Author: Steph Clarke

#FacesofCHADD – Telling the stories of the people behind the services.

Over the last few weeks we have been working on a storytelling project with CHADD: Churches Housing Association of Dudley & District

I (Steph) have been visiting the various services that CHADD offer and shooting the staff and residents. This has included a Domestic Violence Refuge, their Foyer accommodation for 16 – 25 year old’s and their sheltered housing schemes.

The aim was to capture a portrait and story that demonstrated the #FacesofCHADD, the people behind the services. Some of the stories I’ve heard have been heartbreaking, Some touching, and some very amusing but they all show the very human side of the services that CHADD offer, the stories that often get forgotten as organisations are reporting KPIs, on outputs rather than outcomes.

Here’s an example of just a few of them.

Over the next few months more photos and the accompanying stories will be appearing over on CHADD’s facebook page.

Like their page and keep your eye out for more updates.

Pokémon Go, Goes into the the Community

PokemonGO

Technology, gaming and social media often gets a bad wrap. Zombie teens alone in their bedrooms staring at screens, people isolating themselves staring at a hand held 4 inch screen, shunning real life interactions, Kids no longer willing or able to play outdoors. All this and more has been said of digital technology.

I’ve never bought into any of it.

I am a mom to a gaming teen, I am a fan of mobile phones, social media, the internet and more. I play games myself, I use the the tools available to enhance my work life, my social life and to work with and improve my community, But I do also understand why some people who maybe don’t make the connection between the real world and virtual and how they can work hand in hand, worry about the disconnect and the social ramifications of digital technologies.

This week however Nanantic Labs released Pokémon Go, an augmented reality game based on the 20 year old Pokémon franchise. The release, which in its first week out in America has surpassed Twitters entire 65 million user for the same area, is massive. It has outstripped search results for other cultural phenomenon and it has bought the “real world” and the virtual crashing together in the  most brilliant way.

ComparePokemon

The game is based on the 90s phenomenon that spawned card games, a TV show and multiple gameboy games.

Essentially you use your phone’s GPS, and a map to track and hunt Pokémon in the real world and there are set locations in your area that you can collect items from, and others that you can battle your Pokemon for after joining teams, but you have to physically be in the vicinity of them with your phone. If your phone has a gyroscope you can use your handsets camera to “see” the Pokémon in the “real” world” but you actually have to get up and leave the house to play.

I side loaded the app 5 days before the official UK release after reading some of the hype coming from the States, Australia and NZ. Stories that included examples of communities coming out to play together, local police departments engaging with players, people being galvanized into getting out and walking – and the benefits it was having to peoples mental health through both the exercise and socialising (and the stories keep on coming – I love this).

It already had a core local audience when I got it, but mainly Pokemon fans and traditional gamers. But bigger communities online were emerging both global and local as people connected with the game, so I played and waited with anticipation for the official release, I had already engaged with some of the local players, but I wanted to see what would happen when everyone else caught up – I saw the beginnings of that yesterday.

UK Release bringing people together

The app officially launched yesterday 14th July and I first hand saw some of what had been going on in America all week;

Yesterday lunch time my son and I walked to the shops, phone in hand, a group of teens coming the other way caught our eye. “Pokémon” one of them shouted. “Pokémon” we shouted back, waving our handsets in their direction. A van pulled up along side us as we passed by a “Pokéstop” rolled down its window and the driver began to play, he looked at me sheepishly and smiled, I smiled back and went on our way.

Last night I went to the supermarket, I deliberately parked where I could see what I knew to be an active Pokémon area, with multiple “stops” and 2 “gyms” in walking distance. I spent a while watching as a group of teens walked around the area, to the casual observer aimlessly, but with the map open I could see they were looping around the Pokéstops. As I watched (and caught a few Pokémon of my own) a car pulled in besides me and a young girl got out and walked over to the nearest stop, I sat and listened as a conversation took place between her and the wandering teens and what was obvious was that some of these kids had never met before but were working together to capture the Gym – the lone girl joined in with their group and was all smiles, Her dad (or at least that who I assume it was) who was still in the car grinned as his young daughter made new friends.

In the store I overheard some of the staff were giving a colleague some gentle ribbing for hunting while on her cigarette break, to which her retorts, while said in jest, said a lot – “I’ve walked further today than I have in years” and as I left a Mom and young son were sitting together on the benches, he actively instructing his Mom how to battle in the app.

And that’s not all, I got home to find that the local Pokémon Wolverhampton group were arranging a met for that night in West Park, and were actively encouraging solo players along to buddy up with people of the same teams so that they wouldn’t be alone, The Community Centre I help to run is next door to gym, so we’re trying to make the most of it and we are planning on hosting a Pokéhunt, using out location as a charging station and base so that younger players can come together to hunt safely

So in one short week, and only 1 day after the official UK release this mobile game and franchise has bought people and communities together, it is getting people out of the house and exploring their neighbourhoods, it getting people on their feet and walking, making new friends and offering up marketing opportunities. I’m really looking forward to seeing how this can be optimised upon before the initial excitement dies down, and more importantly what comes next as we learn that our communities aren’t big scary places, and technology doesn’t have to be the death of social as people play together. But for now you’ll have to excuse me as my mobile has just told me that there’s a Jigglypuff somewhere local, and you know, I gotta catch ’em all.

Adding Administrators to Facebook Pages (when you’re not already friends)

This is going to sound like a pretty obvious blog post for those of you that already know this but  –Did you know you can add people to become an administrator on our facebook page without having to be friends with them?

No? Well neither did the organisation I helped at Wolverhampton Social Media Surgery this week.

So for those of you that are unsure, here is how you do it:

 

Sign in to facebook and go to the page you would like to an administrator / editor etc to.

Now go to settings:

Screenshot_051316_025424_PM

The Page rolesScreenshot_051316_025503_PM

From here you can invite people to help you manage your page.

Screenshot_051316_025557_PM

 

If the person you are adding is your friend on Facebook and already likes your page you should just be able to start typing their name and it will appear in a drop down list. But if they are not our friend, or they don’t like your page then you will have to enter their email address…it has to the be the email address that they use Facebook with personally.

Screenshot_051316_025721_PM

Press enter, and you will be prompted to to re-enter your password, Once you’ve done this an invitation will be sent to your new admin, but they wont get notified about it in a an obvious way.

 

This method does not generate an email invitation, or even a standard Facebook notification, so for the invitee to accept they need to log into their facebook account and then visit https://www.facebook.com/pages.

Once here they need to find the invitations tab:

Screenshot_051316_025922_PM

Any pending invitations to admin pages will be at the top of this page, they can accept or reject from here.

Simple when you know how!

Craftivism and Social Media Surgeries. Being there.

During the Making For Change project I mentioned in my last post, I had the opportunity to listen to Sarah Corbett give a talk on Craftivism. Sarah  is the founder of the Craftivist Collective, a social enterprise which uses the techniques of craftivism to engage people in social justice issues, so she was perfect for the #MakingForChange project.

The Craftivist Collective’s approach to activism is more low key, respectful and more targeted approach than that of traditional activism.

To give you an example when the group were protesting in favour of the living wage for staff at Marks and Spencer’s they didn’t rock up to the head office waving placards shouting and stamping their feet. Instead they were took a more subtle approach, holding craft sessions or “stitch ins” outside branches of M&S.

They encouraged people to turn up to their session wearing Marks & Spencer’s clothing and to then to sit peacefully and stitch nice messages on M&S handkerchiefs encouraging the adoption of the living wage, that would then be gifted to all members of Marks and Spencer board.

This low key, quiet protest worked to engage the community. Shoppers, instead of having to shuffle around loud placard waving, intimidating protesters stopped to ask questions, “Why were a group of seemingly well dressed people sitting on the High Street sewing?”. Their interest was piqued, they were intrigued and a conversation was started.

This was only one of the projects Sarah talked about, and they were as equally as interesting, but in all of them the message that Sarah kept coming back to was the importance of being there.

Being there.

By being there with other craftivists – wherever there may be – and engaging in crafts gave people the space, time and freedom to talk about the things that mattered to them in a gentle way. By being there at protests and behaving non threateningly but intriguingly, passersby were engaging and we able to spread the message of the issues that mattered to them.

And being there is a message the we sell both for and at Social Media Surgeries.

When people approach us wanting to set up a Social Media Surgery for their town or neighbourhood it’s one of the first pieces of advice we give. “Just be there”. Find a space, start small, have zero expectations, but be there. You may only have 1 or 2 people come for help, but if you weren’t there you couldn’t help.

And when people come to us for help and support at surgeries, be it at our paid training sessions with councils, housing associations or charities, or at volunteer run surgeries with volunteers, third sector orgs or the solo community activist the message is the same “be there”. Who is your audience? Where is your audience? Find them and be there. Share your stories news and ideas, both good and bad. Write for them, engage with them, but be there. Because if your not there telling your story to your audience, no one else will.