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Spotlight on international social media surgeries

Posted on 18th February 2012 by

Social media surgery at COCAP Nepal

Photo by Mero Report: Social Media Surgery at COCAP, Nepal

Social media surgeries in the UK received lots of attention last Thursday when the Prime Minister recognised the social media surgery movement with a Big Society Award for 2012.

Nick posted about the award and mentioned the wonderful people who have organised surgeries over the last three years in the UK. They’re enthusiastic, generous people who make stuff happen.

While the Big Society Awards acknowledge individuals and organisations across the UK that demonstrate the Big Society in their work or activities, I thought I should mention the surgeries outside the UK. It’s great to see an idea that originated in Birmingham spread to other shores – and I’m keen to hear how the surgeries are working in other countries.

Here are the wonderful people who have taken the social media surgery model abroad and run their own events:

Carolyn Deuchar, a Senior Research Officer at New Zealand Tourism and Research Institute, also likes the idea:

"Am loving this: Social media surgeries to support local community & voluntary organisations"

Do you know other surgeries I haven’t mentioned here?

Updated 12th March 2012: Kultwerk West are holding a social media surgery in Hamburg on 14th May 2012, the first to take place in Germany.

Social Media Surgery movement wins the Prime Minister’s Big Society Award – hurrah!

Posted on 16th February 2012 by

Big Society Awards 2012 logo looks like a street name plate

I’m very excited to be able to say that the Prime Minister has recognised social media surgeries with a Big Society Award for 2012.

The Big Society Awards were set up by the Prime Minister in November 2010 to acknowledge individuals and organisations across the UK that demonstrate the Big Society in their work or activities. The aim is also to galvanise others to follow.  David Cameron said this about the surgeries:

“This is an excellent initiative – such a simple idea and yet so effective. The popularity of these surgeries and the fact that they have inspired so many others across the country to follow in their footsteps, is testament to its brilliance.

“Congratulations to Nick and all the volunteers who have shared their time and expertise to help so many local groups make the most of the internet to support their community. A great example of the Big Society in action.”

Thank you for such kind words – to which we responded formally with:

“It’s wonderful to have recognition for everyone who has organised a social media surgery or turned up to volunteer their help.  I think the surgeries work because they are simple.  They are very easy to organise, fun to do and not in the least bit intimidating for people who want some help. They give active citizens and community groups the confidence and skills to use social media to campaign, organise and hold power to account.  They’ve grown because of the passion and energy of bloggers and voluntary groups up and down the country.”

Background

The idea of a social media surgery originated with Pete Ashton – who used them with people who were looking for free help from his consultancy supporting arts organisations. We then applied the relaxed approach in a new way, scaling it up and putting together two sets of people – lovely helpers from the Birmingham Bloggers group (started in 2007) with the fab active citizens I’d had met through Read the rest of this entry »

Community building through social media – how police building relationships online can get you support when it really matters

Posted on 14th February 2012 by

Screenshot: PC Stanley's Twitter page

Recently I was having a conversation with Nick about the value of social media, the community links you can build using Twitter and blogs and the value this has in the real world, when I remembered the story of PC Richard Stanley’s blog.

PC Stanley is a blogging police officer and Twitter user from Walsall. He uses these platforms to talk to the “locals” about his job and help give plain English examples of how the police work and why things are done in a certain way sometimes. I read his blog, follow him on Twitter and have personally never found him to be anything less than factual and informative with some nice humorous banter, creme eggs, #foxwatch and competitions thrown into the mix.

A couple of months ago he wrote a piece in response to a news article in the national press where a suspected burglar was shot during an incident and the property owner who had shot him was arrested.

It was a factual piece that explained, from a policing point of view, why sometimes the “victim” of the burglary can also end up being arrested along with the burglar in cases like this. It was written so that it would be easy for the public to digest – and I felt it was. It was informative without being patronising and a good insight into how a decision to arrest someone could be made.

However, what wasn’t easy for regular readers to digest was what happened next. His blog’s comment section exploded with anonymous commentators condescending and, in some cases, outright insulting PC Stanley. It wasn’t an argument about the accuracy of any details in the blog but an inference he was doing something wrong by engaging in this way and “toeing the party line.”

Read the rest of this entry »

Local blog training for social housing with Orbit South residents

Posted on 7th February 2012 by

Sue, Heather and Jackie sat with laptop

Last Friday, Steph and I spent a great morning in Bexley at Orbit South housing association, with Orbit residents from Kent and Sussex.

We worked with Heather, Paula, Peter, Sue and Jackie to set up their own Posterous blogs to talk about what’s going on in their neighbourhoods and to help them in their roles representing Orbit residents where they live.

Read the rest of this entry »

#Opendata @72prufrocks radishes and neighbourhoods – an unashamed lift.

Posted on 3rd February 2012 by

There’s this really thoughtful post on where we live and opendata from Diane @72prufrocks – here’s a bit I’ve lifted to encourage you ro read the whole:

Knowledge and experience dwells in neighbourhoods, because we do. On recent visit to Knowle West Media Centre in Bristol, I was struck by how firmly the centre is rooted in the local community. Andrew remarked that projects like their University of Local Knowledge value and celebrate local experiences, and also treat the neighbourhood as a kind of pool of local data and local stories. The challenge for local authorities is how to mix our data into that same pool – how to put the data that communities can make use of into the places where they can really use it – their own places.

If you know where the radishes are, you know whether it’s feasible to get a supply of radishes – and if you know where the shops are, or what people buy, or what people’s attitude to local food is, then you also know where you might be able to sell those radishes. If you know who is growing the radishes, you can start a conversation with that person, and who knows where it might lead.

I know a few people who are partial to a good radish. There’s a story in that somewhere.

:-)

Social bookmarks for social media surgery managers

Posted on 27th January 2012 by

Screenshot: Social Media Surgery stack on delicious.com

This week I’ve been playing with stacks on Delicious, the social bookmarking site. Stacks are a way to organise your links into a common theme and the new social features make collaborating much easier.

To learn how the new features work – rather than curate links around an arbitrary theme (such as “most awesome kitten stunt videos”, which someone has probably done already) – I started this stack to share resources and links aimed at social media surgery managers.

Read the rest of this entry »

Skills in Birmingham – our people, what they’re like and what we need

Posted on 23rd January 2012 by
Two tins of peas

Great Value(s) P(l)eas(e) - photo by Tony Crider (click to view on flickr)

Later this month the Birmingham and Solihull LEP will start making some decisions about skills and work – asking themselves what skills do employers need and how to make them available.

I know this because of a set of “skills” that are hard to measure or teach.

One is being networked.

Peter Latchford (who’s doing some initial work for the LEP on skills) approached me to see what I thought businesses like Podnosh will need. On 30th January he’ll report back and tell the LEP what small business is asking for. So this is what I’d like them to hear:

Podnosh recruits for?

Values

We are driven by making things better: improving public services, helping active citizens have a greater impact, allowing individual civil servants more freedom to improve lives, supporting good third sector organisations to help more people. We don’t work with anyone – if potential clients don’t share a good chunk of our passions or values we’d rather they found someone else to help them.

So for this we employ or work with people who:

  • believe in what we do
  • care about it
  • are accountable
  • transparent
  • honest
  • have integrity
  • are networked

In turn they often know what they want and believe in and are leaders in their own worlds.

They are usually enterprising: Steph Jennings runs her own hyperlocal blog, Josh Hart makes LIVEBrum happen, Gavin Wray has nurtured the Central Birmingham Social Media Surgery for years. They make things happen, adapt to change, accept and learn from failure.

On top of that they are flexible and committed. All seem to have an unstoppable ability to make things work, see things through and to learn everything and anything they need to make that happen.

So we also want to find people who start things themselves (not the same as self starters), can’t help but learn on their own, aware of their strengths and happy to be open about what they want to strengthen.

It may sound like a halcyon world of small enterprise. But these are the people who work at, or with, Podnosh and they all have remarkable qualities (and if it sounds like I’m expecting them to be superhuman I’m not, I could never keep up).

One thing I haven’t mentioned? A certificate in anything.

Certainly there are technical skills and we are looking for more folk who are good at Ruby on Rails, but in our world many technical skills get outdated very quickly. So at it’s simplest we recruit the person, get that right and the knowledge later.

What do you recruit for – what does the LEP need to understand are the skills or qualities we need to help Birmingham’s small businesses thrive?

Update:

Karl Binder at Adhere added these thoughts to the discussion in his post “Total Business”:

So I look for:

  • Aptitude, a readiness and quickness in learning
  • Love what they do, have a passion for their job
  • Flexibility
  • Desire to continually try something new
  • Recognition that their job role can and will change
  • Existing skill set

If I had to sum up my employment strategy in a catchy little sound bite I would say I always looked to ‘employ people, rather than skills’. This effectively means if the person’s attitude is right, they have a willingness to learn and an ability to do so, don’t get disheartened and give up quickly and realise that their role is one that is constantly evolving, I would employ them over someone who was the finished product in one particular area of expertise.

Thanks Karl.

Never been to a wedding; A social media surgery patient I’ll never forget

Posted on 13th January 2012 by

Methodist Church on Lozells Street Birmingham

Yesterday at the Lozells and Birchfield Social Media Surgery I was paired with a young man who was looking for help setting up a blog for an organisation he was involved with. I started as always by chatting with him a little bit about what the work he was doing and what they wanted to use the blog for when he said something that really pulled what he was trying to achieve into focus for me;

“The girls have babies and the boys shoot and stab each other. I’ve lost count of the amount of christenings and funerals I’ve been to but I’ve never been to a wedding that’s just not what we do”

- He was talking about life in Handsworth and Lozells as he knew it.

The patients name was Mosies, he is a 19 year old ex gang member from Handsworth, He’s not long been found not guilty on a very serious criminal charge, and by his own admittance has been in trouble with the law before, and now he’s taking that experience to not only try and turn his life around but also to try and change the gang culture that plagues youths in some parts of North Birmingham.

He along with other ex gang members from opposing groups in the area, some with criminal records for gang related activities have come together to form the New Day Foundation, They are aiming to try and combat gang culture targeting younger children to educate them on the realities of gang life and try to show them that there are other options to what they think is “normal”,  to change their futures so they can go to more wedding than funerals in their lives!

I sat for an hour and listened to Mosies as he told us about the path he’d taken to be sitting in the room with us that day. Where he’d come from, why he wanted to change the lives of people stuck with the perception that joining a gang was the only option and how he and the other members of his group hoped to do that.

He had the whole room enthralled and as he was telling us how at the age of 14 he stopped going out to the cinema with his friends so he could save his money to buy a gun and all I was thinking was look at you now! 5 years later a changed individual talking about the pride taken in earning money the “proper way”, looking forward to getting a mortgage and hoping the story of your experiences would in some way stop others having to go through it.

-  and that right there is what I like so much about the Social Media Surgery format; Only in a room where people are encouraged to talk to each other and help each other one on one would I have heard Mosies story. At a prescribed training session we’d have all sat in rows listening to one person talking and hoping to pick up the most relevant bits for our needs and no one would have realised the momentous journey this one young man had taken to be there with us.

 

Damian Radcliffe’s hyperlocal review of 2011

Posted on 10th January 2012 by

Paul Bradshaw is hosting this review by Ofcom’s Manager of Nation’s and Region Damian Radcliffe.  Damian has been a patient observer and (I think) advocate for bottom up hyperlocal website’s such as the one’s we help through social media surgeries.

They often provide an information anchor which can be very useful to local government, the police, housing associations – anyone serving a neighbourhood. On the whole I tend to think of local as much more local that is often meant when maintsream media or ministers bandy around the term hyperlocal. They seem to be talking about town size patches – we’re keen to encourage something much more local still.

Wikipedia goes local in Monmouth

Posted on 3rd January 2012 by

Monmouth

Since it’s launch in 2001 Wikipedia has been growing at a rapid pace. Its army of volunteer collaborators have now edited more than 20 million articles in just under 300 languages worldwide and it is still growing.

So what’s next?

This year Wikipedia are launching Monmouthpedia, it’s first venture based on location,  a community collaboration for town centric Wikipedia pages. The hope being that residents and visitors will contribute articles and photographs on interesting and notable places, people, artefacts and other aspects of Monmouth life. QRpedia codes could then be placed near points of interest around the town for smartphone users to scan and view the relevant Wikipedia/Monmouthpedia page right on their phone.

The Wikipedia page for the Monmouthpedia project adds:

Articles will have coordinates (geotags) to allow a virtual tour of the town using the Wikipedia layer on Google StreetviewGoogle Maps and will be available in augmented reality software including Layar.

Could you see this model being useful for where you live?

The collaborative part of Wikipedia has always intrigued me and I’d be really interested in seeing it put to work on such a local level.

Image used under Creative Commons: James Stringer