Tag: yorkshire

How the conversation makes Social Media Surgeries so effective

If you haven’t already then I’d recommend anyone who is interested in the idea of social media surgeries listening to this audioboo by John Popham who talks about his experiences visiting three social media surgeries on consecutive nights in Yorkshire:

John does a wonderful job of explaining the simple way that a surgery works – in particular that it is really a conversation – where both people are engaged (the surgeon and the patient) in figuring out a solution to the patient’s enquiry.

As John explains, sometimes people are a little concerned about helping others, because they’re worried they don’t have enough skill to offer solutions.

But the surgeries are good way of breaking down this problem. Firstly, of course, there are others there who can help. And, secondly, the conversational nature of the surgery helps you to understand what might be useful and you can then work together to explore a solution. Even if you know only a little, your support can be invaluable to absolute beginners. You can reassure people that social media can be an enriching and empowering tool – and very much worth persevering with. And that, as it happens, is  what social media surgeries are all about – as John says.

John plans to keep these podcasts going, so keep an eye out for them in the future. And, since I’m on the subject of podcasts, if you’re interested in finding out about my own experiences with social media surgeries have a listen to my own, rather smaller and much less accomplished, effort.

Stuff I've seen February 13th through to February 14th

These are my links for February 13th through February 14th:

  • Local council elections in 2010 « LGiU – the local democracy blog – At the BBC I loved organising and doing election coverage. (Genuinely did) This post shows that while the Local Government Information unit was thinking there are 166 local councils holding elections on May 6th the researchers I used to rely on, Rallings and Thrasher reckon there are 176. This can't be a tricky single data source problem to crack!
  • Google Code Blog: Announcing Google Chart Tools
  • BBC – The Virtual Revolution Blog: BBC Digital Revolution rushes for you to download and edit – Argued for this in 1999 – great to see it happening. The most embarrassing bits of the rushes (un-edited video) are the ones when the producer reporter is making people do/say what they need them to do. That may well be the stuff left out! "Releasing rushes like this is an experiment, and there are some limitations. We're not releasing all our rushes, for two reasons. Firstly, we have a compliance procedure at the BBC which means that all online video has to be viewed by a senior manager – there's simply too much footage to do this properly. We do estimate that we will be releasing around 5 hours of interview material, featuring 20-30 interviewees, and up to an hour of other content."
  • Blogging and Facebook for councillors – Councillor Mary Reid offers you the benefit of her experience. She offers top tips on how councillors can make the most of blogs and social network media. (thanks to @pigsonthewing )
  • PC Ed Rogerson (hotelalpha9) on Twitter – This is one of my favourite bits of the web for the crossover between social media, very local stuff and public service: "Just had a meeting with my Sergeant. I've been instructed to conduct more speed checks in Starbeck and to seize tobacco off children."