Podnosh

A great turnout at February's Social Media Surgery in thestudio

Well, it seems sometimes you get what you wish for. February’s Central Birmingham social media surgery had a really good turnout. Nick decided to make me ‘organiser’ for the night and, perhaps, it would have been best if it had been a quiet night.

But, largely because everyone was so nice and actually knew a lot more about what was going on than I did, it ran very smoothly. A big thanks in particular has to go to the surgeons who did a really good job to juggle the large numbers of people, who often had very different interests.
We had folk in looking for help with everything from Twitter to Google Analytics on the evening – and from lots of different organisations.

Feryal Iqbal, of Friends of the Earth and Localise West Midlands, seemed very happy with the help that she received. Feryal will be working with both the organisations and wanted to learn how she could set up a blog, as she explains in this audio interview.
Feryal interview Social Media Surgery february

It was also great to see Neil Holland, from the Midlands Arts Centre, who wanted to find out a little bit about how to use social media.

Andy Mabbett helped the Friends of Brandwood End Cemetery set up their own WordPress site, which they are already using to publicise their petition to force Birmingham City Council to restore the listed chapels there.

Susi O’Neill, who is a Web 2.0 surgeon in Nottingham, also popped in – and helped Martin Miley, Rick Cokayne and Martin Field of the Birmingham Social Investment Trust. Martin (Miley) and Rick wanted to set up a site for the Civic Centre Residents Association. And, thanks to Susi, they now have their own Posterous site.

Chris Crean, of Friends of the Earth, was keen to see how social media could support the campaigning work he does within the organisation, as he explains here:-

Clearly I need to work on lighting for the next surgery. But I’m really hoping we get an equally good turnout again next month, when the surgery will be on March 9 – a Tuesday – from 5.30pm to 7pm. See you then!

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Birmingham News Room header

After a brief consultation process and suggestions  from a number of folk, including this lengthy burble from me, Birmingham City Council has launched birminghamnewsroom.com.

It’s a wordpress based site for their news service to the public and press and  describes itself as

…your first stop for all the news from Europe’s largest local authority.

The aim is to improve our news delivery, so we want the newsroom to be a useful resource for both journalists and members of the general public.

Last rites to the press release?

Deborah Harries, head of news at the council, blogged about where they are at:

The press office at Birmingham City Council has moved into the 21st century and after months of hard work we’ve finally launched our online newsroom. This is an exciting development for my team and hopefully this site will prove to be a useful resource for journalists, bloggers and residents.

We haven’t quite read the last rites to the press release but the world of media relations is changing. (my emphasis)

People consume news in many different ways now and we’re keen to reach a wider audience through the burgeoning and exciting range of social networking tools available. Don’t get me wrong, this is far from the finished article and we’re looking for your views to help further develop the service.

Included is:

A dedicated Youtube Channel, managed partly through vodpod,  with straightforward self made content like this:

There is a series of photos in their self hosted gallery ( I’d like to be able to link to and use these images) and the twitter account, which popped up a while ago. Plus the all important RSS feed(s?) and yt’s good to see comments enabled on individual blog posts/news items.  I imagine trackback is too?

What do I think?

I think it’s wonderful. I’ve got a head full of things that could be done next or perhaps a litle differently, but they can wait.  It’s through using social media that you get good at it and here the council has created a wonderful place for doing just that.

Congratulations to Geoff Coleman, who’s been nursing this for some months, and Deborah Harries for just getting on with it.

(Declaration – from time to time I get paid by Birmingham City Council – not for this though!)

These are my links for June 27th through June 30th:

• Poynter Online – Youtube Launches Citizen reporter Support – The site has just unveiled a new effort to improve and promote videos that are newsworthy: the Reporters' Center. The Reporters' Center launched Monday with about 35 instructional videos from professional journalists on how to handle a range of reporting challenges, including: understanding privacy issues (and staying out of jail), shooting video with your cell phone, fact-checking assertions, conducting a good interview and covering a humanitarian crisis safely.
• Building Britain’s Future: the next step to better policy discussion online at Helpful Technology – "a fair crack at how we might present big policy documents online. To me, this is one of the big challenges in digital engagement right now: we have a fair number of tool options for consultations, and are getting better at applying the ‘classic’ social media tools of Twitter, YouTube and Flickr – but the practicalities and small-p politics of presenting large documents in anything more than a downloadable PDF are still daunting. Like Digital Britain or New Opportunities, BBF is not (primarily) a consultation, so has to struggle with the thorny question of what to do with feedback and whether to solicit it at all."
• http://mypolice.wordpress.com/ – MyPolice.org is a web-based service that fosters constructive, collaborative communication between communities and the police forces which serve them. MyPolice originated at (and won!) Social Innovation Camp, June 2009. Sicamp is a challenge to turn back of the envelope ideas which use the web to tackle 'stuff that matters' into a reality. In just 48 hours.
• Reuters Editors » Blog Archive » Rethinking rights, accreditation, and journalism itself in the age of Twitter | Blogs | – Reuters understands hat social media can also be journalism: "To a 23 year-old athlete, used to putting out a “news feed” of every detail of her personal life and training on various social media platforms, there simply isn’t a distinction. Her life IS a news feed. Her blog IS a publishing platform. Her Facebook page IS the daily newspaper of her life."
• The Conservative Party | News | Speeches | David Cameron: Giving power back to the people – "Information is power – because information allows people to hold the powerful to account. This has never been more true than today, in the information age. The internet is an amazing pollinator, spreading ideas and information all over the globe in minutes. It turns lonely fights into mass campaigns; transforms moans into movements; excites the attention of hundreds, thousands, millions of people and stirs them to action. And constantly accelerating technology makes information infinitely more powerful.

Above is Sarah Lay from Derbyshire County Council talking about her recent experience of using social media to tell the story of  the council elections of 4th June 2009.  As SOCITM the organisations which represents the folk who run council websites, puts it:

County Councils saw their web traffic double last Friday and Saturday thanks to their provision of a sophisticated online election results service coupled with use of social media tools like Twitter, Facebook, RSS feeds and email alerts.

Sarah describes how the council announced the results straight onto twitter (followers trebled), plus offering an election map and a virtual council chamber.  They also used a Facebook fan page (yes 74 people claimed themselves fans of a local election) where people were able to have their own conversation about the results.

In effect they by-passed mainstream media.   This system treats journalists just the same as any other citizen, offering us all the same information at the same time and space to talk about it.   However this is also good news for journalism, because it allows the professionals to spend increasingly precious time checking for truth and getting to the bottom of the implications of the election, rather than simply shoveling fact.

Sarah has written in much more detail on her own blog.  In the first of two posts, on election day itself, she wrote with great passion about preparations:

All of this has been going on for a number of months (not full time) and has been a learning curve and exciting project for this team to get into. For the first time we have had a significant presence internally in promoting and reporting on elections. It’s provided an opportunity for us to raise awareness of our work internally and work with colleagues in other departments to enable everything to happen.
Our results system will hopefully be the jewel in the crown of what we’ve done so far. We won’t know until the dust settles tomorrow and we have some feedback from Derbyshire voters, councillors, other officers and colleagues in the public sector who are kind enough to take the time to have a look.

After the elections she said:

I am still a little emotionally charged from the adrenalin of working at such pressure yesterday and giddy with the joy of how well our team worked together on the day and in the run up. Now we just need to decide what to tackle next!

Simon Wakeman at Medway Council was one of a number of people who gave support and encouragement to Derbyshire and other councils embarking on this path. He has written about how a variety of local authorities used the social web on election night.  Also on Sarah’s list of supporters was Al Smith in Newcastle.

All the above was recorded at the truly wonderful localgovcamp, held here at Fazeley Studios in Brum

Yoosk Birmingham.  Question some of Birmingham’s political figures including Deirdre without the Lol.
Fake websites used to teach real digital skills in a US school.  “Ms. Rosalia, the school librarian at Public School 225, a combined elementary and middle school in Brighton Beach, Brooklyn, urged caution. “Don’t answer your questions with the first piece of information that you find,” she warned.”

Mark McDonald at Gartner “The public sector mission is a powerful tool and reflects the best of what it means to be in public service.  Use the mission as a leadership tool, because it’s never been more important than right now.” (Via Devon Enterprise Architects spotted by Carl).

David Wilcox: “Clay Shirky really pins down what any organisation relying on members or supporters for its life must do if it is to stay in business as people increasing network online. That means change for campaigning charities, trade associations, and membership bodies who may have worked in the past through a mix of newsletters, events and perhaps not very special services. If they don’t offer more value, members and supporters will stop paying their subs. I’ve suggested this before, Clay says it much better.” The interview is by Amy Sample Ward.

Finally: Obama’s folk say Twitter is a Gimmick: “The problem is that the new tool on the block tends to distract. It’s easy for a lazy and unimaginative campaign flack to sell story of “politician on twitter!”. Case of shiny object moving to shiny object. For organisations that need to invest in deep relationships, new services like twitter are scattershot and dizzying. They burn political capital. Besides, they don’t talk to the people you want to talk to [case of early adopters not being very useful to political campaigns? I'd still consider Twitter to be an early adopter service - won't change until it has 60 million users, not just 6 million].”

On Demand Micro Volunteering by mobile phone from the Extraordinares. Hat tip Thriving.

All the News that’s fit to Network. “So if there’s trust to be created, there’s money to be earned. Trust is the foundation for a value proposition. All else equal, it stands to reason that users will pay more for the news in which they have more trust. If so, then it follows that users will pay more for the news they use based on a relationship with creators, in whom they can place more trust than they can in newspapers as brands.”

Michael Grimes on The Big City Plan:  “I truly believe there are lots of people in the council who really want this to work. But the bureaucracy of Birmingham City Council seems incapable of understanding how public engagement works.” Jon Bounds on the same: “The resources needed to produce the Big City Talk site were only time (the domain name cost £2.99, and I used existing hosting), the skills we used would have been readily available within the council structure — and experience if needed is already in the city. The only thing stopping Birmingham City Council running a “social” online consultation was the organisational will. I think there may be more of that now.”

Steven Tuck uses Big City Talk to get tongues wagging in a Social Media Session at Kirklees Council
Google Maps created with a spreadsheet of addresses.

This video was a quick one shot at the Social Media Surgery for voluntary groups in Birmingham this evening (should say 2009 – my bad). Despite the leading questions, I hope it gives you a sense of how people from community groups feel about the help they get from volunteer bloggers and social media folk. About 25 “recipients” (real people) plus  the social media surgeons who were in no particular order:

Jon Bounds, Pete Ashton, Jon Hickman, Joanna Geary, Gavin Wray, Benjamin Brum, Simon Whitehouse (see here), Abby Corfan, Phil Oakley, Watfordgap, Danny Smith, Katie Spragg, Mark Steadman.

For a more general view please have a look here. Pete shot this and uploaded it there and then to demonstrate embedding. Bless him!

Above Marc Reeves sums up why The Birmingham Post must change. After 150 years as a broadsheet, he told tonight’s launch party that nothing this radical has yet happened to the paper. The loss of the Saturday edition and the change to stapled tabloid size are the the most visible changes, but to my mind the most important ones are happening elsewhere.

They will be found in the new relationships being forged online (and in the real world) that will see reporters change from people with contacts into people with real relationships. It is something that Marc and Jo Geary (and others at the paper) have been experiencing for many months.

The curious thing though is appreciating the scale of the operation at the new Fort Dunlop HQ for the Post and sister papers.  500 jobs is a huge amount to support in a changing world with business models breaking by the day. By that measure this is just the start of a communications revolution which will take brains, courage and flexibility to survive.

So lets take a moment to be proud.

Here in Birmingham the Post is changing fast to find new ways to understand how those business models will be framed.  Channel 4 has come here with 4IP to do the same. Hello Digital is looking to help us get digital faster. Independents from small companies to community groups and local bloggers are learning faster than almost anyone.

We are gaining great pleasure from plunging ourselves into solving one the key problems of the start of the 21st century.

Birmingham is learning to break and remake the rules all over again.

—

Other Reactions:

Editors Weblog.

PaidContent “We cannot carry on as we are”

Birmingham Post Cartoonist retires (I remember Bert Hackett from work experience and being at school with his daughter).

Grovesmedia:  “a tentative thumbs up for now”.

D’log,   Steve Bowbrick muses on whether we could nationalise newspapers, and Mark Steadman.

Simon Berry’s patient yet relentless campaign to persuade Coca Cola to use its distribution network to trasnsporrt re-hydration salts is explained in this elegant short video.

Here it is, the 30 sec video to support the ColaLife submission to Googgle’s Project 10^100 (10 to the 100th). Please go and look at it on YouTube. It’s a thing of beauty! Please can I also ask you to comment on it on YouTube and rate it (highly?). It’s worth clicking the ‘watch in high quality’ link to appreciate the detail.

After watching, commenting and rating – that should only take 2 minutes – can I ask you to do one more thing? Please send a link to this page to 10 of your friends and ask them to do the same? Very many thanks.

I want to thank the following people who have dedicated a significant part of their lives over the last 3 days to pull this together: Luke Berry (artist); Sam Berry (Animator); Julian Moore (Sound); Simon Cohen and Howard Lake for creative suggestions.

There’s still time to comment on the text of the application if you can.

Onwards and upwards!

There are a lot of talented Berrys. Watch it, comment ,share please.

American accent – unh!