Podnosh

The surgeries are informal place to find out about social media

So what if you’ve never been to a social media surgery? You might have a few questions, right? We thought it might be good to answer a few.

So what is a social media surgery?
Social Media Surgeries are just a fun, informal way for people to meet and learn how to use social media for social good.

What is social media?
Social media is a loose term that is applied to a range of tools that use the world wide web to bring people together and communicate – including blogs and social networking sites, such as Twitter and Facebook.

How do social media surgeries work?
Our surgeries consist of patients (the people who come to learn stuff) and surgeons (the people who can answer their questions). We pair surgeons with patients, so that the patients can learn all about how to use social media.

Who should come to social media surgeries?
Our surgeries are for anyone involved in community and voluntary organisations who is looking for new, more effective ways to communicate about the work that they do. Patients don’t need to know about computers. It’s much more important that you are keen to learn and that you have something to say!

Who are social media surgeons?
The surgeons are all terribly nice people who’ve volunteered their time for free to help people. They come from a variety of backgrounds, but they all want other people to be able to make good use of the power that comes from effectively using social media.

What happens when you get to a social media surgery?
Imagine a big coffee morning, except it’s probably in the evening! We pair surgeons with patients after quickly finding out what people would like to learn. You get to sit with a surgeon who can help you with whatever question or issue you’ve got.

What can you expect to get out of a social media surgery?
Well, that’s entirely dependent on what you want to get. Lots of people who come want to set up blogs – simple websites where they can publicise what they are doing. Other people are interested in using Twitter, or other social networking services. Often people come back to learn more and more. Sometimes people who first arrived at surgeries as patients become surgeons themselves.

Is there anything I need to bring?
No. The surgeons have computers, so you don’t need to worry. Of course, if you have a laptop and can carry it easily then please bring it along.

Where can I find out more?
To find out how the surgeries started you can read this post. John Popham, who runs surgeries in Yorkshire, has done a good job of explaining things in this podcast. This site, Podnosh, gives details of new surgeries in Birmingham and elsewhere.

Where are the social media surgeries?
We run the Central Birmingham Social Media Surgeries, but there are surgeries elsewhere in the country, too. Acocks Green runs its own, there are surgeries in Yorkshire, and there are Web 2.0 surgeries in Nottingham and others starting elsewhere.

Surgeons and patients at February's surgery at thestudio

We’ve just booked up three new dates for the Central Birmingham Social Media Surgeries – April 7, May 6 and June 8 – with the lovely people at thestudio, in Cannon Street, off New Street.

It’s great news, because we’ve been able to extend our original arrangement where we get the space in thestudio for free. It seems that the management at thestudio is quite happy with it, too – as long as we remember to buy a few drinks at the bar and clear off at 7pm, as we’re supposed to. We’ll issue reminders for these events closer to the dates, but if you’re looking for the next surgery it will be on March 9.

Have a look here for more details.

As we look forward to February’s Central Birmingham Social Media Surgery tomorrow, I thought I’d reflect quickly on last month’s.

One obvious highlight was the arrival of television cameras. Since the last event I went down to was November’s – where a German Camera crew was shooting – I’m beginning to think the presence of a film crew is a pre-requisite to a proper surgery!

This time the crew was there to see that social media can be used for a good cause as well as a bad, as part of a BBC Midlands Today piece that concentrated on how protest groups – including the English Defence League – have boosted turnout at their rallies by using sites like Twitter and Facebook. There was a good turnout or our own for them to film and Nick Booth put them straight, pointing out that in the right hands social media can do an awful lot of good.

I got a taste of this myself as I sat in on a session helping out the blog for Danny Reeves’ and Dave Morris’s climb to the top of Kilimanjaro. Danny and Dave, as I can see from looking at the blog, have reached the summit now – and raised more than £11,000 for Macmillan Cancer Support – exceeding their own combined target by more than a thousand pounds.

We were also in our first surgery in thestudio. Yep, it’s called thestudio, not The Studio, which might seem a lot more sensible, but is presumably a lot harder to trademark. The most brilliant thing about thestudio, aside from the fact that the venue has offered itself for free, is that it is in central Birmingham. Smack bang in the middle, in fact.

Hopefully that will ensure we meet the trade descriptions act – and that it makes it easier for more organisations and people to come down and get involved. And there’s a pub right across the road. Not a bad a location, then, really.

I was just talking to someone who’s work overlaps with mine and has just joined twitter.  “It’s granny watch really”, she said.

Her grandchild is new and, like all new ones, quite demanding.  So her son/daughter need a simple way to communicate with anyone who’d like to know how things  are.  Doing this on twitter allows the grandparents to keep in touch, share but give the parents a little peace.

It’s www.twitter.com/meganwatch but please don’t look – it’s a family thing you know!

These are my links for December 16th through December 17th:

• Film Exchange on Alcohol & Drugs – alcohol/Drugs video discussions – A really simple idea to collate a range of film resources – in this case on drug and alcohol abuse
• Twitter / Steven Tuck: Spent most of the journey … – "Spent most of the journey doing a small social media surgery on the train. At least one more person blogging :-)"
• bit.ly blog – Announcing bit.ly Pro – "…. a new service: bit.ly Pro. The Pro service provides custom short URLs powered by bit.ly. Publishers and bloggers will be able to use their own short domain names to point to pages on their sites"
• mySociety » Blog Archive » mySociety’s Next 12 months – Part 1 – "we used the technique that powers KittenWar.com to help decide our key strategic priorities for the next year: after all , if we don’t, who will?"
• FutureGov Network – "OK most of government isn't as sexy as (m)any of these brands, but we thought it might give you some inspiration when looking at how to build your Facebook page."

Here are some of the things I’ve been reading December 4th from 22:11 to 22:41:

• The challenge of pledges | Created in Birmingham – Pledges to support local theatre/culture. Could they be adapted to strengthen local community?

  "# Attend 12 theatre shows in the next 12 months, 4 by West Midlands writers/artists/companies you haven’t seen before, 1 in a West Midlands Venue you’ve never been to before.
  # Take 12 people who have never been, rarely go, or don’t ‘do’ Independent Theatre to a show. Share transport.
  # Host a meal/party for 8 people 4 of which you barely know.
  # Write 12 comments/reviews/blog entries about theatre on other people’s sites.
  # Attend 1 mid*point or return to the next Open Space event."

• Another day, another report « Chief Inspector Mark Payne’s Blog – How did it stop being like this? "In West Midlands Police we have been one of the pilot forces for ‘community resolutions’. This effectively allows officers to use their judgement to make decisions at the scene of some lower level crimes, and together with the victim agree on a suitable remedy. So if a gang of kids break your window, you can ask them to apologise and pay for it, rather than enter into the criminal justice system. So far we have carried out 8000 of these types of resolutions, and the feedback has been overwhelmingly positive. Police officers are allowed to use their professional judgement (or common sense as it is more commonly known,) based on the full circumstances of the case, not on narrow performance objectives."
• Idiot English: Vorsprung durch Biscuit – This is blogging to warm the cockles of my heart: "My wife likes Bahlsen's Choco Leibniz biscuits, so we often have some in the pantry. But their presence weighs heavy on my pedantic mind. There it is, in my home, the yellow box with its (in)famous slogan:
  More chocolate than a biscuit
  Eh? It should be "More chocolate than biscuit"! (They're about two-thirds choc.) I can only imagine that this slogan was the victim of hypercorrection in the seminar room"
• A quick start guide to Twitter – "The guide takes absolute beginners to Twitter right from the start – explaining what Twitter is, and how to sign up – right through to replying, retweeting, hashtagging and using tools to measure success." Dave Briggs knows his stuff – and he can be funny.
• Pulitzer or community – daddy or chips? | Joanna Geary – "It reminded me of a hypothetical situation someone put to me the other day:

  You are the editor of a newspaper. You are allowed to employ one more person. You can choose either a writer that has won a Pulitzer prize or a writer that has built an online community of 40,000 highly committed readers and contributors. Which do you choose?

  I know nothing is ever that clear cut, of course. This is a real “daddy or chips” question. Yet, I guess how you answer it gives a good indication of how you think we should train our journalists of the future."

  I'd choose both.

• Thriving too: Making Openness Work – The 'Open100' competition is a celebration of the power of openness and mass collaboration. You can be part of the competition by nominating the company you think is the best open innovator. The competition will be open until 12th February while the winners will be announced on 24thFebruary. The winners are those who will be included in the list of the world's top 100 open companies
• Official Google Research Blog: Automatic Captioning in YouTube – Google experimenting wiht automatically captioning video: "The auto alignment features is available for all new video uploads, however the scope is limited to English material. The auto captioning feature is initially rolled out to a set of educational partners only. Although this is very limited in scope, the early launch makes the results of the system available to the viewers of this material instantly and it allows us to gauge early feedback which can aid in improving the features. We will release automatic captions more widely as quickly as possible." via @pigsonthewing

These are my links for November 1st through November 2nd:

• Poles, Politeness and Politics in the age of Twitter « The New Adventures of Stephen Fry – “the most fatuous and maddening aspect of the press’s (perfectly understandable) fear, fascination and dread of Twitter: the insulting notion that twitterers are wavy reeds that can be blown this way or that by the urgings of a few prominent ‘opinion formers’. It is hooey, it is insulting hooey and it is wicked hooey. The press dreads Twitter for all kinds of reasons.”
• Investment to The Media Bus | Futurebuilders – Futurebuilders invests ion a mobiel media training bus: “We have just offered an investment of £344,573 to The Media Bus. £297,527 of it will be a loan and £47,046 will be a grant. The Media Bus is a social enterprise in Poole that was set up by White Lantern Film as a solution to the growing demand for educational projects and digital media training in locations with poor technical resources.”
• Supporting Birmingham Conservation Trust if you’re in business – A whole load of ways businesses can support one of my favourite charities – Birmingham Conservation Trust. Non of them cost you any more than a little attention.
• Beware the instant online anger of the HobNob mob | Nick Cohen | Comment is free | The Observer – The heart of this piece on the power of online movements is the final very fine paragraph: ” A mob fighting a good cause is still a mob. To fight back, you need to remember that although the internet age is hugely expanding the number of complaints, the old rules still apply. Whether you are the owner of a tiny blog or the editor of a national newspaper, if someone points out an incorrect fact, you correct it; if someone challenges an argument, you argue back; and if someone says that you must think what they think, you ignore them.”

These are my links for September 19th through September 20th:

• BBC NEWS | Politics | Dyke in BBC ‘conspiracy’ claim – Greg Dyke was impatient for change when he was at the BBC – remember if you have a radical boss find a way to support them: "Our current model was designed for the 18th Century. It doesn't fit 21st Century Britain," he told the meeting. And he added: "We want more influence over our lives and we are not just prepared to hand it over to this strange bunch of people who stand for Parliament because they have been knocking on people's doors for 10 years." "
• Online Database of Social Media Policies – This database contains 82 documents.
• Sentiment analysis – analysis « Emma Mulqueeny – Emma: "it is the first step I have seen in digitally automating the mood of the nation on any given topic."
• Sarah Lay on Twitter and Coseley Baths – Sarah was almost in tears: "This account is the voice of a swimming baths in the Black Country on which the local council has taken the decision to condemn it to closure and demolition."
• Sarkozy’s blue-chip Commission recommends measuring social capital « Social Capital Blog – It's personal" "A formal organization with a name and address may not correspond to any actual individual members, much less to social networks among those members. Moreover, the role of associations differs from country to country. Because of these reasons, measures of organizational density are generally not good measures of social connections, despite their frequent use for that purpose."

These are my links for September 13th through September 14th:

• Free Wireless Broadband – Community – Our offer to communities throughout the UK is simple…… let us know why your community needs WiFi and we will come and install a totally free service in a public place, for 3 years (or longer if we find sponsors to pay for it). We currently have enough in the fund to pay for 50 communities in the UK.

  Freerunner have also partnered with JustGiving.com to put free WiFi Internet access where its really needed – charities. If you charity has a broadband connection we will come and install the Freerunner service for free in your location. Its perfect for charity shops as it gives people another reason to visit. It also gives you the chance to help bridge the digital divide. JustGiving.com and Freerunner have committed to provide this service to 500 charities, totally free of charge, forever.

• Patry’s MORAL PANICS AND THE COPYRIGHT WARS: elegant, calm, reasonable history of the copyfight – Boing Boing – Cory Doctorow reviewing: "Patry's Moral Panics stands out for the sheer, unadorned calm of his approach. Patry doesn't have a lot of rhetorical flourish or prose fireworks. Instead, he tells the story of copyright in plain, thoughtful words, with much rigor and grace. Reading Moral Panics is like watching a master brick layer gracefully and effortlessly build a solid wall: no wasted motion, no sweat, no missteps. Patry knows this subject better than anyone and can really explain it."
• The Barcelona Update Blog » Free Wifi in Barcelona – a new council sponsored scheme – This Barcelona blogger says: "All in all, we applaud the Council for their forward looking attitude – particularly as they are restricted by law in what they can do. However, it’s not quite the free for all it seems and a bit more clarity on the access at each point would make it a whole lot easier."
• Should the Public Decide What the House of Commons Debates? – Birmingham Post – News Blog – A Commons committee chaired by Staffordshire MP Tony Wright (Lab Cannock) is to consider whether the public should be able to initiate a debate in the House of Commons.
• 10 People You Won’t See on Twitter Anymore [Make it personal stoopid] – This new rules may cause problems for some local authorities and even newspapers: "Robotic Twitter accounts should live in fear of death by the powers that be at Twitter. If you’re not human and you’re configured to automatically tweet, reply, and retweet based on Twitter content or RSS feeds then you could be in danger. The rules express a clear preference for the human touch when it comes to Twitter updates, stating that you could be in violation of the TOS and subject to termination, “if your updates consist mainly of links, and not personal updates.”

These are my links for August 26th through August 27th:

• Oh yay, AG gets another blog :) « I am AG – "This time it is Acocks Green Traders with a lovely site with lots of info on it already including the new plans for AG centre."
• JustGiving – Charity Hack day – "The first charity hack weekend will take place on 19th and 20th September at PayPal’s offices in Richmond, London. This free event is aimed at web developers who want to build great online applications for charities, and is supported by PayPal, JustGiving and Missionfish."
• Glum Councillors – "This blog will doggedly collate images of councillors looking glum whilst pointing at holes in the road," Utter genius
• Apps for America 2 Finalists Announced – Tech Insider – This week the Sunlight Foundation announced the finalists in its Apps for America 2 contest, which challenged the public to come up with innovative applications using the data feeds from the recently launched Data.gov.
• Rich-Baker.com – Virgin on twitter: "I am astonished at how kind and supportive people are." via @katehughes