Third Sector


#madwd Health and Social Care session, some notes from making a Difference with data

Posted on 18th March 2011 by

Here are some key points from the session on Health and Social Care (check som of this – facts not all checked)

  • Data from the Care Quality Commission,  conversations about scarping data from the site, told that individuals can query the site and find individual care homes, but it’s not set up so you can systematically compare.  Will shortly be available as raw data on scraperwiki. Individual reports are only available as pdfs – which causes a huge amount of work for data users.
  • Reports have lots of words in them – you cant compare all 28 outcomes.
  • Issues between health and social care – mainly to do with battles over budgets in local authorities plus changes in the structure of the health service.  Inspection regime is changing.
  • Huge problems with health service and different council services being able to share information. Systems are not compatible – and proprietary formats.  One local authority talked of 100 systems – no indicators any more so no more performance staff.  Who would port this information out.
  • Illustration of how local government officers suddenly have access to information when their councils publish information as open data –  they can find with google in a way that they couldn’t with internal systems.

  • Have we read the information revolution strategy from the department of health?  Big themes on choice – hospital you go to, you gp, treatments.
  • For social care people want to know how nice the staff are.
  • Car parking is a particular problem with hospitals
  • Private contractors provided by the four big companies that can’t be FOI’d and even joint ventures –  some people said that you can FOI if they’re delivering a public service.
  • From January local authorities are expected to publish new contracts.
  • Re health…discussion on the potential value of combining data re health outcomes with some information on taxi firms – quality fo service from transport etc etc.
  • How do you collate all this information together – individual contracts, care homes quality.
  • Supporting people ( eg ) outcomes data (now stopped )  captured information for 200,000 people who risked being homelessness and the national insurance numbers –  shows the revolving door problems re social services, drug action team etc etc.
  • Worrying theme of data sets being less available because of cost cutting.
  • Do we need contracts which require transparency.
  • Is there consistency in licensing from some of the government open data sites?
  • NHS in general
  • Should GP practices release performance data etc
  • Problems of protecting the most vulnerable people from con artists etc.
  • Data protection act still stands.
  • Problem of the benefits or otherwise of revealing detailed health data.

Social media reporter training with Take Part Pathfinder

Posted on 10th March 2011 by

Trainee social reporters from Black Country Take Part Pathfinder

We spent a great morning working with a group of active citizens from the Black Country Take Part Pathfinder programme, coordinated by Dosti.

The aim was to introduce social reporting – quick and simple ways of sharing what’s going on around you with other people, using social media tools. Sharing information; getting a message across.

A social reporter might shoot a simple video about their neighbourhood. She might make notes at a meeting or conference and share notes with other people online while the event is taking place.

This post rounds up discussion and links created on the day.

(more…)

Beyond 2010 – go if you can.

Posted on 8th October 2010 by

It isn’t often that you get key thinkers in one place at just the right time, but that’s what’s happening in a couple of weeks (20 – 21st October) here in Birmingham.

Charles Leadbeater, the author of We Think, Richard Allan of Facebook, Professor Nigel Shadbolt of Data.gov.uk are just some of the remarkable people who are going to speak at Beyond 2010, an ambitious 2 days that will “show you how to deliver more for less with digital technologies”.

That we are hosting such people is one measure that Birmingham – and much of the rest of the West Midlands – really is ahead of other places when it comes to digital media and civic good. I’ll be talking about just that, sharing a platform  with Will Perrin, Karen Cheney and Robert Hardy to talk about the connection between digital technology and Big Society.

As Glyn Evans from Birmingham City Council puts it

It is not the time to wait and see what happens -we need to be more proactive and make sure that we are leading the debate about how to realise the efficiencies and make the reforms to manage the cuts most effectively.

It may sound like I’m on commission.  I’m not, although you get a discount if you use this link.

I had some time at the Conservative Party Conference last week and learnt a great deal from the people I met. Whatever bit of the public sector you are from,  new ideas are where your future lies. Digital Birmingham has been planning this for a year: it just happens to be the right thing at the right time.

The Big Society in Action – notes from another session at the Conservative Party Conference

Posted on 5th October 2010 by
Rory Stewart MP, Professor David Eastwood, Ben Lucas and Professor Helen Sullivan

Rory Stewart MP, Professor David Eastwood, Ben Lucas and Professor Helen Sullivan

I’ve just come away from a very thought provoking Big Society discussion hosted by the University of Birmingham and Demos at the Conservative Party Fringe.   I think Rory Stewart MP gave one of the most lucid explanations I’ve yet come across.  Here are my notes

Rory Stewart is the new MP for Penrith and the Borders in Cumbria. His constituency has been one of the pilot areas for “Big Society” – he writes about that here:

Big Society isn’t a Sphinx without a riddle or an excuse for no funding or a mystical construct.

It is clearly not about the government per se, the individual or business, probably not primarily about the voluntary sector. It is about community, particularly about local democracy.  To use a Bhuddist analogy the noble truths might be….

  • We have a World dominated by government that is to rigid
  • Solution to this is de-centralisation
  • The path is through something called the big society

Big Society is not an object so much as an activity, not a funding stream or a pot of money.

Concrete example in Cumbria re rural broadband… attempting to install super fast broadband faster and cheaper than government would do it.  14 to 15 billion would be the government cost. In Cumbria we are breaking into the fibre that runs into schools, creating cabinets and encouraging communities to tap into thoise  Farmers can dig their own trenches bringing prices down to 15% and get it done in 2 years instead of much longer.  Here government provides soft loans – access to infrastructure. The government was never going to be able to do this – communities organised through parishes to give them democratic legitimacy can do this.

Ben Lucas of the 2020 Public Services Trust

My concern is that it could undermine the value of the Big Society idea in it by trying to be two things at one time

  • A rhetorical distanceing from the idea that there is no thing as society.
  • Also a way of emphasising relative importance of civic society against the role of the state.

Very strongly support much of what lies behind it.  Some people have interpreted it as just about volunteering – it clearly isn’t.   It is partly about re-thinking the role of the state. Social value lies in the quality of the interaction between the state and the citizen, for example if citizens don’t play their part in improving their health it doesn’t matter how good the local hospital is, public services are essentially co-produced.

One of the area of interest for him is how do you link effective social institutions with effective social networks.  Jospeh Rowntree did a piece of work on communities in recession with high levels of unemployment.  The ones that are more resilient are the ones with more community ownership in the neighbourhood.  Questions…

  1. How do you finance up front social investment in a recession?
  2. Quality of the public realm – how can local authorities not do the obvious things, cutting their non core services – which might
  3. What is the role for the voluntary sector – the real future is the creation of new institutions, local mutual, citizen run.

We need to keep a layer of govt that can coordinate at a city region level.  It’s about a balance between localism and the wider neighbourhoods.

Professor Helen Sullivan, Professor of Government and Society at University of Birmingham going to run

a independant Commission by the University of Birmingham in partnership with Demos.  The Commission will draw together the University’s expertise in local government reform and Demos’ work on capabilities and citizenship in order to contribute to the development of a policy agenda that might effectively and fairly empower non-state actors in society.

There’s no doubt the state has become unfashionable again.  Now regarded as at best outmoded and at worst a block to citizen action and enterprise.  Big Society underplays the vital contribution a well resourced state makes to inequality and key issues, such as climate change.

Fails to acknowledge the inter connection between state and civil society.  Investment has become largely from the state, not private philanthropy.  If the state withdraws then the voluntary sector will not automatically fill the gap.

Re thinking the role of the state

1 Working out more precisely what is meant by the big society, a conversation to be had with the public.  What are reasonable expectations citizens have of the state. People have different motivations for engaging in civil action, often citizens are resisting the state, not doing its will.

2 Taking a localist approach -  this is about the quality of democratic politics.  There’s an assumption that consensus is the norm, but politics and conflict are always present. Local government will need to navigate the tension between communities. How will these relationships need re designing, what does it mean for future raining of government officers. Needs a review of local govt finance

3 Role of the central state.  There is a still a case to say we need national mechanism to address inequalities from local conditions.  For example inequalities over age locally.

Big Society on a Small Budget – can more really be done for less. Notes from a Conservative Party Conference session.

Posted on 4th October 2010 by
Damian Hinds MP and Michelle Smith of Barclays talking about Big Society

Damian Hinds MP and Michelle Smith of Barclays talking about Big Society

I’m trying to cover as many Big Society sessions on the Conservative Party Fringe as I can get too -  not least looking for any clarity on what it might mean.

The first one was run by The Citizens Advice Bureau:  Big Society on a Small Budget – can more really be done for less. Notes from a Conservative Party Conference session.  The Panel Was Gillian Guy – Chief Executive of Citizens Advice BureauDamian Hinds – MP for East HampshireTherese Coffey – the MP for Suffolk Central and Michelle Smith, Head of UK Consumer and Community Affairs for Barclays UK Retail Bank and Barclays Corporate.

Sifting through my notes there were a number of things that struck me:

Gillian Guy from CAB explained the extent to which they use volunteers

12.5 million people helped on the web.   20,000 volunteers, already represent a good start to the big society. We want public services to be simpler and we want to the voluntary sector and communities to be trusted.

Damian Hinds outlined what he thought are the key elements which will underpin the Big Society…

  • Language and the mood is important – as a government we need to show that we are turning to the right people for advice.
  • Programme of devolution to local councils (when you devolve planning to individual councils you can take more interest)
  • Direct empowerment, right to bid taking over a community facility
  • Free schools programme, people now know that they could decide to make their own school
  • Information revolution, open data the web. – there will be enough people in anyone location to hold power to account
  • Big Society bank to provide extra finance
  • Encouraging volunteering – government needs to get its employees out doing volunteering.

Therese Coffey – MP for Suffolk Central key thoughts included:

  • We need to remove the mentality of the civil service culture.
  • We need to ensure that government does get out of the way.    Some aspects of the equalities act will hamper organisations trying to deliver the big society.
  • De-complexify government.  Need to provide some finance. Unemployed should be expected to go out and do some work in the voluntary sector.
  • The National citizens service is over cautious.
  • The other risk is there is a vacuum at the moment -  can the third sector flesh out some of the vision please – don’t wait for the pilot areas.

Michelle Smith seem to catch the mood of the room when she talked with real passion about how the volunteering done by Barclays staff benefits neighbourhoods and the business and the staff.  For example…

Half of our staff are actively involved in their communities on a regular basis.  We match charitable giving and fund raising and provide time off .  This improves staff retention and  performance, staff who volunteer are A third more likely to be rated A performers than those who don’t.

Worth listening to this interview….

 

Hand Made – “new community culture”, the social media surgery and Militant Optimists.

Posted on 11th September 2010 by

I’m proud.  The picture above is of a lovely thing Tessy Britton has sent me – the gift of a book.  She asked 28 people (including me) to write about their experiments in community.  My chapter is on Social Media Surgeries. The combined result is a wonderful book:

Tessy writes:

Largely (but not exclusively) these projects by-pass existing ‘systems’.  They start with little or no money and ask for no permissions….Small they may be, but they represent the seeds of an emergent culture which I believe is going to spread, so potent is the glow created from the human interactions these projects generate.

The surgeries are spreading. As I write this I’m on the train to London, to speak at Open Tech (another great example of community culture stuffed full or people working on “stuff” that matters) about them.  Rootling around in the back end of www.socialmediasurgery.com I find (and this site doesn’t record it all) that:

  • 30 people have become “surgery managers”  (the people who set them up – run them – keep them friendly and happy)
  • 168 people have registered as surgeons (helpers)
  • 506 people have attended a surgery somewhere

They are running in

  • 34 places – 28 in the UK plus South Africa, Spain, USA, Eire and India.

We launched the site in July.

These people belong to something that David Barrie describes in his chapter in the book as the Thirteenth Tribe of community life – “Militant Optimists”:

One thing that makes life worth living is … people who are committed to improving society, prepared to organize and give it a go.

Hand Made: portraits of emergent new community can be bought from blurb.

The authors are:

David Gauntlett
Megan Deal and Friends
David Barrie
Rob Hopkins
Jerry Stein
Nick Booth
Jack Ricchiuto
June Holley
Ryan LeCluyse
Tracey Todhunter
Jack Forinash and Friends
Julian Dobson
Tom Andrews
Hannah Bullock and Tim Smit
Sarah Drummond and Friends
Andy Gibson
David Burns, Matias Viegener and Austin Young
Peter Sergeant
Caroline Woolard and Friends
Louise Macdonald and David Key
Anab Jain and Chris Hand
Lloyd Davis
Dougald Hine
Edmund Colville and Friends
Matthias Regan and Friends
Chris Kennedy and Kate Cahill
Cassie Robinson
Tessy Britton

The New Optimists – "the most exhilarating of books"

Posted on 31st August 2010 by

Nigh on a year ago Kate Cooper walked into a social media surgery here in Birmingham and started talking about a book she was going to publish.

She had, she told me, persuaded 80 or so scientists from the West Midlands to write a few hundred words in response to the question “what makes you optimistic?” Jenny Uglow (the historian who wrote the brilliant story of the Lunar Society:  The Lunar Men) had agreed to write the foreword.

At the time I thought oh yeh… (more…)

Big Society and barriers in government

Posted on 6th July 2010 by

I’m on the train home from the Big Society network launch in London this afternoon. A strong and varied group of people brought together to consider, be sceptical about and challenge the notion of the Big Society.

Here I just want to share a few notes I made after joining John Houghton of Shared Intelligence and the National Association of Neighbourhood Management.

Breaking Down Practical Barriers (more…)

Government Reservists 2 – an idea for the Big Society?

Posted on 6th July 2010 by

I’m on a train to London for the launch of the Big Society Network  and pondering.  This week Nat Wei described the Network  as having a

…mission to be – in partnership with government, business, and the voluntary sector – an action-orientated remover of barriers to mass civic engagement where people live – enabling the change we want to be.

He also wants what The Guardian described as

an army of community organisers that will become the “catalyst” for communities to band together and challenge the apparently arbitrary decisions made about public services in their name. “I want them to be the glue bringing community together. They will be financially independent of government. They will be able to have different views from government. There can be healthy debate and this can build social capital. [Organisers] I hope will end up as trusted as the local GP,”

Perhaps…..

In 2008 I wrote a post musing about the idea of a sort of Territorial Army for government. I was thinking about the implications of a growing band of self organising citizens (more…)

Switching on Social Media Surgery Plus

Posted on 5th July 2010 by

I don’t get excited very often ;-) .  Today I am.

Last night we flicked a switch.  You might think it was a simple switch.  On the face of it all we  did was turn http://beta.socialmediasurgery.com/ over  to www.socialmediasurgery.com.

For me though that is one helluva switch.  It means that today you lot can start making the most of Social Media Surgery Plus – a site created to make it easy-peasy-lemon-squeezy to find, organise and report on social media surgeries.  (more…)