Author Archive

Working with Young People in East London

Posted on 9th June 2014 by

On Friday Nick and I were in London visiting Focus E15 – A Foyer for young people in the London Borough of Newham. They provide support in either a residential or non-residential basis with issues around housing, training, employment and personal development with 90 self contained units it is a busy, vibrant centre

We were  there for the launch of their hyperlocal website – East London Know How. The website has been developed as part of a programme we’ve been working on with them with to improve the relationship the residents of the  foyer have with each other, and the wider community.

I’ve been working with them to  deliver a social media surgery package to support them to use online tools that will improve their communication skills and the website is an opportunity for the residents to connect with each other and to showcase their hidden talents to the world.

Jon Harris and Alisia Myran arranged Fridays launch and are two of the residents who have been involved with the project from the beginning.

Jon uses the site to look outside of the Foyer to share news of things going on and any special offers he sees in shops to make shopping and socialising locally affordable. Alisha uses the site to look inwards - to showcase the talents of the residents to show the outside world that there is more to the people that live there then may be perceived.

I really enjoyed working with this group and they really seemed to enjoy the informal approach of the surgeries – here’s what Alisha has to say about her part in the project.

David Ahern the Foyer support worker had this to say about the benefits of this approach for the young people:

Kings Heath and Moseley Social Media Surgery

Posted on 3rd June 2014 by

Nick_Booth_Yardley_Surgery

 

Tonight we’re back at the Loco Lounge for the #MKHSMS – showing Fiona how quick it is to post to the internet using wordpress.

Facebook Reach – How to reach your non for profit / hyperlocal audience for free

Posted on 2nd May 2014 by

Something has been really frustrating me recently about Facebook – and it’s been covered lots of other blogs - the reach that pages are getting with their posts has seemingly plummeted  since Facebook has moved towards a model of trying to get you to “boost” your content – or rather, pay to get a wider audience to see it. But when you’re a not for profit, or a community website paying to promote content just isn’t an option….and as we’ve posted before it may not actually be the best option.

Insights and more importantly reach – specifically how to reach more people is something we get asked about a fair bit at Social Media Surgeries  and when I got asked about it again this week I decided to do some digging to try and work out 1. What on is going on with reach and 2. Can we improve page reach without paying?

The other day I posted a story about young girl Freya Powers, to the WV11 website and facebook page - Freya has not long been diagnosed with non-hodgkins lymphoma and her parents are fundraising for the cancer ward she is being treated on. We basically put a call out asking for help with the fundraising. It was a popular post which is why I’ve chosen this one to look at.

This is what the reach looks like on the front page of Facebook:

Freya post 1

22 people liked this content, 38 people shared it and 4,168 people reached - just under 60% of our pages followers

BUT 38 people have shared this and our reach is less that our total page likes? I know from past experience that when you see shares like that the reach is normally way way over the total numbers of likes on a our page, so I looked deeper.

Here is the expanded insights  for that post:

Freya post 1 expanded

It’s still showing a reach of 4,168 put but it’s now showing 42 likes  - 22 on our page  - and a further 20 on shares…. And then I realised something  - on previous versions of Facebook insights you could view a separate figure for viral reach and this wasn’t showing, so I went searching.  I download the full  insights file….

They say this:

  • Lifetime The number of people who saw your Page post in News Feed or ticker, or on your Page’s Timeline. (Unique Users) 4186
  • Lifetime The number of impressions of your post in News Feed or ticker or on your Page’s Wall. (Total count) 12033

But then the figures from “followers” only say this:

  • Lifetime The number of people who saw your Page post because they’ve liked your Page (Unique Users) 2018
  • Lifetime The number of impressions of your Page post to people who have liked your page. (Total count) 4731

So it appears facebook have started to combine  pages organic reach with it’s viral reach in its overview and when looked at like that it’s worse than I thought.

Facebook have delivered our content to 32% of the people who liked our page –  the rest of the figures have come from people sharing the post which is a huge drop in reach to what we were seeing just 12 months ago.

Reach in decline

 

Edgerank Checker  have done a much wider piece of research into this and they’ve noted a year on year decline too

For the typical Page on Facebook in March 2014:

  • Organic Reach per Fan = 6.51%
  • Fan Reach per Fan = 6.46%
  • Viral Reach per Fan = 0.99%

Where were we before this?

Organic Reach per Fan (Median):

  • Feb 2012 = 16%

  • Sep 2013 = 12.60%

  • Nov 2013 = 10.15%

  • Dec 2013 = 7.83%

  • Mar 2014 = 6.51%”

     

Filtering

I Googled to see if I could find an answer for this steep decline and the best explanation I could find was on this Tech Crunch article - The filtered feed problem - Why Is Facebook Page Reach Decreasing? More Competition And Limited Attention

It is well worth a read but essentially it  says – while we add more people and more things to our facebook feed by making friends and liking “stuff”  - the amount of  time we spend looking at the feed stays the same so facebook are working to try and make that time relevant – which means filtering irrelevant content.

Which means followers won’t always see the stuff we want them to see.

It also has a really interesting simplification on the algorithm facebook uses to filter posts.

BUT importantly it also states that all pages are not treated equally

Facebook is penalising pages for link bait tactics and spammy posts.  Post memes or banal “share this if you love your mom” or “1 like = 1 respect”  text and image based content or over share repetitive content you are going to see a sharp reduction in the amount of places your content is seen.

So how do we stay on the right side of facebook’s filtering and increase your reach without paying to boost your content?

Based on the post from Wv11 I shared above we have an average post to followers reach of 32% –  which by looking at all the sites I’ve read through today puts us at the higher end of the scale for organic (non paid for) reach .

Why do I think that is? Well, I think on whole it’s by following  these set of tips

  • Be useful and relevant - is the content something your page followers would want to see – is it the type of posts they are used to seeing? Write about the things you know about and your audience will care about.
  • Accessible content  - Think mobile as well as desktop. Lots of people use their mobile to browse the internet and specifically Facebook , is your content mobile friendly  -When we post links to stories  try and summarise that content for mobile only readers – some people still wont or cant click on on external links from the page, especially those with contracts or PAYG mobiles that include free facebook browsing but not a lot of other data.
  • Photos, photos and more photos Anything we post with an image is guaranteed to the get more love than either text or video.  It takes the lowest amount of effort from the reader to take in the information so they engage with it, which improves your reach. You can also invite readers to tag themselves and friends in photos from events. Videos are also popular but get less views from mobile than desktop. I think this maybe down to the data usage again
  • Timing. Facebook insights are a wonderful thing. They are broken down to such an extent that we can even know when our followers are online – We get a graph that averages hourly visitor numbers over days  - but we can also see data for each day of the week which allows us to post when potentially the most people are online to reach the widest audience possible.
  • Don’t post repetitive content - if we want to re-share something – we reword it or post content with a different photograph so that facebook can see your making an effort to share something new.
  • Don’t spam.

I don’t deny it’s frustrating to have put the effort in to build and audience of over 6000 to only reach a third of them. But in the short term a third of 6000 is still 2000 more people to connect with than if Facebook didn’t exist and in the long term hopefully as Facebook filtering gets better and spammy pages are penalized by following these rules the relevant, informative pages will see their reach stabilise, or increase.