Posts Tagged ‘socialmedia’

Stuff I've seen October 5th through to October 9th

Posted on 9th October 2010 by

These are my links for October 5th through October 9th:

Things I've spotted August 31st from 14:24 to 22:49

Posted on 31st August 2010 by

Here are some of the things I’ve been reading August 31st from 14:24 to 22:49:

Digital scrutiny: the web’s the tool

Posted on 12th May 2010 by

While I’ve watched the election drama unfold over the last few days I’ve been busy trying to finish off the first stage of my digital scrutiny project – which is looking into how it might be possible to use the web to help the public scrutinise local government.

My idea has turned into a blog – Where Can We Swim – that I’m busy trying to develop as a sort of laboratory for the scrutiny of swimming pool provision. At the heart of my idea is a basic belief that we – the public – in all our great unwashed glory, might be able to help to run public facilities – not just as volunteers, but because we’re clever and can actually come up with new ways of doing things.

A reappraisal
When I started the project I hoped to develop a kind of tool kit for scrutiny. I even imagined I’d be scraping data in order to provide really good quality information. But my assumptions were totally off. By posting about my swimming pools idea on Podnosh I’ve learned of the work that Plings has done to find out all the local authorities providing free swimming to under 16s.

The Where can I swim for free site

This has made me think about how this provision will continue in the future. I’ve also realised the mines of local information that exist from websites locally, like the Moseley Road Bath’s excellent updates on swimming pool news in Birmingham and are helping to keep an eye on how the city council runs its pools.

Swimming around the web
And, when I first encountered the daftness of the Active Places data set run by Sport England (the store for all the country’s public sporting facilities), I imagined I’d spend my time trying to unlock the data, but it turns out that the folk at Rewired State have already had a crack at it.

What all this is beginning to prove is that my idea of a tool kit makes no sense whatsoever. Instead it’s pretty simple really: the web’s the tool. The real trick – something I’m only beginning to understand – is learning to use it to make connections between you and other people who have the same idea. And, if you do that, then suddenly all sorts of clever things begin to happen.

Report: April's Central Birmingham Social Media Surgery

Posted on 15th April 2010 by

Jon Law (left) and James Robertson at Apri's Central Birmingham SMS

Last night was a really interesting surgery  at thestudio – not least because it saw the first introduction of the Social Media Surgery Plus website.

We were blessed, quite surprisingly, with a large number of people happy to help others, which was great to see. Nick Booth helped the Civic Centre Residents’ group with their efforts to use Scribd with their residents’ blog, which they set up a few surgeries ago.
Karen Caine was helped by Andy Mabbett and learned about using data sets in conjunction with her long-established site, BrumCityCentre.com, for Birmingham City Centre Neighbourhood Forum.
John Newson was helped with his blog by Danny Smith.

Another busy Social Media Surgery

Heidi Blanton very kindly came down to help as a surgeon for the first time and helped Nancy Langfeldt with the blog for the South Birmingham Food Cooperative, which she had set up at a previous surgery. Jon Law of the Balsall Heath Housing Co-operative was helped by James Robertson with his site.

As I indicated earlier a great number of other people came along. And we had more people ready to help than those needing help, including Mary Horesh of Birmingham Friends of the Earth.

April’s Central Birmingham Social Media Surgery

Posted on 23rd March 2010 by

March's Social Media Surgery in the Studio

After a couple of brilliant and very busy Central Birmingham Social Media Surgeries in February and March we’re looking forward to our next surgery, which is now on April 14th at thestudio, 7 Cannon Street, B2 5EP.

It’s the same night as the Birmingham Bloggers’ meetup, but that seemed to work OK last month, so we’ve opted to try doing it the same.

Members of voluntary and community groups are free to drop in between 5.30pm and 7pm. Below I’ve included a form to fill in if you’d like to come, so we can keep track of numbers and what kind of help people need.

We had to move the surgery, which had been booked for April 7, because of the Easter holidays, so sorry if you can’t make it. The next two surgeries are both at thestudio, booked for May 6 and June 8.

The surgeries are organised by volunteer members of the Birmingham Bloggers group. Surgeons work as friendly advisors giving informal one-to-one help to show you how to make the best of social media. If you’ve never been to a surgery before then it might be a good idea to look here. And, if you’re interested in finding out a little bit more about what the surgeries are and their history have a look here.

How do I get to the new venue? From New Street Station walk down the ramp out of the Pallasades, turn left onto New Street (past H&M) and Cannon Street is the first road on the right. The studios are further up on the right (opposite Jigsaw), and the restaurant is on the second floor.

Review: March’s Central Birmingham Social Media Surgery

Posted on 12th March 2010 by

Jamie and Jean work on the Civic Centre Residents' Association blog

At another brilliant Central Birmingham Social Media Surgery in thestudio we saw a host of exciting and interesting projects either getting off the ground or being developed still further. (more…)

Stuff I've seen March 7th through to March 9th

Posted on 9th March 2010 by

These are my links for March 7th through March 9th:

What it’s like to go to your first Social Media Surgery

Posted on 25th February 2010 by
Social Media Surgery February thestudio

The surgeries are informal place to find out about social media

So what if you’ve never been to a social media surgery? You might have a few questions, right? We thought it might be good to answer a few.

So what is a social media surgery?
Social Media Surgeries are just a fun, informal way for people to meet and learn how to use social media for social good.

What is social media?
Social media is a loose term that is applied to a range of tools that use the world wide web to bring people together and communicate – including blogs and social networking sites, such as Twitter and Facebook.

How do social media surgeries work?
Our surgeries consist of patients (the people who come to learn stuff) and surgeons (the people who can answer their questions). We pair surgeons with patients, so that the patients can learn all about how to use social media.

Who should come to social media surgeries?
Our surgeries are for anyone involved in community and voluntary organisations who is looking for new, more effective ways to communicate about the work that they do. Patients don’t need to know about computers. It’s much more important that you are keen to learn and that you have something to say!

Who are social media surgeons?
The surgeons are all terribly nice people who’ve volunteered their time for free to help people. They come from a variety of backgrounds, but they all want other people to be able to make good use of the power that comes from effectively using social media.

What happens when you get to a social media surgery?
Imagine a big coffee morning, except it’s probably in the evening! We pair surgeons with patients after quickly finding out what people would like to learn. You get to sit with a surgeon who can help you with whatever question or issue you’ve got.

What can you expect to get out of a social media surgery?
Well, that’s entirely dependent on what you want to get. Lots of people who come want to set up blogs – simple websites where they can publicise what they are doing. Other people are interested in using Twitter, or other social networking services. Often people come back to learn more and more. Sometimes people who first arrived at surgeries as patients become surgeons themselves.

Is there anything I need to bring?
No. The surgeons have computers, so you don’t need to worry. Of course, if you have a laptop and can carry it easily then please bring it along.

Where can I find out more?
To find out how the surgeries started you can read this post. John Popham, who runs surgeries in Yorkshire, has done a good job of explaining things in this podcast. This site, Podnosh, gives details of new surgeries in Birmingham and elsewhere.

Where are the social media surgeries?

You can mostly fine them here:

http://www.socialmediasurgery.com/

How the conversation makes Social Media Surgeries so effective

Posted on 23rd February 2010 by

If you haven’t already then I’d recommend anyone who is interested in the idea of social media surgeries listening to this audioboo by John Popham who talks about his experiences visiting three social media surgeries on consecutive nights in Yorkshire:

John does a wonderful job of explaining the simple way that a surgery works – in particular that it is really a conversation – where both people are engaged (the surgeon and the patient) in figuring out a solution to the patient’s enquiry.

As John explains, sometimes people are a little concerned about helping others, because they’re worried they don’t have enough skill to offer solutions.

But the surgeries are good way of breaking down this problem. Firstly, of course, there are others there who can help. And, secondly, the conversational nature of the surgery helps you to understand what might be useful and you can then work together to explore a solution. Even if you know only a little, your support can be invaluable to absolute beginners. You can reassure people that social media can be an enriching and empowering tool – and very much worth persevering with. And that, as it happens, is  what social media surgeries are all about – as John says.

John plans to keep these podcasts going, so keep an eye out for them in the future. And, since I’m on the subject of podcasts, if you’re interested in finding out about my own experiences with social media surgeries have a listen to my own, rather smaller and much less accomplished, effort.

Local blogs for neighbourhood managers in Handsworth and Birchfield

Posted on 16th February 2010 by

Screenshot: Be Heard in Birchfield website

Let me introduce you to two new blogs about neighbourhoods in Birmingham, both run by public servants

Hands on Handsworth is written by Tracey Thorne – the neighbourhood manager for Handsworth in Birmingham. Be Heard in Birchfield is being nurtured by Yvonne Wager – the neighbourhood manager for that particular part of the city. (Click here to see Tracey’s explanation of neighbourhood management.)

Both Yvonne and Tracey are in jobs funded by Be Birmingham – the local strategic partnership. They were inspired to start a neighbourhood blog by their colleague Kate Foley who had been running Life in Lozells – a site set up originally to address the problem of all the bad news you find when googling Lozells. Kate explains in more detail in this video made by the Chamberlain Forum.

What do they do?

They talked to us about helping them develop these sites during the social media surgeries we ran in Lozells last year. Both are built on WordPress with some changes to the backend that make it a little easier to blog and listen to what the web is saying about your neighbourhood.

There’s also a simple events system with mapping, and the sites include a facility to easily turn plans into commentable  consultation docs. We also provide a service that ensures the software stays updated, plugins don’t clash etc, plus training and support on using it well.

Tracey is a natural – she really enjoys writing for the site and is on a roll. Yvonne is equally enthusiastic but needs a different sort of support, so it is taking a little longer.

Why bother?

The sites are the neighbourhood managers’ home in a wider web conversation. It’s only fledgling at this stage. The point is that over time they help the neighbourhood managers share information, ask questions, pool expertise and begin to collaborate in new ways with their community.  I’m not convinced they should attempt to become THE site for their neighbourhood.

Such an idea concerns me, because if THE site gets switched off or someone begins using it to be self-serving that’s a problem for the whole neighbourhood. Instead I’m interested in how we can nurture a range of online resources and voices in a place. These blogs form  part of that process – providing a tool that can also help neighbourhood managers link to and encourage the wider conversation.

What do you think?

It will take time and patience for these sites to bed in – but what do you think? Could you encourage them by commenting a post or do you have any advice for Yvonne or Tracey?