Anabel Palmer and Dylan Martlew at NDI10

I’ve just got back from  the National Digital Inclusion conference – very, enjoyable.  I was particularly interested in the strand on social housing and digital inclusion which has spun off the work chaired by Helen Milner on just that problem.

At the forefront of  the case that Social Landlords are key to tackling digital inclusion is that 70% of their tenants do not have internet access at home.   It is a figure that appears in the first sentence of the introduction to the  Social Housing Providers Digital Inclusion Action Plan 2010 (pdf):

Research shows 70% of people who live in social housing do not use the internet. That means they’re missing out on all the benefits, opportunities and conveniences computers and the internet can provide – essential public services, instant communication, commercial comparisons and online bargains, job searches and applications.

That figure is sourced to the Office of National Statistics, 2008 and it seems that things are changing quickly. Anabel Palmer of Southern Housing Group and Dylan Martlew of Knowle West Media Centre have both recently done research on internet availability in the home of social housing tenants.  One found 56% of households are connected,  for the other the same figure was 67% with internet access. Listen to them sharing their thoughts on this:

Naturally we would need to check that they are measuring exactly the same but are these numbers an oddity?  There’s no reasons to suppose they are.  Southern Housing Groups 2008 survey found 30% using the net, which matched the national figure then.   Now they find 67% using the net.

It does not mean that there is not important work to be done by social landlords to help close the digital divide (for those who want it closed).   Many of their tenants might benefit from much wider use of digital tools – but have never really been exposed to them, or may have barriers to using them.

But it does show how quickly internet access is being taken up by those who see some sense in using it.

John does a wonderful job of explaining the simple way that a surgery works – in particular that it is really a conversation – where both people are engaged (the surgeon and the patient) in figuring out a solution to the patient’s enquiry.

As John explains, sometimes people are a little concerned about helping others, because they’re worried they don’t have enough skill to offer solutions.

But the surgeries are good way of breaking down this problem. Firstly, of course, there are others there who can help. And, secondly, the conversational nature of the surgery helps you to understand what might be useful and you can then work together to explore a solution. Even if you know only a little, your support can be invaluable to absolute beginners. You can reassure people that social media can be an enriching and empowering tool – and very much worth persevering with. And that, as it happens, is  what social media surgeries are all about – as John says.

John plans to keep these podcasts going, so keep an eye out for them in the future. And, since I’m on the subject of podcasts, if you’re interested in finding out about my own experiences with social media surgeries have a listen to my own, rather smaller and much less accomplished, effort.

A great turnout at February's Social Media Surgery in thestudio

Well, it seems sometimes you get what you wish for. February’s Central Birmingham social media surgery had a really good turnout. Nick decided to make me ‘organiser’ for the night and, perhaps, it would have been best if it had been a quiet night.

But, largely because everyone was so nice and actually knew a lot more about what was going on than I did, it ran very smoothly. A big thanks in particular has to go to the surgeons who did a really good job to juggle the large numbers of people, who often had very different interests.
We had folk in looking for help with everything from Twitter to Google Analytics on the evening – and from lots of different organisations.

Feryal Iqbal, of Friends of the Earth and Localise West Midlands, seemed very happy with the help that she received. Feryal will be working with both the organisations and wanted to learn how she could set up a blog, as she explains in this audio interview.
Feryal interview Social Media Surgery february

It was also great to see Neil Holland, from the Midlands Arts Centre, who wanted to find out a little bit about how to use social media.

Andy Mabbett helped the Friends of Brandwood End Cemetery set up their own WordPress site, which they are already using to publicise their petition to force Birmingham City Council to restore the listed chapels there.

Susi O’Neill, who is a Web 2.0 surgeon in Nottingham, also popped in – and helped Martin Miley, Rick Cokayne and Martin Field of the Birmingham Social Investment Trust. Martin (Miley) and Rick wanted to set up a site for the Civic Centre Residents Association. And, thanks to Susi, they now have their own Posterous site.

Chris Crean, of Friends of the Earth, was keen to see how social media could support the campaigning work he does within the organisation, as he explains here:-

Clearly I need to work on lighting for the next surgery. But I’m really hoping we get an equally good turnout again next month, when the surgery will be on March 9 – a Tuesday – from 5.30pm to 7pm. See you then!

Beth Speaking from elstudio on Flickr (click on the picture to go to the original)

Beth Kanter is the social media expert for non profit organisations. Last year I made this promise to pay more attention to her prolific blog output.

Today is her 53rd birthday, and in keeping with a small tradition built up over the last 3 years, she is again using her birthday as an excuse to show how social media and trusted networks can combine to help charities. She is raising funds for her favourite charity, the Sharing Foundation.

I first met Beth almost exactly 3 years ago when she visited Birmingham from her home in Boston, New England. She was  working with David Wilcox to deliver a presentation at a conference for people who provide IT support for charities and the like.  It was a time when social media had not become the generic term it is now. I was mostly thought of as a podcaster, one of the one’s who’s job it was to help with telling the story. So naturally enough I interviewed her for the Grassroots Channel podcast.

Here are 5 things things that I know a number of people have helped me understand, but I can confidently say that Beth Kanter repeatedly showed me these ways:

1. Lead by example. Beth experiments all the time.  Just (F) Do It is ingrained in her personality.  The more I’ve done the same the more confidence it’s given me to keep on going.
2. Don’t hog your content. Share it and move on. You should always build your expertise on the next new thing you’re going to learn, rather than worry about others getting good at one you already know. The faster you share the faster you learn that new thing.
3. Respond. Beth has 305,000 followers on Twitter. She still gets back to you!  How does she manage it?  Discipline.
4. Blogging isn’t a vain thing to do. It can be but, the way Beth does it, it isn’t.  She writes a great deal about the people she meets, she is very generous in describing what she is learning from them. She also puts huge amounts of effort in doing thinking for us and sharing it when it’s incomplete.  These are things Beth (and others) taught me about content.
5. It’s about bringing people together. As David Wilcox said it 3 years ago:    “The other delight at the event was a chance to meet up with fellow UK enthusiasts for social media including Steve Bridger, Miles Maier, Paul Henderson and Nick Booth. We can’t rival Beth’s US fellow social media bloggers yet, but I think a little blog community is emerging here around social media and social network where the focus is nonprofits and civil society. Drop a comment in here if you are interested in linking up – we hope to have a get together fairly soon. Beth suggested we start tagging social media posts with nptechuk … the standard US tag is nptech.”

There is so much more I learn from Beth but these are the basics. That’s why at least once a year I donate something to the Sharing Foundation.  Not because I’m especially connected to the work of the foundation, simply because I’m am especially connected to Beth.

Thanks to Amy and Stacey for encouraging me to write this post.

Joshua Barwell and Carl Sheward

Carl Sheward and Joshua Barwell are two Junior Volunteer playworkers at Pype Hayes Community Focus. Both 16-years-old, when they are not studying for AS-levels they are spending their free time getting those younger than them involved, doing fun days and activities.

For their effort and heart for the community at such a young age, the Junior Playworker Co-ordinator has nominated them both for the Young Persons Birmingham Local Hearts award. They both agree the work is rewarding, and possibly see themselves forging a career in community work.  Here’s their story.

Dolores Pinkney and Kevin Duffy

This is the story of Dolores Pinkney who runs the Dojo project in Handworth. She has been working tirelessly for her community since she moved to Birmingham with her family in the 1960s, and now she has been nominated by Kevin Duffy for Birmingham City Council’s Local Hearts Awards in the active citizen category.

She says her parents were her inspiration – they opened up their home to everyone in the area and it became a focal point of the community. Now with her brother Hector, who works at Handsworth Library, Dolores has continued her parents’ legacy with the Dojo project.   It ranges from jogging sessions on Tuesdays & Sundays to securing the lease to build a community play centre on the derelict site of the Hockley flyover.

Dolores says her motivation is “encouraging everyone that we meet, enabling and empowering,” and if someone is there who needs help, she cannot turn them away. Here’s her story.

Noorin Ahktar

Noorin Ahktar wants to change Britain. She goes out interviewing the people at the top – leaders of the council, councillors, public service providers and holds them to account in a way accessible to her community. Her aim is to make sure some communities know about the changes being made in public services – she promotes and raises awareness in ethnic communities – she now has a rogramme called ‘Community Time’. She has set up a blog, and uses radio and tv channels to make the short programmes in English, Urdu, Punjabi, and a number of different languages.

Noorin thinks some communities are wrongly perceived as ‘hard to reach’ – she challenges this point of view with her truly innovative and brilliant work. Her inspiration is the fact if people of aware of what is going on around them, they will have the knowledge to be able to do things.

Manjit Singh nominated Noorin for the active citizen award, one of the shortlist categories for Birmingham’s Local Hearts Awards.

Suzanne Coward and Linda Kelly

When Suzanne Coward’s daughter Sarah, who has learning difficulties, turned 23, she realised she could use direct payment money to set up a cafe, Stepping Stones. Situated in Sutton Coldfield at the United Reform church, the cafe offers a day experience for people with learning difficulties to hang out, socialise and feel enabled to do things which they wouldn’t often get the opportunity to do.

Suzanne saw a gap in the north of the city, where there were no social enterprise services for people with learning difficulties.  She wants to encourage healthy living, exercise and creating things which are meaningful for people with learning difficulties. Linda Kelly, Senior Youth and Community Development Worker in Sutton Coldfield, has nominated Suzanne for the active citizen Local Hearts award for the work she has done for children with learning difficulties.

Michael Tye and Eunice McGhie-Belgrave

This is the story of Michael Tye, the man who helped set up Aston Vision Ministries Association in 1984. The organisation aims to reach people in the community, particularly asylum seekers, by helping them with language and social integration. For his relentless work engaging the community through Aston Vision, Michael was nominated by Eunice McGhie-Belgrave for the Birmingham Local Hearts Award, in the active citizen category.

Michael said people who want to give some back to their community do so because they recognise how helping the community will in turn help themselves. He questions those who do community work for self-aggrandisement. He wants to work towards the common good – and is not so keen on being the one in the spotlight. Here he tells us his story.

Maud Grainger and Keith Budden

Four years ago, after running an Islam and the Environment Week, Maud Grainger decided looking at climate change with faith communities would be a great way to take action. The group Faith and Climate Change was set up by Maud Grainger with help from Keith Budden, who has nominated the group for Birmingham’s Local Hearts Award, in the community group category.

Birmingham has over one million of the population belonging to a faith, and this was too big a group not to help with combating climate change, said Maud. The programme has now been replicated across the UK – looking at climate change in terms of values regardless of faith. Why else would a group a young muslim men from Small Heath meet some old Quakers in Bournville? To look at how they installed solar water heater in the Friends Meeting House. Looking at climate change has brought these communities together. Here, they tell their story.