Social Media


PLACES: Social Media and Science Communications – What science communicators think of social media

Posted on 11th May 2012 by

Social reporter training from Podnosh - the social media game

Over the last 2 days the Podnosh team hosted 24 science communicators from across Europe. They were in Birmingham as part of the Open Places project which is looking at bringing together 69 science communication institutions and other stakeholders in European cities to partner with local policy makers to tackle socio-economic issues such as employment; education; climate change and poverty from a scientific perspective.We met with them to discuss social media and the ways in which it can be useful to them in their workplaces or on this and other specific projects.

We looked at different platforms such as blogs, Youtube, Twitter and Facebook. Gave presentations on networking, sharing and listening and had brillinat guest speakers Shane McCraken of Gallomanor talking about the Science is Vital campaign and Jon Bounds who talked about internet culture and memes –  or as one attendee put it – Why cats are hilarious….

It was a lot to digest in 2 days but everyone seemed really enthused by what they had learned so in the final session we asked them to take a few minutes and write about what they felt they would take away with them from the sessions – what had really stood out for them;

Andrea Carlini of  Associazione Festival della Scienza said she has stopped seeing social media as a broadcast tool and now sees it as a way to connect and Jacqueline Homan of Birmingham City Council says we have unleashed her inner blogger and has contributed to conversations and will be contributing to other blogs in ways she’s never considered before.

Abi Bryan of the Science Learning Centre West Midlands realised social media shouldn’t be a one way flow of information and conversations builds up networks and trust, while Lynsey Fairweather from Birmingham Thinktank realised she’d like to create more audio and video content, comment and share more.

Claire Hopkins from Aston University really took on board Nicks talk on social capital noting  ”Not everything we put out into the world of social media needs to be heavyweight stuff. Just engaging with people – on anything – is important as it opens a conversation and starts to build trust within networks.” , as did Karen Gemal a project manager from th Danish Sciene Communication she quoted Nick saying “The loop of generosity generates social capital” and that her first steps will be to “get in the habit of following bloggers and tweets, rss-feeds and get familiar with the universe.”

Alessia Dino, Project Officer with the Associenza Onlus is now much more interested in social media as whole – realising her perceptions of the platforms and their usefulness were wrong before these past 2 days.

Emma Wadland of Ecsite  said she really enjoyed Jon’s session and blogged  ”If you create something interesting enough, someone will take the time to spread it within their networks” while Nisa Vidan commented that this was one of the nest workshops she’s ever been to and wants to start experimenting with Soundcloud and Audioboo.

Rebecca Harding said we had reinvigorated her interest in social reporting and also she should “not to get bogged down with information, but instead save it and share it, this with the help of useful tools such as Delcious.com and Evernote.com.” and Patrick Willcocks of Birmingham City Council realised (among other things) that he needs to upgrade his smartphone!

And finally Pamela Waddell of Birmingham Science City has asked for comments on her post about some of her thoughts on the use of social media in her organisation.

You can find links to all the sites that were set up by attendees along with other posts and sites we discussed in our delicious stack  videos from the event on  both our channel and the Science Places channel on Youtube, photos over on Flickr and see what others were saying by looking up the #sciplaces tag on Twitter.

 

 

Science engagement and communication with social media

Posted on 4th May 2012 by

How do scientists let us know what they’re up to?  More importantly, perhaps how do they help us understand what they’re doing?  The communication of science is crucial… and next week Podnosh will be working with science communicators from all over Europe to explore how social media can play a role in their work.

It’s not the first time we’ve done this. We thoroughly enjoyed social reporting for a Europe wide project on communicating science early in 2011.  We were supporting Kate Cooper at The New Optimists and our work helped flush out enough detail in one conference to create a final conference report (essentially) on the day (radically speeding up how these things often happen)

It’s all part of a European project, ‘PLACES’ and as well as finding out about projects from other parts of Europe we’ll be looking at two very successful projects that we know about – Shane McCracken from Gallomanor will be giving the background to ‘I’m a Scientist Get Me Out of Here…’  and the (again) Kate Cooper’s New Optimists  is a great example of how social media can help to grow a project.

Any science projects online that we should be looking at?  Tell us about the ones that have caught your eye.

 

Helping third sector organisations use audio to share sensitive stories online

Posted on 19th April 2012 by

For storytelling on the web, video is great. When a person talks about their experience in a video, it can be more engaging than the same words in text. Seeing a human face and hearing the story in her own words makes a story more authentic.

Here’s an example of a woman telling Birmingham Settlement what she has learned about how to use the internet:

But what if a person wants to share their story about a negative or dangerous experience? What if that person wants to share their story but is still at risk?

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Engaged Communities – Social Media Improving Neighbourhoods

Posted on 5th April 2012 by

 

The above exchange took place recently between Wv11 a hyperlocal blog in Wednesfield (*disclaimer* I am the co-founder of Wv11 – but this wasn’t me tweeting this time), Wolverhampton Parks and Wolverhampton Homes, the ALMO  (Aram Length Management Organisation) that looks after housing for Wolverhampton Council. It was a simple and common complaint involving litter.  There wasn’t an immediate solution as someone had to physically get out to the park  to deal with it but because the message was not only acknowledged positively but there was also a response given about the planned action, any other residents following this exchange knew something was planned to get the litter cleaned up and later on when it was dealt with they could see that the promise was carried through.

This wasn’t the first conversation of this sort to take part online and it surely wont be the last but to  my mind at least this kind of engagement can only improve communities.

It may start as small as getting rubbish collected from the park put just imagine the possibilities. If lots of people can take part in a wider conversations with service providers and local partners, if they are responded to as individuals and if they can see that not only are things are getting done as a result, but also see the processes in place that get them there they are more likely to engage in the future and feel part of the bigger picture that makes their neighbourhood tick.

 

 

 

 

Who are social media surgeries for?

Posted on 22nd March 2012 by

Melissa helping someone learn about Facebook at Dudley Social Media Surgery

This post summarises emails I’ve sent in response to enquiries about the Central Birmingham Social Media Surgery I coordinate – and advice to other Surgery Managers.

It’s about my personal take on what – and specifically who – the surgeries are for. It also stems from feeling protective of the helpers who volunteer their time and skills for free at the surgery, the very social capital that makes the surgery work.

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Social Media Surgery movement wins the Prime Minister’s Big Society Award – hurrah!

Posted on 16th February 2012 by

Big Society Awards 2012 logo looks like a street name plate

I’m very excited to be able to say that the Prime Minister has recognised social media surgeries with a Big Society Award for 2012.

The Big Society Awards were set up by the Prime Minister in November 2010 to acknowledge individuals and organisations across the UK that demonstrate the Big Society in their work or activities. The aim is also to galvanise others to follow.  David Cameron said this about the surgeries:

“This is an excellent initiative – such a simple idea and yet so effective. The popularity of these surgeries and the fact that they have inspired so many others across the country to follow in their footsteps, is testament to its brilliance.

“Congratulations to Nick and all the volunteers who have shared their time and expertise to help so many local groups make the most of the internet to support their community. A great example of the Big Society in action.”

Thank you for such kind words – to which we responded formally with:

“It’s wonderful to have recognition for everyone who has organised a social media surgery or turned up to volunteer their help.  I think the surgeries work because they are simple.  They are very easy to organise, fun to do and not in the least bit intimidating for people who want some help. They give active citizens and community groups the confidence and skills to use social media to campaign, organise and hold power to account.  They’ve grown because of the passion and energy of bloggers and voluntary groups up and down the country.”

Background

The idea of a social media surgery originated with Pete Ashton – who used them with people who were looking for free help from his consultancy supporting arts organisations. We then applied the relaxed approach in a new way, scaling it up and putting together two sets of people – lovely helpers from the Birmingham Bloggers group (started in 2007) with the fab active citizens I’d had met through (more…)

Community building through social media – how police building relationships online can get you support when it really matters

Posted on 14th February 2012 by

Screenshot: PC Stanley's Twitter page

Recently I was having a conversation with Nick about the value of social media, the community links you can build using Twitter and blogs and the value this has in the real world, when I remembered the story of PC Richard Stanley’s blog.

PC Stanley is a blogging police officer and Twitter user from Walsall. He uses these platforms to talk to the “locals” about his job and help give plain English examples of how the police work and why things are done in a certain way sometimes. I read his blog, follow him on Twitter and have personally never found him to be anything less than factual and informative with some nice humorous banter, creme eggs, #foxwatch and competitions thrown into the mix.

A couple of months ago he wrote a piece in response to a news article in the national press where a suspected burglar was shot during an incident and the property owner who had shot him was arrested.

It was a factual piece that explained, from a policing point of view, why sometimes the “victim” of the burglary can also end up being arrested along with the burglar in cases like this. It was written so that it would be easy for the public to digest – and I felt it was. It was informative without being patronising and a good insight into how a decision to arrest someone could be made.

However, what wasn’t easy for regular readers to digest was what happened next. His blog’s comment section exploded with anonymous commentators condescending and, in some cases, outright insulting PC Stanley. It wasn’t an argument about the accuracy of any details in the blog but an inference he was doing something wrong by engaging in this way and “toeing the party line.”

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Social bookmarks for social media surgery managers

Posted on 27th January 2012 by

Screenshot: Social Media Surgery stack on delicious.com

This week I’ve been playing with stacks on Delicious, the social bookmarking site. Stacks are a way to organise your links into a common theme and the new social features make collaborating much easier.

To learn how the new features work – rather than curate links around an arbitrary theme (such as “most awesome kitten stunt videos”, which someone has probably done already) – I started this stack to share resources and links aimed at social media surgery managers.

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Damian Radcliffe’s hyperlocal review of 2011

Posted on 10th January 2012 by

Paul Bradshaw is hosting this review by Ofcom’s Manager of Nation’s and Region Damian Radcliffe.  Damian has been a patient observer and (I think) advocate for bottom up hyperlocal website’s such as the one’s we help through social media surgeries.

They often provide an information anchor which can be very useful to local government, the police, housing associations – anyone serving a neighbourhood. On the whole I tend to think of local as much more local that is often meant when maintsream media or ministers bandy around the term hyperlocal. They seem to be talking about town size patches – we’re keen to encourage something much more local still.

Practising what we preach: feedback from the first social media awareness session with Orbit East

Posted on 26th November 2011 by

In our social reporter training we repeat mantra like:  if some one says something interesting or useful then grab your camera and ask them to say it again – then stick it on the web.

Yesterday I spent a really enjoyable morning with a group of Orbit East residents.  I was showing them (more…)