Podnosh

Jamie and Jean work on the Civic Centre Residents' Association blog

At another brilliant Central Birmingham Social Media Surgery in thestudio we saw a host of exciting and interesting projects either getting off the ground or being developed still further. Read the rest of this entry »

The surgeries are informal place to find out about social media

So what if you’ve never been to a social media surgery? You might have a few questions, right? We thought it might be good to answer a few.

So what is a social media surgery?
Social Media Surgeries are just a fun, informal way for people to meet and learn how to use social media for social good.

What is social media?
Social media is a loose term that is applied to a range of tools that use the world wide web to bring people together and communicate – including blogs and social networking sites, such as Twitter and Facebook.

How do social media surgeries work?
Our surgeries consist of patients (the people who come to learn stuff) and surgeons (the people who can answer their questions). We pair surgeons with patients, so that the patients can learn all about how to use social media.

Who should come to social media surgeries?
Our surgeries are for anyone involved in community and voluntary organisations who is looking for new, more effective ways to communicate about the work that they do. Patients don’t need to know about computers. It’s much more important that you are keen to learn and that you have something to say!

Who are social media surgeons?
The surgeons are all terribly nice people who’ve volunteered their time for free to help people. They come from a variety of backgrounds, but they all want other people to be able to make good use of the power that comes from effectively using social media.

What happens when you get to a social media surgery?
Imagine a big coffee morning, except it’s probably in the evening! We pair surgeons with patients after quickly finding out what people would like to learn. You get to sit with a surgeon who can help you with whatever question or issue you’ve got.

What can you expect to get out of a social media surgery?
Well, that’s entirely dependent on what you want to get. Lots of people who come want to set up blogs – simple websites where they can publicise what they are doing. Other people are interested in using Twitter, or other social networking services. Often people come back to learn more and more. Sometimes people who first arrived at surgeries as patients become surgeons themselves.

Is there anything I need to bring?
No. The surgeons have computers, so you don’t need to worry. Of course, if you have a laptop and can carry it easily then please bring it along.

Where can I find out more?
To find out how the surgeries started you can read this post. John Popham, who runs surgeries in Yorkshire, has done a good job of explaining things in this podcast. This site, Podnosh, gives details of new surgeries in Birmingham and elsewhere.

Where are the social media surgeries?
We run the Central Birmingham Social Media Surgeries, but there are surgeries elsewhere in the country, too. Acocks Green runs its own, there are surgeries in Yorkshire, and there are Web 2.0 surgeries in Nottingham and others starting elsewhere.

A great turnout at February's Social Media Surgery in thestudio

Well, it seems sometimes you get what you wish for. February’s Central Birmingham social media surgery had a really good turnout. Nick decided to make me ‘organiser’ for the night and, perhaps, it would have been best if it had been a quiet night.

But, largely because everyone was so nice and actually knew a lot more about what was going on than I did, it ran very smoothly. A big thanks in particular has to go to the surgeons who did a really good job to juggle the large numbers of people, who often had very different interests.
We had folk in looking for help with everything from Twitter to Google Analytics on the evening – and from lots of different organisations.

Feryal Iqbal, of Friends of the Earth and Localise West Midlands, seemed very happy with the help that she received. Feryal will be working with both the organisations and wanted to learn how she could set up a blog, as she explains in this audio interview.
Feryal interview Social Media Surgery february

It was also great to see Neil Holland, from the Midlands Arts Centre, who wanted to find out a little bit about how to use social media.

Andy Mabbett helped the Friends of Brandwood End Cemetery set up their own WordPress site, which they are already using to publicise their petition to force Birmingham City Council to restore the listed chapels there.

Susi O’Neill, who is a Web 2.0 surgeon in Nottingham, also popped in – and helped Martin Miley, Rick Cokayne and Martin Field of the Birmingham Social Investment Trust. Martin (Miley) and Rick wanted to set up a site for the Civic Centre Residents Association. And, thanks to Susi, they now have their own Posterous site.

Chris Crean, of Friends of the Earth, was keen to see how social media could support the campaigning work he does within the organisation, as he explains here:-

Clearly I need to work on lighting for the next surgery. But I’m really hoping we get an equally good turnout again next month, when the surgery will be on March 9 – a Tuesday – from 5.30pm to 7pm. See you then!

Click below to listen to the podcast

Click here to download the podcast

The short video below is Carl Haggerty, Enterprise Architect at Devon County Council, talking about his thoughts on the nay sayers in government, local or central, who use the problems of risk to prevent social media use.  For him this is a misuse of the idea of risk management. Indeed the right response to managing the risks that social media might present to government is to – use social media.

How can student unions use social media to help what they do?

This is the question those who run student unions up and down the country have gathered at Fazeley Studios, Birmingham to discuss.

General managers, marketing officers, heads of communications, events coordinators and web developers have gathered to put their heads together with a couple of social media experts in the form of Nick Booth from Podnosh and Jon Bounds.

The two-day conference began with delegates voicing the points and problems which they want to discuss and talk about solving some of these issues using social media.

Some suggestions posted at the beginning of the session

Some of the problems were:

• Getting students to tell us what they want their student union to look like
• Drawing out students’ stories
• Knowing which social media to use for certain situations
• How to do more with less resources
• Getting the message across about what we do
• How can we keep our finger on the pulse
• How can we increase our membership using social media?
• How can we continue to engage using social media with students bored with Facebook?

Here are some o the things I\’ve been reading August 13th from 19:06 to 23:31:

• Fermoy town’s out of date website an embarrassment – News, Frontpage – Corkman.ie – Bloody brill: "town clerk Ray Owens admitted that there was no member of council staff actually trained to manage and maintain the website. "Nobody can actually do it, that's where we are falling down," said Mr Owens.
• Your Boss Doesn’t Care About ‘The Conversation’ – So what the hell IS ‘X’?
• Apps for Democracy Finland – Kansalaisosallistujan työkalut | MindTrek – Finish competition for data applications
• Social Media points the way for Corporate Website Development « Carl’s Notepad – "I see a model where corporate websites are essentially delivering packages of “information and services” into the wider Internet community or even social networks. This would essentially allow people to participate in particular topics, based on their preferred community." Carl Haggerty doing a very nice job of thinking through new council websites. Wonder if the new Birmingham one will take this into account? ;-)
• Capital Funding for social media…how to get it « Policy and Performance – Nice clarification from Ingrid

Here are some things I’ve been reading July 17th:

• MP asks UK.gov: Why are you still using IE6? • The Register – Tom Watson MP: “I feel sorry for the thousands of civil servants using the Austin Allegro of web browsers when they can have newer, faster alternatives. I want government CIOs to pull their fingers out.”
• UK Parliament – House of Lords Information Committee – Lords information Committee want to see parliament change the way it shares information with the public: “We recommend that information and documentation related to the core work of the House of Lords (including Bills, Hansard, transcripts of public committee meetings, evidence submitted to committees, committee reports, records of divisions, expenses and the register of Lords’ interests) should be produced and made available online in an open standardised electronic format that enables people outside Parliament to analyse and re-use the data.” (paragraph 66) “We ask the Government to explain how and within what timescale our recommendations will be incorporated into the work that Sir Tim Berners-Lee will lead on opening access to data.” (para 81)
• The social media paradox: success & time. | Blog | Econsultancy – “We’re about to see a wave of anti-social media feeling and a call for back to basics; with comments like “Why were we all getting so carried away!?”"
• 10 things you should cover in your social networking policy | 10 Things | TechRepublic.com – This post reminds of why controlling and obsessive business will founder with sociaol media. The whole tone of voice is about aversion to rather than embracing the social web: “To have teeth, a policy must include consequences for violations. The policy should spell out that violation of the policy can result in disciplinary action, up to and including termination, and reference other company policies that lay out the appeals process and other relevant information.”
• The Wires are gone, now for the Restrictions « FutureLibrary – “Is your library wireless friendly? And why not? It is the way we communicate and work now. People are less attached to desktops as sales suggest, with laptop and other mobile devices taking off. Yes, we are a mobile society in more ways than one.”
• A huge list of social media and blogging guidelines « Webyogi’s blog – “One policy that really sings to me is Zappos Twitter policy ‘Be real and use your best judgement’ – that’s it! Thanks to original posts listed below just for reference….”

These are my links for July 10th through July 12th:

• Intel Social Media Guidelines – Genuinely excellent guidelines for intel staffers on getting involved with social media.
• Not what ships are for at Helpful Technology – "one of the local authority participants contributed a quote which struck a deep chord: “Ships are ’safe’ in the harbour, but that’s not what ships are for” – great spot from Steph
  Amen to that. Here’s to seafaring!
• Google – Local Government – This site is your guide to the tools and best practices your council can adopt to reach, communicate and engage with your community.
• Conversation with communities – A councillor’s guide to social media – Councillors, as local leaders, will have a key role in these changes if they take that opportunity. Enhancing local democracy through greater transparency and providing both a greater voice and a greater responsibility for citizens in setting priorities and delivering public services means that the nature of a representative democracy may change. But the need for elected officials does not go away and there are tremendous opportunities local leaders to use social media to engage with a wider range of people in a powerful, focused way.
• Kebablog » Blog Archive » Surgery anyone? – Steve's experience of the Social Media Surgery in Acocks Green: "2 ladies (bec and mandy? – I may have asked the names, but in the excitement forgot!) came in and asked about setting up a blog, Nick pointed them in my direction and I was happy to help out."
• I couldn’t possibly comment: An open, digital Iraq inquiry – "The inquiry should assume that interesting things will be done with the information they publish off their website by independents." A really thorough explanation from Will Perrin about how the UK Government Iraq Enquiry could use the web and meta data in important ways.

Here are some o the things I’ve been reading July 5th from 09:59 to 13:20:

• Sustainable independent and impartial news. WriteToReply consultation – "Sustainable independent and impartial news; in the Nations, locally and in the regions" is a 12 week public consultation document published by the Department for Culture, Media and Sport that "seeks views on the proposal for a contained, contestable element to be introduced to the next licence fee settlement."

  This WriteToReply republication of the original consultation document allows interested members of the public to comment on the consultation document at a paragraph level.

• The Investigatory Powers Tribunal – Welcome to the Investigatory Powers Tribunal website. The IPT exists to investigate complaints about conduct by various public bodies, in relation to you, your property or communications.
• paulcanning: A SocMed history moment – "This is a historical moment. A question from Iranians, via social media, gets asked of the US President. Mark this one down"
• What's wrong with Flips? – The Daily Grind – A Flip Pro would be breaking new ground, and that’s an order of magnitude more risky. Are people ready for it?
• Social media in public service: ideas for the Capital Fund at LocalGovCamp « Policy and Performance – "We were (ARE) looking for ideas: CLG’s Efficiency and Transformation Capital Fund potentially includes some significant funding for innovative and effective social media projects. The ‘only’ criteria are that projects can roll out quickly, achieve real outcomes against local priorities (as set out in Local Area Agreements), be scaleable and applicable across authorities, promote empowerment, link to the Total Place approach as that develops…!"

These are my links for June 16th through June 19th:

• Helpful Technology – New Ministry new website – From idea to live site took less than 72 hours, including signoffs – a thoroughly enjoyable collaboration between former DIUS and BERR people, led by Neil.
• The Guardian’s tool to crowdsource MPs’ expenses data: time to play | Online Journalism Blog – So here’s The Guardian’s crowdsourcing tool for MPs’ expenses. If you’ve not already, you should have a play: it’s a dream. There are over 77,000 documents to get through – and in less than 24 hours users have gone through over 50,000 of those. You wonder how long it took The Telegraph to get that far.
• Birmingham Social Media Cafe – Flick to page 29 of this month’s copy of Wired UK and you’ll see we got a mention as part of an article looking at free-form workplaces. Which was very nice of them.

  The next meet-up is on 10am to midday, Friday 26 June downstairs at the Coffee Lounge. Feel free to just turn up on the day but it’d be nice if you could sign up on one/all of:

• Councils of the country unite! You have nothing to lose but your chains! « Policy and Performance – The essence is that councils challenge and help each other to help them get out of difficulties or ideally prevent it before it happens. We do a lot of that already through peer challenge and review, mentoring and ‘loaning’ staff to authorities in trouble. However, taking this to the next level where it’s not just a ‘nice to do’ but the whole of local government is committed to it, is a major challenge.
• BBC – The Editors: Social media in Iran – What really stands out is the range of sources, voices and angles to be looked into. There's no hierarchy: everything's on merit, and there is of course a new set of challenges for our staff – chiefly editorial challenges, as well as a kind of chase as social media services appear and disappear in what The Times' Judith Evans describes as "an electronic game of cat and mouse".