Archive for February, 2010

What it’s like to go to your first Social Media Surgery

Thursday, February 25th, 2010
Social Media Surgery February thestudio

The surgeries are informal place to find out about social media

So what if you’ve never been to a social media surgery? You might have a few questions, right? We thought it might be good to answer a few.

So what is a social media surgery?
Social Media Surgeries are just a fun, informal way for people to meet and learn how to use social media for social good.

What is social media?
Social media is a loose term that is applied to a range of tools that use the world wide web to bring people together and communicate – including blogs and social networking sites, such as Twitter and Facebook.

How do social media surgeries work?
Our surgeries consist of patients (the people who come to learn stuff) and surgeons (the people who can answer their questions). We pair surgeons with patients, so that the patients can learn all about how to use social media.

Who should come to social media surgeries?
Our surgeries are for anyone involved in community and voluntary organisations who is looking for new, more effective ways to communicate about the work that they do. Patients don’t need to know about computers. It’s much more important that you are keen to learn and that you have something to say!

Who are social media surgeons?
The surgeons are all terribly nice people who’ve volunteered their time for free to help people. They come from a variety of backgrounds, but they all want other people to be able to make good use of the power that comes from effectively using social media.

What happens when you get to a social media surgery?
Imagine a big coffee morning, except it’s probably in the evening! We pair surgeons with patients after quickly finding out what people would like to learn. You get to sit with a surgeon who can help you with whatever question or issue you’ve got.

What can you expect to get out of a social media surgery?
Well, that’s entirely dependent on what you want to get. Lots of people who come want to set up blogs – simple websites where they can publicise what they are doing. Other people are interested in using Twitter, or other social networking services. Often people come back to learn more and more. Sometimes people who first arrived at surgeries as patients become surgeons themselves.

Is there anything I need to bring?
No. The surgeons have computers, so you don’t need to worry. Of course, if you have a laptop and can carry it easily then please bring it along.

Where can I find out more?
To find out how the surgeries started you can read this post. John Popham, who runs surgeries in Yorkshire, has done a good job of explaining things in this podcast. This site, Podnosh, gives details of new surgeries in Birmingham and elsewhere.

Where are the social media surgeries?
We run the Central Birmingham Social Media Surgeries, but there are surgeries elsewhere in the country, too. Acocks Green runs its own, there are surgeries in Yorkshire, and there are Web 2.0 surgeries in Nottingham and others starting elsewhere.

Central Birmingham Social Media Surgeries for April, May and June

Wednesday, February 24th, 2010

Surgeons and patients at February's surgery at thestudio

We’ve just booked up three new dates for the Central Birmingham Social Media Surgeries – April 7, May 6 and June 8 – with the lovely people at thestudio, in Cannon Street, off New Street.

It’s great news, because we’ve been able to extend our original arrangement where we get the space in thestudio for free. It seems that the management at thestudio is quite happy with it, too – as long as we remember to buy a few drinks at the bar and clear off at 7pm, as we’re supposed to. We’ll issue reminders for these events closer to the dates, but if you’re looking for the next surgery it will be on March 9.

Have a look here for more details.

Things I’ve spotted February 23rd from 16:39 to 23:38

Wednesday, February 24th, 2010

Here are some of the things I’ve been reading February 23rd from 16:39 to 23:38:

Stuff I’ve seen February 20th through to February 23rd

Tuesday, February 23rd, 2010

These are my links for February 20th through February 23rd:

  • Socitm and LGA prepare open data guidance | Kable – The Society for IT Management and the Local Government Association are preparing advice to help councils make more of their data publicly available
  • Pulling down and building up: Citizen Ethics Network « Nick Baines’s Blog – "When I read it I felt genuine hope for the first time in a long time that it might be possible to change the way we talk about ethics, public policy and those who engage in the public discourse."
  • Citizen Ethics Network – There is a widespread concern that the winner takes all mentality of the
    banker, and the corrupted values of the politician, have replaced a common
    sense ethics of fairness and integrity. Many worry that an emphasis on a
    shallow individualism has damaged personal relationships and weakened
    important social bonds."
  • Iceland mulling plan to become ‘haven’ for journalism – The China Post – "Hoping to make Iceland a global home for freedom of speech, lawmakers are asking the government this week to implement a journalist's dream package of legislation — promising a safe haven for reporters who want to dig deep, hit hard, and avoid being sued. "
  • MASHe » Blog Archive » Twitter powered subtitles for BBC iPlayer – "Whilst in the general populous there is still uncertainty over the benefits of sites like twitter broadcasters are already exploring how this technology can be used. A case in point in the BBC/Open University The Virtual Revolution series which is exploring how 20 years of the web has shaped our lives. Its not surprising that a programme of this ilk is exploring how technology can be used to support the broadcast (including allowing viewers to mash-up and reuse clips from the series), it is also the first programme that I’ve seen broadcast a hashtag within its opening credits. The hashtag is a community driven invention which allows comments and content to be tracked across the web including in comments made as tweets."

How the conversation makes Social Media Surgeries so effective

Tuesday, February 23rd, 2010

If you haven’t already then I’d recommend anyone who is interested in the idea of social media surgeries listening to this podcast by John Popham who talks about his experiences visiting three social media surgeries on consecutive nights in Yorkshire.

John does a wonderful job of explaining the simple way that a surgery works – in particular that it is really a conversation – where both people are engaged (the surgeon and the patient) in figuring out a solution to the patient’s enquiry.

As John explains, sometimes people are a little concerned about helping others, because they’re worried they don’t have enough skill to offer solutions.

But the surgeries are good way of breaking down this problem. Firstly, of course, there are others there who can help. And, secondly, the conversational nature of the surgery helps you to understand what might be useful and you can then work together to explore a solution. Even if you know only a little, your support can be invaluable to absolute beginners. You can reassure people that social media can be an enriching and empowering tool – and very much worth persevering with. And that, as it happens, is  what social media surgeries are all about – as John says.

John plans to keep these podcasts going, so keep an eye out for them in the future. And, since I’m on the subject of podcasts, if you’re interested in finding out about my own experiences with social media surgeries have a listen to my own, rather smaller and much less accomplished, effort.