Posts Tagged ‘Voluntary Sector’

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Social media surgeries, simplicity and being there

Posted on 22nd June 2011 by
A proper cup of tea

A proper cup of tea by James Shade on flickr

 

I often say this about social media surgeries: please keep it simple.

Why?  Because the most important single thing about a surgery is that it should be there.

Being there is a core part of supporting communities.  Month after month they know you’ll be there, they get used to it, they get used to the relaxed format and they come for help, come for ideas, come for connections, come back to offer help.

It is just a truth that something is more likely to happen if it’s simple.  A cup of tea with a friend is much more likely to happen than (more…)

Posted on 22nd June 2011 by
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Posted in Big Society, Neighbourhoods, Social Media Surgery | 11 Comments »

The perfect mix for June’s Central Birmingham Social Media Surgery

Posted on 9th June 2010 by

Andy and Lenka talk WordPress

On our way to the June Central Birmingham Social Media Surgery, I worked out that it’s been six months since our first event in the Studio – the first that I was sort-of involved in. In all that time I don’t think we’ve had a better turnout – for the type of people that have come down and the variety of things that they are interested in.

Scanning down the list of names and organisations that turned up, we had – in no particular order – representatives from two hospices, a city centre residents’ group, a campaign for sustainability in Solihull, a basketball club, a neighbourhood forum and people from two social enterprises.

The help

While the Civic Centre Residents Group continued to get help on their posterous blog (it’s their third time down to a surgery), it was great to see people from two hospices come along. Tony Coulson and Daphne Welch of St Mary’s Hospice in Birmingham received help from Michael Grimes with their website. Mark Binnersley, who is also at the St Mary’s Hospice was helped with Twitter by Catherine Howe – who had come from Brighton to learn more about what the Social Media Surgeries are like here in Birmingham and very kindly stepped in when it looked like we were running out of surgeons.

Given that was only five minutes into the evening – and we already had a pretty full set of tables – it was something of a relief. But she wasn’t the only person more than happy to help out with some of the great variety of different issues that we dealt with that night.

Goodbye to Heidi

Heidi Blanton, who has only recently become a social media surgeon, was charged with helping Paula Mitchell and Jane Hartnell of Acorns Hospice. Sadly this is likely to be the last surgery that Heidi can attend, because she’ll be heading back to the USA for a while, but we hope to see her – at least for a visit – in  the not-too-distant future.

Jane and Paula from Acorns

As the audio interview below hopefully explains, Paula and Jane were looking for help with using social networks, such as Twitter and Facebook to better communicate with the many people who have an association with the hospice. But they also had an inquiry about how they might be able to get news feeds onto their websites with RSS – after Paula (who is the first person I speak to on the interview) was approached by someone trying to sell them the service for a very large amount of money!

[podcast]http://podnosh.com/files/2010/06/Acorns-Paula-and-Jane.mp3[/podcast]

Transitions Sutton Coldfield

Another particularly interesting arrival was Lenka Moore, from Transition Sutton Coldfield. I’d not heard of Transition before tonight, but you can learn more about it by visiting the Transition Network site. Andy Mabbett helped Lenka to set up a WordPress.com blog (which I’m trying to find the url for) for the organisation – which looks to make local communities more sustainable in a time of environmental and economic challenges. I asked Lenka a few questions about her organisation and what it hoped to get from setting up a blog.

[youtube:http://www.youtube.com/watch?v=pA6ruktyk4s]

Posted on 9th June 2010 by
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Posted in Social Media Surgery, Third Sector | 3 Comments »

Internet in a church – the first Yardley Social Media Surgery

Posted on 30th May 2010 by

Mark at the first Yardley Social Media Surgery

We’ve just ticked off another historic landmark in the development of social media surgeries, with our first Be Birmingham-funded Yardley social media surgery, which I’m pretty sure is the first to be held in a church – St Michael and All Angels.

After a few tricky moments with Wifi (something I’m reluctantly becoming something of an expert in) we were able to impart some help to the church itself, which through Anne Maddox and Mark Hayward is now running its own blog. As you can see from from the post that was put up on the day of the surgery, there are already a lot of interesting things going on with the blog!

Mark, as he explains in his audio interview below, has been in charge of the existing church website and is now, thanks to some help from Nick Booth, equipped to use the blog, add pictures and start to explore the benefits this new approach can bring to the community work the church is involved in.

[podcast]http://podnosh.com/files/2010/05/Mark-Hayward-Yardley-SMS-26052010.mp3[/podcast]

Louse Darwood

Mark wasn’t the only person getting help, though. Dan Davies also helped Louise Darwood, who lives in Yardley, with help in setting up a blog and using Twitter.

In the video Louise – who is involved with the Riverside Church in Moseley – explains that she is very interested in becoming more involved in campaigns in her local area and hopes the blogging and using Twitter may allow her to develop her interests further.

This is just the first of our Be Birmingham-funded surgeries in Yardley. There’ll be two more – on June 23 and on July 28 – to look forward to, if you’re interested. And, if you want to find out more about what happened at the surgery, you can read my Surgery Manager’s report on the Social Media Surgery Plus website, here.

Posted on 30th May 2010 by
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Posted in Neighbourhoods, Social Media Surgery, Third Sector | No Comments »

Looking forward to June’s Central Birmingham Social Media Surgery

Posted on 24th May 2010 by

May's Central Birmingham Social Media Surgery in thestudio

We’re now looking forward to the next Central Birmingham Social Media Surgery, which will be at the Studio in Central Birmingham on Tuesday June 8 between 5.30pm and 7pm. The address is 7 Cannon Street, Birmingham, West Midlands B2 5EP.

If you’re from a Birmingham-based voluntary or community group and would like to receive some friendly advice on using social media, then you can sign up for the surgery by following this link to the Social Media Surgery Plus site.

There’ll be another surgery in July and then we’re likely to take a break in August, before being back in September. I’ll give you a dates as soon as possible.

If you’re new to the Central Birmingham surgeries then you can find out a bit more about them by looking at this link. And, if you’ve never been to a social media surgery before, it might be worth reading this blog post, which attempts to explain what there all about.

It’s worth reiterating our earlier thanks to the folk at thestudio for allowing us to use their restaurant area for free. The staff have been brilliant – always very helpful and quite patient with our sometimes slightly tardy departures from the building. Hopefully the weather will be good on the 8th and we’ll be able to enjoy the terrace, too.

Although our last surgery was pretty quiet, there were some really interesting outcomes. In particular, it was heartening to see Emma Neil and Hannah Severn, who are both volunteers at the Birmingham Conservation Trust. I’ve written a little about the last surgery, which also includes a video interview with Emma and Hannah where they talk about their experiences.

It was also great to see a number of our brilliant surgeons down, including Gavin Wray, Mary Horesh of Friends of the Earth, Simon Gray, and Heidi Blanton. The surgeries wouldn’t be able to work if it wasn’t for members of the Birmingham Bloggers group, like the people I’ve mentioned above. They volunteer their time absolutely for free and have helped dozens of people.

Posted on 24th May 2010 by
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Posted in Social Media Surgery, Third Sector | No Comments »

Looking back at the first Balsall Heath Social Media Surgery

Posted on 20th May 2010 by

It’s been manic recently, so I’ve not had the time I really need to talk about our first social media surgery at Balsall Heath. But, now I’ve confirmed that the next surgery – again at the Balsall Heath Forum – will be on June 2 , I thought it was a good time to look at what was a fascinating and quite exciting first outing for the newest Podnosh-run event.

Quite a few Balsall Heathers (or should that be Balsall Heathans?) have been down in one capacity or another to the Central Birmingham Social Media Surgeries in the past, so it was good to see a few familiar faces coming to the Balsall Heath surgery.

Simon Whitehouse was in attendance, helping Nisha Virdi. And John Newson was also down, getting some assistance with his blog for Balsall Heath Is Our Planet from Dan Davies (who, as it happens, also lives very nearby – even if he thinks he’s in Moseley!)

But there were also many new faces who managed to make it down, including – of course – those working at the forum themselves. I spent some time helping Abdullah Rehman and Nowrah Abdul to set up a blog for the forum, which it’s nice to see they’ve been using in the week or so since the event.

Nick Booth was able to help Zainab and Dalal from the Yemeni Women and Children’s Society – and even set up this quick blog post with them on the day. And it was particularly exciting to see Zulfiqar Ali, of the Pakistani Youth Council. Zulfiqar is really good at using online tools already, but he got some help with using RSS feeds and Yahoo Pipes, which hopefully will be very helpful with some of the interesting things he’s doing.

So, all in all, lots of interesting things happened and I’m really looking forward to the next event. Hope you can make it!

To sign up to the next event, on June 2, please visit the Social Media Surgery Plus site.

Posted on 20th May 2010 by
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Digital scrutiny: the web’s the tool

Posted on 12th May 2010 by

While I’ve watched the election drama unfold over the last few days I’ve been busy trying to finish off the first stage of my digital scrutiny project – which is looking into how it might be possible to use the web to help the public scrutinise local government.

My idea has turned into a blog – Where Can We Swim – that I’m busy trying to develop as a sort of laboratory for the scrutiny of swimming pool provision. At the heart of my idea is a basic belief that we – the public – in all our great unwashed glory, might be able to help to run public facilities – not just as volunteers, but because we’re clever and can actually come up with new ways of doing things.

A reappraisal
When I started the project I hoped to develop a kind of tool kit for scrutiny. I even imagined I’d be scraping data in order to provide really good quality information. But my assumptions were totally off. By posting about my swimming pools idea on Podnosh I’ve learned of the work that Plings has done to find out all the local authorities providing free swimming to under 16s.

The Where can I swim for free site

This has made me think about how this provision will continue in the future. I’ve also realised the mines of local information that exist from websites locally, like the Moseley Road Bath’s excellent updates on swimming pool news in Birmingham and are helping to keep an eye on how the city council runs its pools.

Swimming around the web
And, when I first encountered the daftness of the Active Places data set run by Sport England (the store for all the country’s public sporting facilities), I imagined I’d spend my time trying to unlock the data, but it turns out that the folk at Rewired State have already had a crack at it.

What all this is beginning to prove is that my idea of a tool kit makes no sense whatsoever. Instead it’s pretty simple really: the web’s the tool. The real trick – something I’m only beginning to understand – is learning to use it to make connections between you and other people who have the same idea. And, if you do that, then suddenly all sorts of clever things begin to happen.

Posted on 12th May 2010 by
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Posted in Local Government | No Comments »

What happened at the May Central Birmingham Social Media Surgery

Posted on 12th May 2010 by

May Social Media Surgery

After some very busy surgeries recently, May’s was small, but perfectly formed. Emma Neil and Hannah Severn from The Birmingham Conservation Trust got help from Gavin Wray and Nick Booth with their blogging work for the trust. Both Emma and Hannah are volunteering for the Trust and have been doing some really interesting stuff since coming to the Central Birmingham surgery a couple of months ago.

They’ve both been blogging assiduously for a while now, on a variety of different subjects for the Trust, as you can see here and here. They also write reviews of local history books, which allows the trust to raise small aounts of money through the Amazon affiliate system.

This time they learned, in particular, about Google Analytics because they’d been worried that too few people were commenting on their posts on the site, as this video interview with Hannah (left) and Emma (right) explains.

[youtube:http://www.youtube.com/watch?v=32uCoQvtxDs]

Emma and Hannha weren’t the only people to come down – even if we happened to pick the moment the UK got its first coalition government in 70 years. Anna Watson, from Localise West Midlands, was down for her first surgery – and seemed to really enjoy it. Heidi Blanton, who was down to help as a surgeon for the second time,  helped Anna to learn about Twitter, WordPress and other forms of social media.

We also had a visit from Dr Monika Metykova – who is a media and communications research associate at Goldsmith’s. Monika is conducting some really interesting research into changes in media consumption and production – and was down to learn about what we’re doing at the Social Media Surgery. She also got a little bit of help from Simon Gray on setting up a Twitter account. Monika said she was particularly surprised how quickly it is possible to make some really significant, useful steps towards understanding social media at a surgery.

In the video she explains a little bit about the context of her research and how her visit to the Social Media Surgery fits into that.

[youtube:http://www.youtube.com/watch?v=DC8RxuVrkv8]

Posted on 12th May 2010 by
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Posted in Citizen Journalism, Social Media Surgery, Third Sector | 2 Comments »

May’s Central Birmingham Social Media Surgery

Posted on 3rd May 2010 by

February Social Media Surgery

We’re heading towards our next Central Birmingham Social Media Surgery, which will be on Tuesday May 11, 2010 at the studio, 7 Cannon Street, which is just off New Street in central Birmingham.

If you belong to a Birmingham-based community or neighbourhood group or charity please come and join us. You can drop in any time between 5.30pm and 7pm. All local charities and voluntary organisations are invited.

At the last SMS in April we launched the beta version of the new Social Media Surgery website, which is where you can sign up for this event and learn more about other social media surgeries that we’re organising, here.

The surgeries are organised by volunteer members of the Birmingham Bloggers group. Surgeons work as friendly advisors giving informal one-to-one help to show you how to make the best of social media. If you’ve never been to a surgery before then it might be a good idea to look here. And, if you’re interested in finding out a little bit more about what the surgeries are and their history have a look here.

Posted on 3rd May 2010 by
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Report: April's Central Birmingham Social Media Surgery

Posted on 15th April 2010 by

Jon Law (left) and James Robertson at Apri's Central Birmingham SMS

Last night was a really interesting surgery  at thestudio – not least because it saw the first introduction of the Social Media Surgery Plus website.

We were blessed, quite surprisingly, with a large number of people happy to help others, which was great to see. Nick Booth helped the Civic Centre Residents’ group with their efforts to use Scribd with their residents’ blog, which they set up a few surgeries ago.
Karen Caine was helped by Andy Mabbett and learned about using data sets in conjunction with her long-established site, BrumCityCentre.com, for Birmingham City Centre Neighbourhood Forum.
John Newson was helped with his blog by Danny Smith.

Another busy Social Media Surgery

Heidi Blanton very kindly came down to help as a surgeon for the first time and helped Nancy Langfeldt with the blog for the South Birmingham Food Cooperative, which she had set up at a previous surgery. Jon Law of the Balsall Heath Housing Co-operative was helped by James Robertson with his site.

As I indicated earlier a great number of other people came along. And we had more people ready to help than those needing help, including Mary Horesh of Birmingham Friends of the Earth.

Posted on 15th April 2010 by
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Posted in Social Media Surgery, Third Sector | No Comments »

April’s Central Birmingham Social Media Surgery

Posted on 23rd March 2010 by

March's Social Media Surgery in the Studio

After a couple of brilliant and very busy Central Birmingham Social Media Surgeries in February and March we’re looking forward to our next surgery, which is now on April 14th at thestudio, 7 Cannon Street, B2 5EP.

It’s the same night as the Birmingham Bloggers’ meetup, but that seemed to work OK last month, so we’ve opted to try doing it the same.

Members of voluntary and community groups are free to drop in between 5.30pm and 7pm. Below I’ve included a form to fill in if you’d like to come, so we can keep track of numbers and what kind of help people need.

We had to move the surgery, which had been booked for April 7, because of the Easter holidays, so sorry if you can’t make it. The next two surgeries are both at thestudio, booked for May 6 and June 8.

The surgeries are organised by volunteer members of the Birmingham Bloggers group. Surgeons work as friendly advisors giving informal one-to-one help to show you how to make the best of social media. If you’ve never been to a surgery before then it might be a good idea to look here. And, if you’re interested in finding out a little bit more about what the surgeries are and their history have a look here.

How do I get to the new venue? From New Street Station walk down the ramp out of the Pallasades, turn left onto New Street (past H&M) and Cannon Street is the first road on the right. The studios are further up on the right (opposite Jigsaw), and the restaurant is on the second floor.

Posted on 23rd March 2010 by
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Posted in Social Media Surgery, Third Sector | 2 Comments »

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