Category: Third Sector

Hurricane Sandy and the Trump Tornado  #locality17

 

The Donald Disaster from melissa AAse
The Donald Disaster from Melissa Aase (who is speaking on the right of the picture)

She calls it “The Donald Disaster”.    Melissa Asse of University Settlement in New York  (a community organisation/housing for 350000 New Yorkers) has just finished speaking to the Locality Convention in Manchester. 

During Hurricane (Superstorm) Sandy Melissa recognised that, although they were poorly prepared, some of the best first responders  were recent migrants. Especially those  who had been learning or teaching english.

They had two key things: trust and languages.  [ trust grown through learning together – which is also what happened at the Stagehuis Schilderswijk in The  Hague and what is happening at Co-Lab Dudley, indeed happens all over the place. ]

She says she can see that they are now facing another disaster. Trump is a storm heading for their communities…  “disorienting and fever pitched and reminds us of other disasters” 

These are the lessons from Hurricane Sandy that Melissa belives community organisations can apply to political hurricanes.

  • Get people together. In a disaster people want to come together and they naturally do,  anchor organisations can be that, can bring them together. get spaces and staff ready to open up.  Be explicit about your intention to be a safe space.
  • Tackle racism: Inequity and racism makes things worse in a disaster – poor and communities of colour are hit hardest but rarely part of the planning.  Tackle white supremacy head on. 
  • Make the most of immediate relationships: Social ties might save your life – in the current storm or right wing hatred and xenophobia, the skills of community, story telling, improvisation, social capital can help us respond to attacks on immigrants, LGBQT people, mysogny
  • Keep your organising skills sharp: Local activism has morphed a little into providing transactional services. It’s time to brush up on skills of community organsiation and civic engagement.
  • Be careful with yourself:  self care matters –  find inspiration from each other. Avoid disaster porn, read the history of movement  read “Hope ion the dark”
  • Wire the network in many ways:  In disaster there can never be enough forms of communication., Things change quickly and we have to change responses quickly, even if the decisions are imperfect.  Find community, find partners.
  • Exploit the disruption.  In No Is Not Enough,  Naomi Klein, expands on how she sees capitalist engineering shocks to create disruption they can exploit.   Melissa says disasters can be opportunities for local organisations, creating new ways of working and unexpected alliances.  Be ready to take advantage.
  • Use it to strengthen:  Intentionally build human relationships build resilience.  We already do that and need to keep doing that. 

Be Bold. Measuring Impact #NCPIgnites

Podnosh_Impact_Assessment

Yesterday I attended the New Philanthropy Capital Conference “Burning Issues and Being Bold” It was a day focusing on measuring and evaluating projects, demonstrating impact – it was right up our street. Unfortunately I was only able to attend for the morning.

However even though I was only there for half the day and I still woke this morning with my brain whirring from the conversations that took place, so much so I’m not sure I have yet processed it all, but as I sit here mulling it all over, sound bites from the speakers keep turning over in my head.

This is mush in my brain and so I’m starting to dump some of it here to try and make sense of what I am thinking.

Boldness in times of change

The first session was a panel discussion, called Boldness in times of change with Mike Adamson, Chief Exec of the British Red Cross, Anni Rowland Campbell Director of Inerscitcia and David Robinson OBE, Leading thinker in community , early action and social investment, and it was chaired by Iona Berry head of Charities at the NPC

  • Mike talked of being bold, and how being bold wasn’t just one large step, but a series of small steps – and that includes moving away from superficial evidence and towards more impactful reporting – that would give a collective voice to report “truth to power”.
  • Anni about the “unprecedented period of change” we find ourselves, and that we need to embrace technology, but remain human.
  • David Robinson said the Voluntary Sector has to plan for change and it has to think urgently, inventively and boldly and that they need to work to protect 2 key things:
    1. The needs of the Service Users.
    2. Embracing Experience – this means protecting the people with knowledge on the face of cuts.

“We are data heavy and insight light”

David also said something that stuck with me and followed me through the rest of the day;

We are data heavy and insight light” – We measure what the government and funding bodies want us to measure, but we should be reporting on where our value is and what we want to achieve.

This really struck a note as it is something we’ve been encouraging with the user of our Impact Assessment App. It’s not just numbers, it’s also the stories – the insight. Use your relationships with your clients to measure the impact of the work you do, trust the voice of your clients to tell your story – what are you achieving and use those voices and experiences to action change.

Learning from others

The next session was a keynote speech from Tom Loosemore, Director of Digital Service, Co-operative Group – ” Learning from others”

Tom had a lot to say it was really inspiring listening to him, but the take away points for me were:

  • Slow down, take a step back and have a think it’s a slow revolution. Don’t be passive, Get excited and make things happen – We have it within our power to restart the world again.
  • We have an obligation to build a better future, using the tools and capabilities of the (digital) revolution.
  • Don’t just strategise, Do, Build, Work, Observe & Iterate, Listen and Iterate, Observe and iterate again.
  • What are we learning? Understand the need of your service users. Work with them, don’t write a strategy for them.
  • Report on what matters.
  • Use digital to: Get better at what you do & deliver your purpose in different ways.

“Keep your Hippo on a leash, beware the snails and don’t be a boiling frog.”

Tom also used a couple of amusing, but simple descriptions to describe some of  the pit falls that the voluntary sector can come up against and what to be aware of. You can sum it up with “Keep your Hippo on a leash, beware the snails and don’t be a boiling frog.”

  • Hippo – Highest paid person’s opinion – avoid this! You can beat the hippo, if you have a strong voice. Often “paid workers” will try and impose their will on volunteers ad community orgs. This doesn’t have to be the case, speak up, be heard, keep the hippo on a leash.
  • Snails – are the people that hold you back, that fail to innovate, that are negative and don’t try to see the bigger picture. Beware the snails, know when they are likely to raise their heads.
  • Boiling Frog – the org/group that is stuck in a boiling pot getting left behind and slowly dying while not even realizing, the group stuck in their ways, failing to move with the times. Move forwards and embrace change. Take the people around you along for the ride. Don’t be the boiling frog.

A view from Whitehall

Following on from Tom was Lord Bob Kerslake – former head of the Civil Service, He gave a talk that touched on the government’s view of the Voluntary sector.

He said elected members often had a default embedded view of the community / voluntary sector, which differs dependent on their party, he said broadly speaking they are:

Tory: Left leaning & Inefficient
Lab: “Why are they doing our job”

However he also said the gov need us more than we need them – we need to stand up and be strong, government respect that, even if they don’t like it. We can use out collective voice to effect change/

Local government relationships are important to CVS, co production and radical change are needed And he recongnised that there needed to be “Show don’t tell” system to demonstrate innovation and impact.

Looking ahead in measurement and evaluation

After the break we went to the first (and my only) break out session – this was all about looking ahead in measurement. They opened the session be saying that this was for cutting edge practices.  That digital has changed both the pace and quantity of data being collected the we need think about how we are using this data.

But from there I will be honest, I lost the pace of the session very quickly. All the talk and slides looked more at quantitative data than qualitative outcomes, it was all KPI and number driven, The scale the speakers were talk about was beyond where we are currently working. Global enterprises with millions of pounds of funding that needed to collect vast amounts of data – and there was lots of talk of data.

Data collection and data analysis, data tools and extrapolation – mainly for outputs and I was lost, It appears that even on the “cutting edge” we were still looking at number crunching –  all I kept thinking was what about the stories and using people’s voice to evidence outcomes – that’s the impact.

Learning from the morning

Overall the morning got me thinking about how we understand impact measurement and broadly speaking how right I think our approaches are.

You can’t report Impact with numbers alone, you can’t really evidence the real difference you are making in people’s lives with graphs and charts, data means nothing without the background story, You need to make people feel, Or as Chip and Dan Heath would put it – you need to motivate the Elephant:

 

The over arching themes that I took from the day, and what I feel to be true from our own  work are:

Ongoing monitoring

Don’t just wait to the end of a project to demonstrate impact. Real time monitoring and feedback will allow you follow the progress of your work and the journey your clients are on.

Responsive working

By engaging in ongoing measurement and impact reporting it allows you to know if something is working and if it’s not, and allows to to make changes and respond to clients needs

Define and redefine outputs and outcomes

Know your mission and what your are aiming for, but don’t be afraid to redefine it as your work, and your clients experience shape what you do.

Don’t duplicate measurement

Be brave with this one, If a funder asks for something to be measured, find out if they really need it. What measurement are you already doing, get them to fit into your framework, don’t include another set of reporting unnecessarily.

I’m not a service user!

The final thing I didn’t learn yesterday, but I had reconfirmed. I hate the term “service user” over and over this term was used and I really detest it.  I’m not a service user, I’m more than just a number, and so is my community, we’re, people, clients, human beings, and if were really going to be talking impact we should be talking real people, not just statistics.

All new shiny Grantnav or where to find information on where charity grants go.

infromation on grant given by funders in the uk

I’ve been to many an open data event and written about it, used it and encouraged it’s use for years.

Never have I seen a standing ovation for a data project – until Friday.

Grantnav is a tool built on the open data that grant funders are releasing using 360giving standards.  It’s a wonderful thing.  It’s uncomplicated but powerful.

Intrigued? I bet you are.  Before you read on – go there (no login needed) and have a play When you’re done you might also be tempted to stand and applaud the people behind this.

It’s not just the determination and clarity of thinking of the team at 360giving (and the tech team at Open Data Services) that deserves applause; it’s also the willingness of the funders to fund this programme and release their data. The largest are Big Lottery Fund and Esme Fairbairn Foundation, the smallest is Three Guineas Trust.

Today there are 25 funders, who have openly shared 184,483 grants awarded to 124,212 recipients worth a total of £8,540,945,514 – yes £8.5 billion.   Next month it will be more.

So why does this matter to you?

 

Grantnav for the local community group, charity or social enterprise. 

  • You can search this information by which place and what activity the grants were given to
  • You can see who gives grants for things that matter to you.
  • You can see who else has received grants in areas that interest you
  • You can find partners with shared interest to collaborate
  • You can find evidence of whether your places or areas of interest are being well funded or poorly funded.
  • You can download this information and combine it with other information, or analyse in new ways
  • You can simply have a good nose – satisfy your curiosity

Grantnav for local councils and other public services

  • Publish your grant giving using the 360giving open data standards
  • Combine the data with your own to learn new things about civic activity in your community
  • Analyse how well your area is being served
  • Find partners to work with
  • Find work to celebrate
  • It’s a ready made list of some of your civic organisations
  • You can simply have a good nose – satisfy your curiosity

Grantnav for grant givers 

  • Publish your grant giving using the 360giving open data standards
  • Find gaps in funding
  • Find partners to work with
  • You can simply have a good nose – satisfy your curiosity

Developers 

  • use the data to provide new services for civic activity
  • You can simply have a good nose – satisfy your curiosity

Enjoy and use and download this data – but remember two things: this work sits on other work – like the amazing  open charities –  and this is just a start.

 

 

#FacesofCHADD – Telling the stories of the people behind the services.

Over the last few weeks we have been working on a storytelling project with CHADD: Churches Housing Association of Dudley & District

I (Steph) have been visiting the various services that CHADD offer and shooting the staff and residents. This has included a Domestic Violence Refuge, their Foyer accommodation for 16 – 25 year old’s and their sheltered housing schemes.

The aim was to capture a portrait and story that demonstrated the #FacesofCHADD, the people behind the services. Some of the stories I’ve heard have been heartbreaking, Some touching, and some very amusing but they all show the very human side of the services that CHADD offer, the stories that often get forgotten as organisations are reporting KPIs, on outputs rather than outcomes.

Here’s an example of just a few of them.

Over the next few months more photos and the accompanying stories will be appearing over on CHADD’s facebook page.

Like their page and keep your eye out for more updates.