Podnosh

The surgeries are informal place to find out about social media

So what if you’ve never been to a social media surgery? You might have a few questions, right? We thought it might be good to answer a few.

So what is a social media surgery?
Social Media Surgeries are just a fun, informal way for people to meet and learn how to use social media for social good.

What is social media?
Social media is a loose term that is applied to a range of tools that use the world wide web to bring people together and communicate – including blogs and social networking sites, such as Twitter and Facebook.

How do social media surgeries work?
Our surgeries consist of patients (the people who come to learn stuff) and surgeons (the people who can answer their questions). We pair surgeons with patients, so that the patients can learn all about how to use social media.

Who should come to social media surgeries?
Our surgeries are for anyone involved in community and voluntary organisations who is looking for new, more effective ways to communicate about the work that they do. Patients don’t need to know about computers. It’s much more important that you are keen to learn and that you have something to say!

Who are social media surgeons?
The surgeons are all terribly nice people who’ve volunteered their time for free to help people. They come from a variety of backgrounds, but they all want other people to be able to make good use of the power that comes from effectively using social media.

What happens when you get to a social media surgery?
Imagine a big coffee morning, except it’s probably in the evening! We pair surgeons with patients after quickly finding out what people would like to learn. You get to sit with a surgeon who can help you with whatever question or issue you’ve got.

What can you expect to get out of a social media surgery?
Well, that’s entirely dependent on what you want to get. Lots of people who come want to set up blogs – simple websites where they can publicise what they are doing. Other people are interested in using Twitter, or other social networking services. Often people come back to learn more and more. Sometimes people who first arrived at surgeries as patients become surgeons themselves.

Is there anything I need to bring?
No. The surgeons have computers, so you don’t need to worry. Of course, if you have a laptop and can carry it easily then please bring it along.

Where can I find out more?
To find out how the surgeries started you can read this post. John Popham, who runs surgeries in Yorkshire, has done a good job of explaining things in this podcast. This site, Podnosh, gives details of new surgeries in Birmingham and elsewhere.

Where are the social media surgeries?
We run the Central Birmingham Social Media Surgeries, but there are surgeries elsewhere in the country, too. Acocks Green runs its own, there are surgeries in Yorkshire, and there are Web 2.0 surgeries in Nottingham and others starting elsewhere.

Surgeons and patients at February's surgery at thestudio

We’ve just booked up three new dates for the Central Birmingham Social Media Surgeries – April 7, May 6 and June 8 – with the lovely people at thestudio, in Cannon Street, off New Street.

It’s great news, because we’ve been able to extend our original arrangement where we get the space in thestudio for free. It seems that the management at thestudio is quite happy with it, too – as long as we remember to buy a few drinks at the bar and clear off at 7pm, as we’re supposed to. We’ll issue reminders for these events closer to the dates, but if you’re looking for the next surgery it will be on March 9.

Have a look here for more details.

Here are some of the things I’ve been reading February 23rd from 16:39 to 23:38:

• Open Government Ideas Look All the Same: Are You Surprised? –
• Nodalities » Blog Archive » Richard Stirling Talks about data.gov.uk –
• When using open source makes you an enemy of the state | Technology | guardian.co.uk – "It turns out that the International Intellectual Property Alliance, an umbrella group for organisations including the MPAA and RIAA, has requested with the US Trade Representative to consider countries like Indonesia, Brazil and India for its "Special 301 watchlist" because they use open source software."
• digital economy bill – massive lobby remains | Tom Watson MP – "If you counted the number of people who are working full time to bounce this Bill through the Commons on behalf of big publishing interests I bet it would run into three figures. Those that want to protect the Internet connections of the nation’s youth? Probably one or two."
• Are newspapers selling linkspam? (Again?) | Online Journalism Blog – "Clever as this idea may sound, the newspapers may want to research what happened when other publications tried the same approach. The Irish Independent, the Economist and The Times are among publications whose PageRank has been penalised by Google."
• RAWM and Charity Builder UK – "RAWM has joined forces with Charity Builder UK to offer a £300 a year web service free of charge to RAWM members.
  Charity Builder UK (CBUK) is a new online service which has the potential to transform administrative tasks in your organization. Designed for charities and community groups, it provides advice on lots of important topics such as human resources, health and safety, volunteering and governance."

These are my links for February 20th through February 23rd:

• Socitm and LGA prepare open data guidance | Kable – The Society for IT Management and the Local Government Association are preparing advice to help councils make more of their data publicly available
• Pulling down and building up: Citizen Ethics Network « Nick Baines’s Blog – "When I read it I felt genuine hope for the first time in a long time that it might be possible to change the way we talk about ethics, public policy and those who engage in the public discourse."
• Citizen Ethics Network – There is a widespread concern that the winner takes all mentality of the
  banker, and the corrupted values of the politician, have replaced a common
  sense ethics of fairness and integrity. Many worry that an emphasis on a
  shallow individualism has damaged personal relationships and weakened
  important social bonds."
• Iceland mulling plan to become ‘haven’ for journalism – The China Post – "Hoping to make Iceland a global home for freedom of speech, lawmakers are asking the government this week to implement a journalist's dream package of legislation — promising a safe haven for reporters who want to dig deep, hit hard, and avoid being sued. "
• MASHe » Blog Archive » Twitter powered subtitles for BBC iPlayer – "Whilst in the general populous there is still uncertainty over the benefits of sites like twitter broadcasters are already exploring how this technology can be used. A case in point in the BBC/Open University The Virtual Revolution series which is exploring how 20 years of the web has shaped our lives. Its not surprising that a programme of this ilk is exploring how technology can be used to support the broadcast (including allowing viewers to mash-up and reuse clips from the series), it is also the first programme that I’ve seen broadcast a hashtag within its opening credits. The hashtag is a community driven invention which allows comments and content to be tracked across the web including in comments made as tweets."

If you haven’t already then I’d recommend anyone who is interested in the idea of social media surgeries listening to this podcast by John Popham who talks about his experiences visiting three social media surgeries on consecutive nights in Yorkshire.

John does a wonderful job of explaining the simple way that a surgery works – in particular that it is really a conversation – where both people are engaged (the surgeon and the patient) in figuring out a solution to the patient’s enquiry.

As John explains, sometimes people are a little concerned about helping others, because they’re worried they don’t have enough skill to offer solutions.

But the surgeries are good way of breaking down this problem. Firstly, of course, there are others there who can help. And, secondly, the conversational nature of the surgery helps you to understand what might be useful and you can then work together to explore a solution. Even if you know only a little, your support can be invaluable to absolute beginners. You can reassure people that social media can be an enriching and empowering tool – and very much worth persevering with. And that, as it happens, is  what social media surgeries are all about – as John says.

John plans to keep these podcasts going, so keep an eye out for them in the future. And, since I’m on the subject of podcasts, if you’re interested in finding out about my own experiences with social media surgeries have a listen to my own, rather smaller and much less accomplished, effort.

A great turnout at February's Social Media Surgery in thestudio

Well, it seems sometimes you get what you wish for. February’s Central Birmingham social media surgery had a really good turnout. Nick decided to make me ‘organiser’ for the night and, perhaps, it would have been best if it had been a quiet night.

But, largely because everyone was so nice and actually knew a lot more about what was going on than I did, it ran very smoothly. A big thanks in particular has to go to the surgeons who did a really good job to juggle the large numbers of people, who often had very different interests.
We had folk in looking for help with everything from Twitter to Google Analytics on the evening – and from lots of different organisations.

Feryal Iqbal, of Friends of the Earth and Localise West Midlands, seemed very happy with the help that she received. Feryal will be working with both the organisations and wanted to learn how she could set up a blog, as she explains in this audio interview.
Feryal interview Social Media Surgery february

It was also great to see Neil Holland, from the Midlands Arts Centre, who wanted to find out a little bit about how to use social media.

Andy Mabbett helped the Friends of Brandwood End Cemetery set up their own WordPress site, which they are already using to publicise their petition to force Birmingham City Council to restore the listed chapels there.

Susi O’Neill, who is a Web 2.0 surgeon in Nottingham, also popped in – and helped Martin Miley, Rick Cokayne and Martin Field of the Birmingham Social Investment Trust. Martin (Miley) and Rick wanted to set up a site for the Civic Centre Residents Association. And, thanks to Susi, they now have their own Posterous site.

Chris Crean, of Friends of the Earth, was keen to see how social media could support the campaigning work he does within the organisation, as he explains here:-

Clearly I need to work on lighting for the next surgery. But I’m really hoping we get an equally good turnout again next month, when the surgery will be on March 9 – a Tuesday – from 5.30pm to 7pm. See you then!

Click below to listen to the podcast

Click here to download the podcast

As we look forward to February’s Central Birmingham Social Media Surgery tomorrow, I thought I’d reflect quickly on last month’s.

One obvious highlight was the arrival of television cameras. Since the last event I went down to was November’s – where a German Camera crew was shooting – I’m beginning to think the presence of a film crew is a pre-requisite to a proper surgery!

This time the crew was there to see that social media can be used for a good cause as well as a bad, as part of a BBC Midlands Today piece that concentrated on how protest groups – including the English Defence League – have boosted turnout at their rallies by using sites like Twitter and Facebook. There was a good turnout or our own for them to film and Nick Booth put them straight, pointing out that in the right hands social media can do an awful lot of good.

I got a taste of this myself as I sat in on a session helping out the blog for Danny Reeves’ and Dave Morris’s climb to the top of Kilimanjaro. Danny and Dave, as I can see from looking at the blog, have reached the summit now – and raised more than £11,000 for Macmillan Cancer Support – exceeding their own combined target by more than a thousand pounds.

We were also in our first surgery in thestudio. Yep, it’s called thestudio, not The Studio, which might seem a lot more sensible, but is presumably a lot harder to trademark. The most brilliant thing about thestudio, aside from the fact that the venue has offered itself for free, is that it is in central Birmingham. Smack bang in the middle, in fact.

Hopefully that will ensure we meet the trade descriptions act – and that it makes it easier for more organisations and people to come down and get involved. And there’s a pub right across the road. Not a bad a location, then, really.

These are my links for January 26th through January 27th:

• News : NDS – The government will create one secure, resilient and flexible network which will enable every area of government to adapt their ICT to best deliver for the public. Other changes include, for the first time, bringing together Government departments, local government and wider public sector organisations to remove unnecessary overlaps between departments and avoid costly duplication of technology.
• Giving activities – Part 2: Professional amateur « Project : Arena – "taking journalism into the gift economy where it’s no longer a simple exchange between producers and consumers, writers and their readership. This new form of journalism is confronting issues familiar to many in volunteerism and others who’ve worked for many years in the gift economy."
• Open Government Initiative | The White House – "As part of the Directive, federal agencies have answered the President’s call by democratizing hundreds of high-value datasets on every aspect of government operations. While this is meaningful for the technology community and transparency advocates who have been working on this issue for years, the data released will have direct impact on the daily lives of the American people. Here are three examples to consider:"
• http://bournvillevillage.com/?p=622 – Bournville hyperlocal volunteer run news reports like, well er, reporters…."Passions ran high at a packed Rowheath Pavilion on Tuesday evening as experts and residents clashed over the best way to preserve Bournville’s future in the light of the Kraft takeover of Cadbury."
• SOCIAL MEDIA: Your EIGHT step guide to getting started… « The Dan Slee Blog – Really fien post from Dan Slee at Walsall: "You need to construct a cohesive and persuasive argument backed by figures that will work with people who look on digital with the suspicious eye of a Daily Mail reader."

These are my links for January 16th through January 22nd:

• Puffbox.com » Archive » Creative Commons coming to data.gov.uk – "There's something almost unnerving about the launch of a government website getting so much positive coverage. But today's been data.gov.uk's big day, and everyone seems to agree it's a jolly good thing. For now.
  James Crabtree's piece for Prospect magazine hails it as 'a tale of star power, serendipity, vision, persistence and an almost unprecedented convergence of all levels of government'. The New Statesman says it's 'a far more radical project than it first appears… a clear break with the closed, data-hugging state of the past.' We're all getting quite excitable, aren't we?"
• Unlocking innovation | data.gov.uk – Advised by Sir Tim Berners-Lee and Professor Nigel Shadbolt and others, government are opening up data for reuse. This site seeks to give a way into the wealth of government data and is under constant development. We want to work with you to make it better.
• News Corp is foolish to block linking | Media | The Guardian – "Linking is a right. The link enables fair comment. It powers the link economy that will sustain media. It is a tool for accountability. It is the keystone to free speech online."
• The Through the Viewfinder photography of Pete Ashton – My mate Pete keeps on forging new ways to make money from networks, trust and creativity: "As part of my plan to make lots of money from my photographs I’m encouraging you to download high resolution versions of my TTV photos to make cool things with them and I don’t mind if you pay me or not."

  There’s a new section in my shop: Roll your own. That explains how I expect this to work so go read it before reading on.

• African Social Media Surgery launch | Technology for Community Empowerment – I am almost impossibly excited by this first social media surgery in Africa: "The Social Media Surgery will be managed by Craig Ross and the rest of the RLabs Superstars. What excites me about this initiative is that the management and our surgeons will be men and women who use to disempower their community through drugs and violence, who are now giving back and empowering citizens through Social Media."

These are my links for December 6th through December 13th:

• When 1000s of Spaniards Rallied in Defence of Online Rights (I): A Chronicle | Personal Democracy Forum – Well worth a read: “An online fire is burning in Europe. It was set by what appears to be a designed campaign to transform the European intellectual property regime, towards a more restrictive set of rules directly affecting the fundamental rights of freedom of expression and information. We’re seeing its implementation in Sweden, France, Italy, UK or at the EU level in Brussels.”
• The Ernest Marples Blog › The blog for Ernest Marples’ Postcodes – There have been some pretty exciting announcements during the last few weeks. Alongside those, we’ve also met with the Royal Mail to have a talk about finding a way forward.A couple of weeks ago, we had a great meeting with the Royal Mail. They explained in some detail the background to these datasets: how they’re maintained, where the data comes from and where money changes hands. It’s all a bit complicated!
• Lee Bryant on leadership – I keep returning to this post by Headshift’s Lee Bryant, on leadership in the networked society. It’s big, meaty and good.My starting point was the myth that leadership is somehow less important in new, networked organisations. Not so. If anything, it is more important than ever, but the focus and practice of leadership is changing; and if we are to engage leaders and involve them in the development of social business structures, then we need to be able to understand and address their challenges and issues using language that resonates with them.He provides some slides from a talk he recently gave on the topic, which give a nice overview – though I really do recommend you read – and re-read – the whole thing:
• http://blogs.cabinetoffice.gov.uk/digitalengagement/post/2009/12/07/Local-Government-Data.aspx – “The Government will encourage local government to release local public data and make it free for reuse, and establish an open-platform local data exchange. Professor Nigel Shadbolt from the University of Southampton has been asked to head up a panel of experts to oversee the release of local public data and ensure that data are linked effectively across local authorities, the Local Government Association, government departments and agencies.”
• Countdown to oneplace « Audit Commission blogs | Michael Newbury – If knowledge really is power then we’re truly putting an awful lot of power into the hands of the ordinary citizen. The person who uses and pays for public services. In times of extraordinary pressure on public finances this seems absolutely the right thing to be doing.