These are my links for November 9th through November 14th:

• Building the “Local” website, not a council website « Carl’s Notepad – Shouldn’t we take the same approach as we do in the “real” world and position our information and services as part of the community and not expect people (and i include myself here) to have to visit a local council website to access information or perform a transaction.
• WTop Ten Things a Brand Must Be to Go Social | Simon Mainwaring – "Brands live or die on the good grace of their pro-active, connected customers. They can be your greatest allies or quickest destroyers. It is a privilege for a brand to enter their lives and any attitude short of that is a fast track to self-absorbtion and self destruction."
• Pezholio » Blog Archive » Who said Social Media can’t save councils money? – Pez saves Lichfield Council £3.22 and more importantly some poor resident a fruitless phone call – all thanks to twitter!
• Stephen Hale at fco.gov.uk – Stephen Hale at the Foreign Office writes a great post on the web and government. He belives you have to a clear clear web strategy but above all: "make sure it's ambitious." Well worth a read.
• There’s too much kick-boxing « Audit Commission newsroom blog – The Audit Commission (a customer) finding it's voice: "We say there’s too much kick-boxing going on. That was just in case you were already yawning. In fact, there’s too much tick-boxing going on."