If you can’t or refuse to adapt your business philosophy to realize the full potential of social media, you will be wondering why your socialized competitors are doing increasingly more business than you are.”
  • Home is where the Art is: How to do social media – “Whatever you do with digital media, it is just that – digital media. The important stuff is the conversations it supports. No conversation, no point to digital media” This is from a customer and makes me very proud!
  • Talk About Local 2010 – What we learnt – Blog – – Much to our surprise, Greener Leith won the ‘Best Specialist Hyperlocal’ award, for which we’re most grateful. We’re still laughing at the plastic umbrella (price tag unremoved), tiny plastic trophy and the camouflage hat that made up the prize
  • Nick Petrie | One year of Redbrick – The student media scene is a great place for experimentation because the business model is different. It is an environment where risk should be encouraged and entrepreneurship supported. Social media is the buzz topic at the moment, but it is the concepts that surround it that matter; relationships, community engagement and conversations – the interactions that publications have with their audience.
  • 2008-09 Citizenship Survey: Empowered Communities Topic Report – Corporate – Communities and Local Government – “Using 2008-09 Citizenship Survey data, this report provides an in-depth examination of community empowerment: whether people feel they can influence local and national decisions; whether they would like to be more involved in decision making; what would make it easier to influence decision making; and how people would influence decisions if they wanted to.”
  • future interviews « ‘i interview interesting people’ – Interesting journalistic process from Robert Dale
  • Design for America – Sunlight Labs is pleased to announce our latest contest — “Design for America.” This 10 week long design and data visualization extravaganza is focused on connecting the talents of art and design communities throughout the country to the wealth of government data now available through bulk data access and APIs, and to help nurture the field of information visualization. Our goal is simple and straightforward — to make government data more accessible and comprehensible to the American public.