Podnosh

The surgeries are informal place to find out about social media

So what if you’ve never been to a social media surgery? You might have a few questions, right? We thought it might be good to answer a few.

So what is a social media surgery?
Social Media Surgeries are just a fun, informal way for people to meet and learn how to use social media for social good.

What is social media?
Social media is a loose term that is applied to a range of tools that use the world wide web to bring people together and communicate – including blogs and social networking sites, such as Twitter and Facebook.

How do social media surgeries work?
Our surgeries consist of patients (the people who come to learn stuff) and surgeons (the people who can answer their questions). We pair surgeons with patients, so that the patients can learn all about how to use social media.

Who should come to social media surgeries?
Our surgeries are for anyone involved in community and voluntary organisations who is looking for new, more effective ways to communicate about the work that they do. Patients don’t need to know about computers. It’s much more important that you are keen to learn and that you have something to say!

Who are social media surgeons?
The surgeons are all terribly nice people who’ve volunteered their time for free to help people. They come from a variety of backgrounds, but they all want other people to be able to make good use of the power that comes from effectively using social media.

What happens when you get to a social media surgery?
Imagine a big coffee morning, except it’s probably in the evening! We pair surgeons with patients after quickly finding out what people would like to learn. You get to sit with a surgeon who can help you with whatever question or issue you’ve got.

What can you expect to get out of a social media surgery?
Well, that’s entirely dependent on what you want to get. Lots of people who come want to set up blogs – simple websites where they can publicise what they are doing. Other people are interested in using Twitter, or other social networking services. Often people come back to learn more and more. Sometimes people who first arrived at surgeries as patients become surgeons themselves.

Is there anything I need to bring?
No. The surgeons have computers, so you don’t need to worry. Of course, if you have a laptop and can carry it easily then please bring it along.

Where can I find out more?
To find out how the surgeries started you can read this post. John Popham, who runs surgeries in Yorkshire, has done a good job of explaining things in this podcast. This site, Podnosh, gives details of new surgeries in Birmingham and elsewhere.

Where are the social media surgeries?
We run the Central Birmingham Social Media Surgeries, but there are surgeries elsewhere in the country, too. Acocks Green runs its own, there are surgeries in Yorkshire, and there are Web 2.0 surgeries in Nottingham and others starting elsewhere.

givv.org. allows you to make one monthly donation

The site www.givv.org is simply brilliant. It allows us subtle control what we give and to whom.  When you offer someone control it tends to make them feel better about doing something.

As a charity donor it allows you/me to make one single monthly payment into an account then choose how to apportion that.

If this month I want to support disaster relief I can, next month I split it between that and a home based children’s charity. In fact I can split it as many ways I like – picking up local charities for a while, changing my interests from young people to building sonervation.

I can then decide whether I let those charities know I’m supporting them or not, either joining their netowork or avoiding it.  That means I can also have some control over how many times they send me daft envelopes with silly pens in.

As a charity trustee or administrator I get one lump sum payment a month from givv.org rather than lot of different payments.  Especially for the smaller charities (such as my favourite,  Birmingham Conservation Trust) it may improve the chances to get small yet manageable donations from a much wider group of people.  When someone opts to share information with you the chances are that will also be a more fruitful relations – better rewarding the effort put into nurturing it.

It’s very clever and I hope something similar comes to Britain soon. Of course don’t let the wait put you off making a donation here  ;-)

www.justgiving.com/birminghamct/donate

Tip top hat tip for Chris Unitt.

Beth Speaking from elstudio on Flickr (click on the picture to go to the original)

Beth Kanter is the social media expert for non profit organisations. Last year I made this promise to pay more attention to her prolific blog output.

Today is her 53rd birthday, and in keeping with a small tradition built up over the last 3 years, she is again using her birthday as an excuse to show how social media and trusted networks can combine to help charities. She is raising funds for her favourite charity, the Sharing Foundation.

I first met Beth almost exactly 3 years ago when she visited Birmingham from her home in Boston, New England. She was  working with David Wilcox to deliver a presentation at a conference for people who provide IT support for charities and the like.  It was a time when social media had not become the generic term it is now. I was mostly thought of as a podcaster, one of the one’s who’s job it was to help with telling the story. So naturally enough I interviewed her for the Grassroots Channel podcast.

Click below to listen to the podcast

Click here to download the podcast

Here are 5 things things that I know a number of people have helped me understand, but I can confidently say that Beth Kanter repeatedly showed me these ways:

1. Lead by example. Beth experiments all the time.  Just (F) Do It is ingrained in her personality.  The more I’ve done the same the more confidence it’s given me to keep on going.
2. Don’t hog your content. Share it and move on. You should always build your expertise on the next new thing you’re going to learn, rather than worry about others getting good at one you already know. The faster you share the faster you learn that new thing.
3. Respond. Beth has 305,000 followers on Twitter. She still gets back to you!  How does she manage it?  Discipline.
4. Blogging isn’t a vain thing to do. It can be but, the way Beth does it, it isn’t.  She writes a great deal about the people she meets, she is very generous in describing what she is learning from them. She also puts huge amounts of effort in doing thinking for us and sharing it when it’s incomplete.  These are things Beth (and others) taught me about content.
5. It’s about bringing people together. As David Wilcox said it 3 years ago:    “The other delight at the event was a chance to meet up with fellow UK enthusiasts for social media including Steve Bridger, Miles Maier, Paul Henderson and Nick Booth. We can’t rival Beth’s US fellow social media bloggers yet, but I think a little blog community is emerging here around social media and social network where the focus is nonprofits and civil society. Drop a comment in here if you are interested in linking up – we hope to have a get together fairly soon. Beth suggested we start tagging social media posts with nptechuk … the standard US tag is nptech.”

There is so much more I learn from Beth but these are the basics. That’s why at least once a year I donate something to the Sharing Foundation.  Not because I’m especially connected to the work of the foundation, simply because I’m am especially connected to Beth.

Thanks to Amy and Stacey for encouraging me to write this post.

Here are some of the things I’ve been reading December 15th from 02:21 to 03:00:

• David Barrie: Love diagrams – “What followed was a sequence of graphics that map the course of human relations in the film – cutely assuming that love relationships are “dynamic” (don’t stop reading) and ignore scuzzy soap and socks left on the floor.” Original here.
• Theatre Pledge 2010 « Stan’s Cafe Theatre Company – Stan’s Cafe theatre pledge encourages people to make a commitment to support local theatre, bring new people to new experiences. What might you choose to create a pledge for?
• Official Google Enterprise Blog: Why the City of Los Angeles chose Google – “Google Apps will save the city of Los Angeles millions of dollars by allowing us to shift resources currently dedicated to email to other purposes. For example, moving to Google will free up nearly 100 servers that were used for our existing email system, which will lower our electricity bills by almost $750,000 over five years. In short, this decision helps us to get the most out of the city’s IT budget.” via @davebriggs.
• Ethical Xmas? | Birmingham Conservation Trust – My favourite Birmingham charity on how you can support it with your Christmas Shopping
• Christmas Fun at Stanhope Hall Highgate « Highgate,Digbeth and St Andrews – Andy Sheppard, neighbourhod manager, shows that praise is a key quality to deploy in blogging a community: “Father Christmas made a special visit to Stanhope Hall and presented all the children with an early Christmas Present. Special thanks for both events are due to Monica Lee Community Worker and the ladies of Stanhope Hall Womens Group who worked incredibly hard to ensure the success of both events. Special thanks are also due to Eddie Howard and Highgate Housing Liaison Board for their support for both events.”
• Hyperlocal news: profits a long way off | Media | guardian.co.uk – “2010 will not be the year of hyperlocal—these are the foothills, the beginnings of localised online publishing. But the signs are auspicious: increasing levels of online literacy and broadband connections mixed with more inevitable local newspaper closures mean it’s natural that readers—and advertisers—will shift to new outlets. Whether anyone will be making a real living from it—as a mainstream publisher or a start-up—seems unlikely in the near future… ” via @daveharte.

These are my links for November 4th through November 5th:

• The Big Debate – Ten more ideas – Birmingham Post – Business Blog – "Be ambitious and aim… low. It sounds mad, but I think some people were discussing the problem with large projects / initiatives having lots of money attached, largely that they're often then crippled / stifled by paperwork and a need to 'report' on outcomes. "
• Developers are great but… « Emma Mulqueeny – "when they do open it all up, please take time to look through what has been done, and see what clues you can find to making your own businesses better – in and outside of government."
• SI Web and New Media Strategy – Executive Summary and Moving Forward – "This Smithsonian Web and New Media Strategy was created through a fast and transparent process that directly involved, and continues to involve, hundreds of stakeholders inside and outside the Institution. This strategy feeds into the Smithsonian’s comprehensive strategic plan."
• Secretary Clinton Announces Civil Society 2.0 Initiative to Build Capacity of Grassroots Organizations – In her remarks today to the Forum for the Future, Secretary Clinton announced Civil Society 2.0, which will help grassroots organizations around the world use digital technology to tell their stories, build their memberships and support bases, and connect to their community of peers around the world.
• Innovation Exchange » Innovation for Personalisation: A call for ideas (West Midlands) – “We need to work together with passion and commitment to help everyone lead fulfilling, independent lives. This is an important event for the JIP in helping us to find high-potential innovation projects that are making personalisation a reality”.
  Eric Robinson, Lead on Personalisation, ADASS and Corporate Director of Social Care and Health, Staffordshire County Council

  Personalisation depends upon our ability to innovate in social care – to develop new services, relationships and organisational approaches. Across the West Midlands, people in the public and third sectors are already using their passion and ingenuity to deliver personalisation. But no one person has all the answers and we can always do better.

These are my links for September 13th through September 14th:

• Free Wireless Broadband – Community – Our offer to communities throughout the UK is simple…… let us know why your community needs WiFi and we will come and install a totally free service in a public place, for 3 years (or longer if we find sponsors to pay for it). We currently have enough in the fund to pay for 50 communities in the UK.

  Freerunner have also partnered with JustGiving.com to put free WiFi Internet access where its really needed – charities. If you charity has a broadband connection we will come and install the Freerunner service for free in your location. Its perfect for charity shops as it gives people another reason to visit. It also gives you the chance to help bridge the digital divide. JustGiving.com and Freerunner have committed to provide this service to 500 charities, totally free of charge, forever.

• Patry’s MORAL PANICS AND THE COPYRIGHT WARS: elegant, calm, reasonable history of the copyfight – Boing Boing – Cory Doctorow reviewing: "Patry's Moral Panics stands out for the sheer, unadorned calm of his approach. Patry doesn't have a lot of rhetorical flourish or prose fireworks. Instead, he tells the story of copyright in plain, thoughtful words, with much rigor and grace. Reading Moral Panics is like watching a master brick layer gracefully and effortlessly build a solid wall: no wasted motion, no sweat, no missteps. Patry knows this subject better than anyone and can really explain it."
• The Barcelona Update Blog » Free Wifi in Barcelona – a new council sponsored scheme – This Barcelona blogger says: "All in all, we applaud the Council for their forward looking attitude – particularly as they are restricted by law in what they can do. However, it’s not quite the free for all it seems and a bit more clarity on the access at each point would make it a whole lot easier."
• Should the Public Decide What the House of Commons Debates? – Birmingham Post – News Blog – A Commons committee chaired by Staffordshire MP Tony Wright (Lab Cannock) is to consider whether the public should be able to initiate a debate in the House of Commons.
• 10 People You Won’t See on Twitter Anymore [Make it personal stoopid] – This new rules may cause problems for some local authorities and even newspapers: "Robotic Twitter accounts should live in fear of death by the powers that be at Twitter. If you’re not human and you’re configured to automatically tweet, reply, and retweet based on Twitter content or RSS feeds then you could be in danger. The rules express a clear preference for the human touch when it comes to Twitter updates, stating that you could be in violation of the TOS and subject to termination, “if your updates consist mainly of links, and not personal updates.”

Here are some of the things I’ve been reading August 8th from 12:43 to 13:15:

• Citizen involvement in local governance | Joseph Rowntree Foundation – “This Round-up outlines the challenges and dilemmas that local partners, central government, councillors, staff and communities must resolve if citizens are to have more power and influence over local services and their neighbourhoods.”
• Beth’s Blog: How Nonprofits Can Use Social Media: Crowded Roads Ahead for Charity 2.0: How to address scaling and cause fatigue? – Beth challenging non profits to step uop a gear when it comes to now owning the message but being part of a network which achieves things. Excellent post
• What would you do with a journalist? « Talk About Local (alpha) – Good question asked by Will Perrin.
• Where British blogging is at | The Democratic Society – Demosc worries about whether blogging can replace msm: “a lot of sympathy with his scepticism about what blogging brings to political debate. It may be that it grows up, or that the cream floats to the top, if the traditional media do go under.” Medium and message mix up again?
• A Rebuttal & an Example of a High Performance Organization | Tactical Philanthropy – This is one of a series of interesting posts and conversations about social media and charities, high performance versus high impact. Some really intelligent stuff being chewed over on this blog.
• Hyperlocal, when you don’t want everything – jon bounds – Jon Bounds improves is Birmingham hyperlocal blog pipe, created as part of Talk About Local

These are my links for August 7th through August 8th:

• BrandNew – “BrandNew is a friendly, informal gathering in London, UK, for those employed to represent a brand online to get acquainted, chat and share.” Jo Geary, yes she who set up the Birmingham Social Media Cafe, starts something new in London. You can still come home though Jo.
• Mappa Mercia: Is this the shortest bus journey in Birmingham? – I linked to this simply because it shows the potential benefits of having attentive eyes on the street. I might not want time/money spent putting this right, but volunteer mappers are bound to find things worth changing.
• ‘Total Place’ in Birmingham « – Total Place is an important idea, one which I first came across many years ago when Dr Dick Atkinson was trying to work out the total public spend for Balsall Heath. I know he shared that passion with both government an opposition. It helps at city level, but I think key decision making will change when there is also some way of making ti work at neighborhood level. To quote from one of the local MP’s: “The BeBirmingham partnership recently estimated that in total around £7.5 billion of public money was invested in the city in 2008-09. That’s a huge amount. Over a billion is spent on education.”
• Government names successful projects to help young people unlock their talent – Corporate – Communities and Local Government – Have we on just got round to doing this? “The Inspiring Communities initiative is about getting people in communities working together to boost the aspirations and achievements of their young people.”
• Social Media Provide Untapped Opportunity to Engage High Dollar Non-profit Donors, According to Community Philanthropy 2.0 Research Study : New Communications Review – The social web offers a welcome place for individual philanthropic activity. New research funded by the Columbus Foundation, The San Francisco Foundation and The Saint Paul Foundation demonstrates that High dollar donors — especially 30-49 year-olds — use the social web, but have yet to be engaged by strong, trustworthy philanthropic organizations. This was among the key findings of the new research study, “Community Philanthropy 2.0,” conducted by Beth Kanter, Society for New Communications Research Fellow Geoff Livingston, and Qui Diaz of CRT/tanaka.

These are my links for July 1st through July 4th:

• It's The Ruddy Future – "Hello people! So glad you've pulled your finger out – and used it to click through to our lovely website. Just by being here, you've already taken your first step towards a super sexy, rewarding career in technology.
  Well done you!"
• Do you care about Wales? Can you code? Fancy helping TheyWorkForYou then? | Quixotic Quisling – "TheyWorkForYou are looking for volunteer coders interested in working on Welsh Assembly data. If that’s you, please join the new discussion list and let’s figure out how to do it."

  If you don’t know TheyWorkForYou then take some time to familiarise yourself. It’s a well established site taking parliamentary data and presenting it in a queryable form. It’s free, loaded with information and very useful indeed.

• Directgov | Innovate | – "Welcome to Directgov | innovate. We developed our platform to enable conversation with the developer community around innovative use of digital technologies in the government space."

  We blog and encourage people to submit examples of apps developed in the government space using government data or demonstrating innovative use of technologies.

• CKAN – Comprehensive Knowledge Archive Network – Home –
• Socrata –
• About Socialbrite.org | Socialbrite – "an affiliation of passionate social media consultants and strategists who believe in collaborating to produce positive change. Through training workshops, reports, case studies, learning materials, blogging and consulting services, we want to make sure that everyone has access to the knowledge and tools that the social media revolution offers."

• NewBizNews: Hyperlocal « BuzzMachine – The value of volunteering: This is the hardest to calculate but is critical to the local models: People are contributing to the newssphere because they want to, because they care. With help, I’m confident they’ll do more. That’s part of what we’re trying to discover at CUNY in our work with The Local at the New York Times: how communities can be supported to report on themselves. This could be podcasting a school-board meeting or crowdsourcing projects or looking up records. This, like new ad models, will be the subject of some speculative brainstorming. And it will be difficult to put numbers to it. But it’s critical.
• Mediabox – New strand Mini Mediabox – with grants from £1,500 – £5,000 is now open. Mini Mediabox is for grassroots and community organisations with an annual turnover of £100k or under, designed to enable smaller organisations to access funding for their youth-led projects.
• Home | Nominet Trust – We aim to support distinctive and inventive Internet-related projects that can make a difference to people, primarily in the areas of education, online safety and inclusion. With our grants we back programmes and organisations using IT to benefit society. The Nominet Trust is a charity created by Nominet, which maintains the .uk register of domain names and is one of the world’s largest Internet registries.
• The Straight Choice | The election leaflet project – Election leaflets are one of the main weapons in the fight for votes in the UK. They are targeted, effective and sometimes very bitter. We need your help to photograph and map them so we can keep an eye on what the parties are up to, and try to keep them honest.
• Murdoch: Web sites to charge for content – CNN.com – “I suspect within any readership there is a small slice — maybe three percent — that is willing to pay. News organizations are going to have to find a way of getting money from that slice without driving away everybody else,”