Posts Tagged ‘Facebook’

The value of Social Media in neighbourhoods and appealing to communities

Posted on 24th January 2013 by

Yesterday a sad thing happened; 2 children went missing. It was presumed at the time that they’d gone of their own volition and they were later found well and safe, but none the less it was an awful thing to happen.

This all happened in Darlaston, 5 miles from my house, in Wednesfield and as such when the press release went out appealing for witnesses we posted it to the WV11 site and Facebook page. We were aware that while the children weren’t strictly from the WV11 area our readership expands beyond our borders, and friends,and friends of friends,  would most definitely cross over into Darlaston and the surrounding areas.

We posted the photo from the appeal along with the copied the police release verbatim,  all we added to the post was two words at the end “please share”

And share people did.

Within an hour 565 people had re-posted the news direct from our facebook page and less than 2 hours later that number had jumped to 1984!

 

It seems to me 2 things had happened to make the numbers jump like that  - every parent that uses our site could empathise with the  situation these parents were in, no one can imagine, or would want to imagine, what it feels like to find your child missing like that, and going on the old adage that “it takes a village to raise a child” everyone wanted to help raise awareness to bring these children home safely.

The other thing that happened was we were there, we were local and we we part of the community and we appealed to them directly with the “please share”!

Darlaston falls under Walsall Council  but it is fairly close to the border with Wolverhampton. Both Councils picked up the police release and shared to their facebook pages, Walsall’s post was shared 20 times, Wolverhampton’s 136.

The local radio station, Free Radio also picked up on it and shared to their page too, Their story was shared 550 times.

Looking at those figures it seems clear that being community based and very local really had an impact on the way the community interacted with the appeal.

The important thing here of course is that the children were found and returned home safe and well, l but as an observation it is interesting how much being part of a community can make a difference

 

 

Why do people attend Social Media Surgeries?

Posted on 12th October 2012 by

Yesterdays Social media Surgery in Low Hill, Wolverhampton was attended by Jerome Turner, research fellow on the Creative Citizens research team at Birmingham City University. It was Jez’s first time at a surgery and he’d come with lots of questions for his research about why people chose to come along to either give or receive help.

Jez recorded some of the answers and shared them with us via  audioboo and you can listen to these below .

Patient Pat Fullwood came along for assistance setting up a Facebook page for her Neighbourhood Watch group and for support on a page she’d previously set up for the Long Knowle Community Association.

Jaswinder Singh Chagger (aka Handsome) came to look at how he could use Facebook and Twitter to connect with organisations across the city of Wolverhampton.

James Clarke from WV11.co.uk came along as a surgeon again and he said the thing that makes him keep coming back is being able to share his knowledge with others “opening their eyes to a whole new world”

Building civic engagement in Wolverhampton one neighbourhood at a time

Posted on 17th August 2012 by

Yesterday saw us host the first in a whole series of Social Media Surgeries we’re involved in around Wolverhampton.

It took place in an area of the north east of the city called Low Hill. It was set up and managed like all other social media surgeries except instead of being supported by just one organisation, it’s being supported by a partnership of public sector organisations from across the city that includes council departments and housing  associations.

The thinking behind this means we’re able to support a more diverse mix of people to benefit their communities and improve civic engagement across the city with input from lots of different areas.

Yesterday’s event was really well attended and, with support of “surgeons” from our public sector partners, were able to help:

One attendee on returning back to work even declared it the “best social media surgery ever“. I’m not sure we’re impartial enough to be the judge of that but I’m sure looking forward to the next one in Low Hill and the others due to be arranged across the city.

Engaged Communities – Social Media Improving Neighbourhoods

Posted on 5th April 2012 by

 

The above exchange took place recently between Wv11 a hyperlocal blog in Wednesfield (*disclaimer* I am the co-founder of Wv11 – but this wasn’t me tweeting this time), Wolverhampton Parks and Wolverhampton Homes, the ALMO  (Aram Length Management Organisation) that looks after housing for Wolverhampton Council. It was a simple and common complaint involving litter.  There wasn’t an immediate solution as someone had to physically get out to the park  to deal with it but because the message was not only acknowledged positively but there was also a response given about the planned action, any other residents following this exchange knew something was planned to get the litter cleaned up and later on when it was dealt with they could see that the promise was carried through.

This wasn’t the first conversation of this sort to take part online and it surely wont be the last but to  my mind at least this kind of engagement can only improve communities.

It may start as small as getting rubbish collected from the park put just imagine the possibilities. If lots of people can take part in a wider conversations with service providers and local partners, if they are responded to as individuals and if they can see that not only are things are getting done as a result, but also see the processes in place that get them there they are more likely to engage in the future and feel part of the bigger picture that makes their neighbourhood tick.

 

 

 

 

Just “social” Giving – Adding your Just Giving app to Facebook

Posted on 24th November 2011 by

One of the charities we work with, The Birmingham Conservation Trust, wanted to make better use of their Facebook page to drive donations for their cause. So, with 27% of all donations via the Just Giving website coming from Facebook in the last 12 months, an increase of 130% on the previous year we decided that one way to look at doing this would be to help integrate the new look Just Giving app into their Facebook page.

The Just Giving app allows charities to invite people to donate (more…)

Stuff I've seen October 5th through to October 9th

Posted on 9th October 2010 by

These are my links for October 5th through October 9th:

What happened at the May Central Birmingham Social Media Surgery

Posted on 12th May 2010 by

May Social Media Surgery

After some very busy surgeries recently, May’s was small, but perfectly formed. Emma Neil and Hannah Severn from The Birmingham Conservation Trust got help from Gavin Wray and Nick Booth with their blogging work for the trust. Both Emma and Hannah are volunteering for the Trust and have been doing some really interesting stuff since coming to the Central Birmingham surgery a couple of months ago.

They’ve both been blogging assiduously for a while now, on a variety of different subjects for the Trust, as you can see here and here. They also write reviews of local history books, which allows the trust to raise small aounts of money through the Amazon affiliate system.

This time they learned, in particular, about Google Analytics because they’d been worried that too few people were commenting on their posts on the site, as this video interview with Hannah (left) and Emma (right) explains.

[youtube:http://www.youtube.com/watch?v=32uCoQvtxDs]

Emma and Hannha weren’t the only people to come down – even if we happened to pick the moment the UK got its first coalition government in 70 years. Anna Watson, from Localise West Midlands, was down for her first surgery – and seemed to really enjoy it. Heidi Blanton, who was down to help as a surgeon for the second time,  helped Anna to learn about Twitter, WordPress and other forms of social media.

We also had a visit from Dr Monika Metykova – who is a media and communications research associate at Goldsmith’s. Monika is conducting some really interesting research into changes in media consumption and production – and was down to learn about what we’re doing at the Social Media Surgery. She also got a little bit of help from Simon Gray on setting up a Twitter account. Monika said she was particularly surprised how quickly it is possible to make some really significant, useful steps towards understanding social media at a surgery.

In the video she explains a little bit about the context of her research and how her visit to the Social Media Surgery fits into that.

[youtube:http://www.youtube.com/watch?v=DC8RxuVrkv8]

Review: March’s Central Birmingham Social Media Surgery

Posted on 12th March 2010 by

Jamie and Jean work on the Civic Centre Residents' Association blog

At another brilliant Central Birmingham Social Media Surgery in thestudio we saw a host of exciting and interesting projects either getting off the ground or being developed still further. (more…)

Stuff I've seen March 7th through to March 9th

Posted on 9th March 2010 by

These are my links for March 7th through March 9th:

What it’s like to go to your first Social Media Surgery

Posted on 25th February 2010 by
Social Media Surgery February thestudio

The surgeries are informal place to find out about social media

So what if you’ve never been to a social media surgery? You might have a few questions, right? We thought it might be good to answer a few.

So what is a social media surgery?
Social Media Surgeries are just a fun, informal way for people to meet and learn how to use social media for social good.

What is social media?
Social media is a loose term that is applied to a range of tools that use the world wide web to bring people together and communicate – including blogs and social networking sites, such as Twitter and Facebook.

How do social media surgeries work?
Our surgeries consist of patients (the people who come to learn stuff) and surgeons (the people who can answer their questions). We pair surgeons with patients, so that the patients can learn all about how to use social media.

Who should come to social media surgeries?
Our surgeries are for anyone involved in community and voluntary organisations who is looking for new, more effective ways to communicate about the work that they do. Patients don’t need to know about computers. It’s much more important that you are keen to learn and that you have something to say!

Who are social media surgeons?
The surgeons are all terribly nice people who’ve volunteered their time for free to help people. They come from a variety of backgrounds, but they all want other people to be able to make good use of the power that comes from effectively using social media.

What happens when you get to a social media surgery?
Imagine a big coffee morning, except it’s probably in the evening! We pair surgeons with patients after quickly finding out what people would like to learn. You get to sit with a surgeon who can help you with whatever question or issue you’ve got.

What can you expect to get out of a social media surgery?
Well, that’s entirely dependent on what you want to get. Lots of people who come want to set up blogs – simple websites where they can publicise what they are doing. Other people are interested in using Twitter, or other social networking services. Often people come back to learn more and more. Sometimes people who first arrived at surgeries as patients become surgeons themselves.

Is there anything I need to bring?
No. The surgeons have computers, so you don’t need to worry. Of course, if you have a laptop and can carry it easily then please bring it along.

Where can I find out more?
To find out how the surgeries started you can read this post. John Popham, who runs surgeries in Yorkshire, has done a good job of explaining things in this podcast. This site, Podnosh, gives details of new surgeries in Birmingham and elsewhere.

Where are the social media surgeries?

You can mostly fine them here:

http://www.socialmediasurgery.com/