Podnosh

Jamie and Jean work on the Civic Centre Residents' Association blog

At another brilliant Central Birmingham Social Media Surgery in thestudio we saw a host of exciting and interesting projects either getting off the ground or being developed still further. Read the rest of this entry »

These are my links for March 7th through March 9th:

• The State of Social Media Around the World 2010 –
• JFDI vs Being Boring – "Don’t let strategy and process get in the way of doing good stuff. At the same time, don’t JFDI and find yourself exposed."
• New Proposal – “Community DigiLand Bank Register” « Birmingham Social Investment Trust – Interesting idea – perhaps citizens can put and on the map and someone in the council can flag it if they own it – with information about who to talk to?: "One idea that came out of the discussion would be for the public or council owned land to be registered and available for all communities to view on a new web based ” Community – DigiLand Bank Register”, maybe using googelmaps as a base and thereby allowing citizens to geotag and photo any plots they become aware of or are interested in."
• WxWM – Sue Ellen Haz A Thirsty | Saturday Social 13th March 2010 « WxWM – "There are no tables booked. We live life by the seat of our pants and guffaw loudly in the face of caution and planning."
• OGC – Home – "The Office of Government Commerce (OGC) is an independent office of HM Treasury, established to help Government deliver best value from its spending"

The surgeries are informal place to find out about social media

So what if you’ve never been to a social media surgery? You might have a few questions, right? We thought it might be good to answer a few.

So what is a social media surgery?
Social Media Surgeries are just a fun, informal way for people to meet and learn how to use social media for social good.

What is social media?
Social media is a loose term that is applied to a range of tools that use the world wide web to bring people together and communicate – including blogs and social networking sites, such as Twitter and Facebook.

How do social media surgeries work?
Our surgeries consist of patients (the people who come to learn stuff) and surgeons (the people who can answer their questions). We pair surgeons with patients, so that the patients can learn all about how to use social media.

Who should come to social media surgeries?
Our surgeries are for anyone involved in community and voluntary organisations who is looking for new, more effective ways to communicate about the work that they do. Patients don’t need to know about computers. It’s much more important that you are keen to learn and that you have something to say!

Who are social media surgeons?
The surgeons are all terribly nice people who’ve volunteered their time for free to help people. They come from a variety of backgrounds, but they all want other people to be able to make good use of the power that comes from effectively using social media.

What happens when you get to a social media surgery?
Imagine a big coffee morning, except it’s probably in the evening! We pair surgeons with patients after quickly finding out what people would like to learn. You get to sit with a surgeon who can help you with whatever question or issue you’ve got.

What can you expect to get out of a social media surgery?
Well, that’s entirely dependent on what you want to get. Lots of people who come want to set up blogs – simple websites where they can publicise what they are doing. Other people are interested in using Twitter, or other social networking services. Often people come back to learn more and more. Sometimes people who first arrived at surgeries as patients become surgeons themselves.

Is there anything I need to bring?
No. The surgeons have computers, so you don’t need to worry. Of course, if you have a laptop and can carry it easily then please bring it along.

Where can I find out more?
To find out how the surgeries started you can read this post. John Popham, who runs surgeries in Yorkshire, has done a good job of explaining things in this podcast. This site, Podnosh, gives details of new surgeries in Birmingham and elsewhere.

Where are the social media surgeries?
We run the Central Birmingham Social Media Surgeries, but there are surgeries elsewhere in the country, too. Acocks Green runs its own, there are surgeries in Yorkshire, and there are Web 2.0 surgeries in Nottingham and others starting elsewhere.

If you haven’t already then I’d recommend anyone who is interested in the idea of social media surgeries listening to this podcast by John Popham who talks about his experiences visiting three social media surgeries on consecutive nights in Yorkshire.

John does a wonderful job of explaining the simple way that a surgery works – in particular that it is really a conversation – where both people are engaged (the surgeon and the patient) in figuring out a solution to the patient’s enquiry.

As John explains, sometimes people are a little concerned about helping others, because they’re worried they don’t have enough skill to offer solutions.

But the surgeries are good way of breaking down this problem. Firstly, of course, there are others there who can help. And, secondly, the conversational nature of the surgery helps you to understand what might be useful and you can then work together to explore a solution. Even if you know only a little, your support can be invaluable to absolute beginners. You can reassure people that social media can be an enriching and empowering tool – and very much worth persevering with. And that, as it happens, is  what social media surgeries are all about – as John says.

John plans to keep these podcasts going, so keep an eye out for them in the future. And, since I’m on the subject of podcasts, if you’re interested in finding out about my own experiences with social media surgeries have a listen to my own, rather smaller and much less accomplished, effort.

Let me introduce you to two new blogs about neighbourhoods in Birmingham, both run by public servants

Hands on Handsworth is written by Tracey Thorne – the neighbourhood manager for Handsworth in Birmingham;  Be Heard in Birchfield is being nurtured by Yvonne Wager – the neighbourhood manager for that particular part of the city. (Click here to see Tracey’s explanation of neighbourhood management)

Both Yvonne and Tracey are in jobs funded by Be Birmingham – the local strategic partnership.  They were inspired to start a neighbourhood blog by their colleague Kate Foley who had been running Life in Lozells – a site set up originally to address the problem of all the bad news you find when googling Lozells. Kate explains in more detail in this video made by the Chamberlain Forum.

What do they do?

They talked to us about helping them develop these sites during the Social Media Surgeries we ran in Lozells last year.  Both are built on WordPress with some changes to the back end that make it a little easier to blog and listen to what the web is saying about your neighbourhood.  There’s also a simple events system with mapping, plus the sites include a facility to easily turn plans into commentable  consultation docs.  We also provide a service that ensures the software stays updated, plugins don’t clash etc, plus training and support on using it well.

Tracey is a natural – she really enjoys writing for the site and is on a roll. Yvonne is equally enthusiastic but needs a different sort of support, so it is taking a little longer.

Why Bother

The sites are the neighbourhood managers’ home in a wider web conversation. It’s only fledgling at this stage.  The point is that over time they help the neighbourhood managers share information, ask questions, pool expertise and begin to collabroate in new ways with their community.  I’m not convinced they should attempt to become THE site for their neighbourhood.

Such an idea concerns me, because if THE site gets switched off or someone begins using it to be self serving that’s a problems for the whole neighbourhood. Instead I’m interested in how we can nurture a range of online resources and voices in a place. These blogs form  part of that process – providing a tool that can also help neighbourhood managers link to and encourage the wider conversation.

What do you think?

It will take time and patience for these sites to bed in – but what do you think? Could you encourage them by commenting a post or do you have any advice for Yvonne or Tracey?

These are my links for February 14th through February 15th:

• Richard Sambrook: Big Thinker | Big Thinkers – Transparency is the new objectivity
  Balance used to be the watchword of the regulated UK news environment
  Now that is not enough. Trust is built through transparency.
  This can be liberating and it means “showing your workings”- as you did when doing maths at school- and admitting mistakes.
• Council newspapers: Revealed – the people who believe what’s written in them « David Higgerson – David Higgerson chewing over the problem of council publishing things that pass as newspapers "the councillors were praising themselves for the way they dealt with the snow – citing evidence from Lambeth Life. That’s a newspaper run by the council."
• The €4 Million Govt website that you never heard of « Damien Mulley – In a single sentence: 4M quid spent, no stats on usage.
• Federal Agency Ideascale Dashboard – Very neat – I especially like the bit which says which departments are short on ideas and could do with a little love. "To satisfy the Open Government Directive agencies are soliciting your ideas on how to make them more transparent, participatory, collaborative and innovative"
• Google Buzz: Not fit for purpose – Really detailed post on the many flaws with Google Buzz: "I have enough problems managing my email already, I don’t need Buzz to add to the cognitive load".

These are my links for February 13th through February 14th:

• Local council elections in 2010 « LGiU – the local democracy blog – At the BBC I loved organising and doing election coverage. (Genuinely did) This post shows that while the Local Government Information unit was thinking there are 166 local councils holding elections on May 6th the researchers I used to rely on, Rallings and Thrasher reckon there are 176. This can't be a tricky single data source problem to crack!
• Google Code Blog: Announcing Google Chart Tools –
• BBC – The Virtual Revolution Blog: BBC Digital Revolution rushes for you to download and edit – Argued for this in 1999 – great to see it happening. The most embarrassing bits of the rushes (un-edited video) are the ones when the producer reporter is making people do/say what they need them to do. That may well be the stuff left out! "Releasing rushes like this is an experiment, and there are some limitations. We're not releasing all our rushes, for two reasons. Firstly, we have a compliance procedure at the BBC which means that all online video has to be viewed by a senior manager – there's simply too much footage to do this properly. We do estimate that we will be releasing around 5 hours of interview material, featuring 20-30 interviewees, and up to an hour of other content."
• Blogging and Facebook for councillors – Councillor Mary Reid offers you the benefit of her experience. She offers top tips on how councillors can make the most of blogs and social network media. (thanks to @pigsonthewing )
• PC Ed Rogerson (hotelalpha9) on Twitter – This is one of my favourite bits of the web for the crossover between social media, very local stuff and public service: "Just had a meeting with my Sergeant. I've been instructed to conduct more speed checks in Starbeck and to seize tobacco off children."

As we look forward to February’s Central Birmingham Social Media Surgery tomorrow, I thought I’d reflect quickly on last month’s.

One obvious highlight was the arrival of television cameras. Since the last event I went down to was November’s – where a German Camera crew was shooting – I’m beginning to think the presence of a film crew is a pre-requisite to a proper surgery!

This time the crew was there to see that social media can be used for a good cause as well as a bad, as part of a BBC Midlands Today piece that concentrated on how protest groups – including the English Defence League – have boosted turnout at their rallies by using sites like Twitter and Facebook. There was a good turnout or our own for them to film and Nick Booth put them straight, pointing out that in the right hands social media can do an awful lot of good.

I got a taste of this myself as I sat in on a session helping out the blog for Danny Reeves’ and Dave Morris’s climb to the top of Kilimanjaro. Danny and Dave, as I can see from looking at the blog, have reached the summit now – and raised more than £11,000 for Macmillan Cancer Support – exceeding their own combined target by more than a thousand pounds.

We were also in our first surgery in thestudio. Yep, it’s called thestudio, not The Studio, which might seem a lot more sensible, but is presumably a lot harder to trademark. The most brilliant thing about thestudio, aside from the fact that the venue has offered itself for free, is that it is in central Birmingham. Smack bang in the middle, in fact.

Hopefully that will ensure we meet the trade descriptions act – and that it makes it easier for more organisations and people to come down and get involved. And there’s a pub right across the road. Not a bad a location, then, really.

These are my links for January 26th through January 27th:

• News : NDS – The government will create one secure, resilient and flexible network which will enable every area of government to adapt their ICT to best deliver for the public. Other changes include, for the first time, bringing together Government departments, local government and wider public sector organisations to remove unnecessary overlaps between departments and avoid costly duplication of technology.
• Giving activities – Part 2: Professional amateur « Project : Arena – "taking journalism into the gift economy where it’s no longer a simple exchange between producers and consumers, writers and their readership. This new form of journalism is confronting issues familiar to many in volunteerism and others who’ve worked for many years in the gift economy."
• Open Government Initiative | The White House – "As part of the Directive, federal agencies have answered the President’s call by democratizing hundreds of high-value datasets on every aspect of government operations. While this is meaningful for the technology community and transparency advocates who have been working on this issue for years, the data released will have direct impact on the daily lives of the American people. Here are three examples to consider:"
• http://bournvillevillage.com/?p=622 – Bournville hyperlocal volunteer run news reports like, well er, reporters…."Passions ran high at a packed Rowheath Pavilion on Tuesday evening as experts and residents clashed over the best way to preserve Bournville’s future in the light of the Kraft takeover of Cadbury."
• SOCIAL MEDIA: Your EIGHT step guide to getting started… « The Dan Slee Blog – Really fien post from Dan Slee at Walsall: "You need to construct a cohesive and persuasive argument backed by figures that will work with people who look on digital with the suspicious eye of a Daily Mail reader."

These are my links for January 7th through January 10th:

• Steadicam Smoothee for iphone 3gs – 'The Steadicam Smoothee™ is specifically designed and engineered to work with your Apple® iPhone 3Gs. Based on the same technology as the big $60,000 rigs used in Hollywood, it allows iPhone 3Gs owners to capture incredible video without the shakes normally associated with hand-held video shot on the go, right out of the box, the very first time.' via @edmore
• Social workers start turning the tide over media coverage – Mad World – "Angered by inaccurate media reports in which Tracy Dawber, the community care worker charged in relation to the Little Ted's Nursery child pornography ring, was identified as a social worker, users of Community Care's CareSpace discussion forum wrote to both the BBC and the Daily Mirror asking them to correct their coverage."
• Akvo blog » Blog Archive » Akvo Really Simple Reporting (RSR) – "it has become clear that sophisticated project prospecting, project reporting and monitoring tools are needed to be able to effectively scale up implementation efforts to handle many thousands of projects in parallel. Akvo will be developing these tools as Open Source software tools and will also be running an online service which anyone can use, without having to install and maintain these tools on their own servers."
• A large pile – Viewing a problem – FixMyStreet – Another reason why I love www.fixmystreet.com: "It needs clearing away before it becomes an unofficial tip for the weak minded and indolent."
• Doing journalism in 2010 is an act of community organizing – Good to see thoughtful journlaistic material making the case that bloggers have made for a while: "Nothing frustrates me more than watching journalists who've lost their newsroom jobs entering the blogosphere… with no clue as to what they should be doing online. Too few emerging online journalists understand that the function of news publishing has changed in the Internet era. Simply reporting the news, however you might define that, is no longer enough, not when you are publishing in such a competitive environment."