Birmingham city council is making great strides with the way it uses lightweight web tools (like wordpress) to communicate and create space for conversation.
The first round of the Big City Plan consultation led to a group of us (led by Jon Bounds) producing Big City Plan Talk – an independent volunteer built site designed to encourage online conversation about the council’s plans for the city centre.
Now the council is using a similar approach to make it easier for people to comment on the plan as it evolves. Great step forward.